PotentialU

A client recently asked how we achieved a 90% engagement rate from frontline teams using our app—many of whom had never used AI before. Instead of focusing on the technology itself, I thought about the principles and lessons that shaped our approach. These insights, combined with our work at PotentialU and the latest research, shaped '10 Lessons for AI and Leadership Development'—a framework to help leaders embrace AI to build more adaptive, people-centered workplaces. At PotentialU, we've been working with clients to navigate AI adoption in leadership development—especially for frontline leaders. Through these partnerships, we see firsthand how AI is reshaping learning, decision-making, and leadership growth. 🚀 Now, I'd love to hear from you. How do you see AI shaping leadership? What strategies have helped you or your teams successfully integrate AI into leadership and learning? 📌 I'm also sharing a carousel deck with key takeaways—let me know what resonates! A huge thanks for feedback on earlier drafts goes to Kenneth DiPietro, Jonathan Trevor, Franziska Manck, Stephan Meier, Nigel Guenole, PhD, David Timis, Dan Perez, and of course my PotentialU colleagues, Chet Kuchinad and Stefanie Stanislawski. 🔍 If you're interested in AI, leadership, and the future of work, I highly recommend following these brilliant minds shaping the conversation: 📢 Ethan Mollick – Making AI accessible for leadership and learning 📢 Dr Tomas Chamorro-Premuzic – The intersection of AI, talent, and leadership 📢 Vivienne Ming – AI-driven human potential and inclusion 📢 Justin Blake & Justin Westcott (Edelman) – AI, trust, and leadership reputation 📢 Reece Akhtar (Deeper Signals) – AI-powered psychometrics and self-awareness 📢 Timnit Gebru – Ethical AI and its impact on leadership 📢 Rana el Kaliouby, Ph.D. – Emotional AI and the future of human-machine collaboration 📢 Fei-Fei Li (World Labs) – AI, innovation, and responsible leadership 📢 Rachel Botsman – Trust and decision-making in the AI era 📢 Dan Turchin (PeopleReign) – Future of work & AI technology that puts people first These are the voices shaping the future—who else should we be listening to? Let’s keep building on these insights together. #LeadershipDevelopment #AI #HRTech #FutureOfWork

“Oh, so this is just another project? I’m good at project management. I did this every day in my old job!” Her face lights up—you can see the stress melt away. I see this reaction time and again when supporting professionals facing career transitions right now. At PotentialU, we believe every career transition offers valuable insights for leadership development. That's why we created the Career Transition Canvas: a framework designed to bring clarity, confidence, and a strategic roadmap to your career journey. Check it out, we offer free consultations to the first 20 people who reach out in the comments below 👇 #CareerTransition #LeadershipDevelopment #Coaching #GenAI

Thanks to our friends at L Marks for the mention 👇🏽🇬🇧

Take a look at Hubert Joly’s excellent list of 🔟📖📚 books focused on frontline employees and building cultures that prioritize those who serve customers and clients 👇🏽

Nine tech start-ups showcased their groundbreaking ideas to rail industry leaders at the Future Labs EXPO🚆. Hosted by Lara Lewington, the event highlighted solutions developed during a 12-week accelerator program. Finalists were chosen from nearly 500 applicants and received mentorship from experts in publicly-owned DfT Operator train companies: London North Eastern Railway, Southeastern Railway, TransPennine Express and Northern. This guidance helped them tackle key challenges in customer experience, performance improvement, operational excellence, and talent development. Two finalists received special recognition at Future Labs EXPO: 🏆 PotentialU which aids frontline leaders in understanding team strengths and areas for growth won the Collaboration Award. 🏆 Treeva, known for capturing renewable energy from turbulent airflow was voted as ‘People’s Choice.’ Richard Harrison, Chief Financial Officer of DfT Operator, said: "Future Labs is a great example of how operators are working together to drive forward innovation to improve performance and provide a better experience for customers." The nine finalists were; ChatAI, Cleancore Intelligence, 1Huddle, Cognition24, Zing Data, Treeva, Moonbility, PotentialU and iqast - intelligent forecasting software. Also a huge thank you and congratulations to Daniel Taylor, our Innovation Lead here at Southeastern, for mentoring throughout the programme. Read the full story here 👉 https://lnkd.in/dU4MRvqK.

Nine tech start-ups showcased their groundbreaking ideas to rail industry leaders at the Future Labs EXPO.🚆 Hosted by Lara Lewington, the event highlighted solutions developed during a 12-week accelerator program. Finalists were chosen from nearly 500 applicants and received mentorship from experts in publicly-owned DfT Operator Limited train companies: London North Eastern Railway, Southeastern Railway, TransPennine Express and us. This guidance helped them tackle key challenges in customer experience, performance improvement, operational excellence, and talent development. Two finalists received special recognition at Future Labs EXPO: 🏆 PotentialU which aids frontline leaders in understanding team strengths and areas for growth won the Collaboration Award. 🏆 Treeva, known for capturing renewable energy from turbulent airflow was voted as ‘People’s Choice.’ Richard Harrison, Chief Financial Officer of DfT Operator Limited, said: "Future Labs is a great example of how operators are working together to drive forward innovation to improve performance and provide a better experience for customers." The nine finalists were; Chatai, Cleancore Intelligence, 1Huddle, Cognition24, Zing Data, Treeva, Moonbility, PotentialU, Iqast, and Cognition24. Also a huge thank you and congratulations to Christine Lefroy-Owen, our Innovation Manager here at Northern, for mentoring throughout the program! 💙 Read the full story here 👉 https://lnkd.in/eUcx-ZU3

🚀 Thrilled to announce that PotentialU has won the Future Labs Collaboration Award! 🏆 Last Thursday in London at 30 Euston Square, the wonderful moderator, BBC presenter and tech journalist, Lara Lewington, presented us with the award celebrating the incredible journey of innovation and teamwork that led to our partnership with London North Eastern Railway, Northern, Southeastern Railway, and TransPennine Express over the past 12 weeks. With PotentialU, we focused on solving a pressing challenge for frontline leaders: empowering them with personalized, real-time insights to drive career growth and operational excellence. 💡 Highlights from our pilot include: 👉 90% engagement rate, far exceeding industry benchmarks. 👉 Transformative tools like AI-driven coaching for team management, career development, and interview preparation. 👉 Feedback from participants: "This was the most useful development plan for a team member I have seen yet!" This recognition is a testament to the power of co-creation, combining technology, industry expertise, and the voices of frontline employees. A heartfelt thanks to our partners at the four companies, our mentor Silva Miftari, Reena Grewal, and the L Marks team our partners and investors who made this possible. And to the amazing startup founders who were part of the accelerator and have become friends. 🙏 Together, we’re redefining what’s possible for frontline employees in the rail industry and beyond. Onwards and upwards! 🌟 #FutureLabs #CollaborationAward #Innovation #FrontlineLeaders

Today's shoutout goes to our friends at Stakkd who are reinventing the way HR professionals find the right HR tech for their business. PotentialU is now part of the new database among other solutions focusing on frontline employees. Glad to be here and thanks to Jessie Schofer, Frazer Carroll, and the team! 👇

A few weeks ago the nine pioneering startups of Future Labs had a chance to showcase their progress in the 12-week lab at Midpoint by presenting to Innovation Leads at London North Eastern Railway, Northern, TransPennine Express, and Southeastern Railway. They joined Comms teams for interviews, toured LNER operations, and participated in a scavenger hunt at King’s Cross Station, exploring rail tech, passenger experience, and collaboration. Startups formed teams to create “super-solutions” for real rail challenges, presented their solutions, and scored on creativity and teamwork, with prizes for top performers. This blend of tech and hands-on activities showcased each startup’s potential to shape rail travel's future. One of those participants was the AI coaching app PotentialU Learn more here >>> https://lnkd.in/eVfZFizS

1️⃣💡Idea for an app to inspire frontline employees = 40 years of combined experience across sectors. 2️⃣👨🏽💻👩🏽💻🧑💻 Taking the idea and building an app = 6 months of work and 💵💵💵 of investment. 3️⃣ Getting real time feedback on how using the app makes frontline employees feel = Priceless 😍😍😍👇🏽