Tina Del Buono’s Post

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Practice Management and Performance Coach / Consultant Practical Practice Management

Patient Service training tip that medical office managers and physicians can use to develop excellent patient service skills in their staff: Active Listening: “If patients do not think that you are actually listening to them, they will feel that you do not care.” Tip: Encourage staff to practice active listening by fully concentrating on the patient, understanding their concerns, and responding thoughtfully, which will show that you have listened and do care. Teaching Tip: Conduct role-playing exercises where one staff member acts as the patient and the other practices active listening. Emphasize the importance of body language, eye contact, and not interrupting the patient. Provide feedback on these trainings to improve patient encounters. Remember we work in Healthcare so we must take the time to listen as people come to us for help and they will only come back if they feel we care about them and their needs. If you don't feel like you have the time to do this for your staff, I can help! Message me today to learn more about my Virtual Practice Administration services Tina@TopPractices.com

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