Independent Strong’s Post

HOSPITAL STAFF TRAINING Working profile of hospital staff needs lots of patience to handle patients. So they need at least once a month session to refresh their mind. Working for old age home people is again big challenge. So my session helped them to empower self with different perspectives. Listen carefully and share your thoughts.

Patient Service training tip that medical office managers and physicians can use to develop excellent patient service skills in their staff: Active Listening: “If patients do not think that you are actually listening to them, they will feel that you do not care.” Tip: Encourage staff to practice active listening by fully concentrating on the patient, understanding their concerns, and responding thoughtfully, which will show that you have listened and do care. Teaching Tip: Conduct role-playing exercises where one staff member acts as the patient and the other practices active listening. Emphasize the importance of body language, eye contact, and not interrupting the patient. Provide feedback on these trainings to improve patient encounters. Remember we work in Healthcare so we must take the time to listen as people come to us for help and they will only come back if they feel we care about them and their needs. If you don't feel like you have the time to do this for your staff, I can help! Message me today to learn more about my Virtual Practice Administration services Tina@TopPractices.com

Patient Service training tip that medical office managers and physicians can use to develop excellent patient service skills in their staff: Active Listening: “If patients do not think that you are actually listening to them, they will feel that you do not care.” Tip: Encourage staff to practice active listening by fully concentrating on the patient, understanding their concerns, and responding thoughtfully, which will show that you have listened and do care. Teaching Tip: Conduct role-playing exercises where one staff member acts as the patient and the other practices active listening. Emphasize the importance of body language, eye contact, and not interrupting the patient. Provide feedback on these trainings to improve patient encounters. Remember we work in Healthcare so we must take the time to listen as people come to us for help and they will only come back if they feel we care about them and their needs. If you don't feel like you have the time to do this for your staff, I can help! Message me today to learn more about my Virtual Practice Administration services Tina@TopPractices.com

Train the Trainer

One for the members… How do you as operator (or trainer) get this message accross? Strength training is like brushing your teeth – you don’t do it once and expect lifelong benefits. Just as consistent dental care ensures oral health, regular strength training is essential for maintaining muscle mass, bone density, and overall well-being. Make it a habit, not a one-time effort. Results are achieved over months and years, and building and maintaining lean muscle is a continuous process. This is what operators must teach their members: it’s a long game, it never stops.

Something to Ponder: Must We Challenge Norms in All Areas? Recently, I stumbled upon a LinkedIn post promoting new e-training for manual handling, tailored specifically for the aged care and disability sectors. The claim? Completing the annual safe lifting training in just 8 minutes. My reaction was Whoa! But not in a good way. My initial thought was, how could such a condensed training possibly suffice? Who does it truly benefit? While cost reduction may seem enticing, what about the safety of the people working in the space? Curiosity led me to explore the effectiveness of online manual handling training. The verdict? Disheartening. Research published in the national Library of Medicine suggests it falls short, and surprisingly, even traditional face-to-face training hasn't made a significant dent in injury reduction (https://lnkd.in/efndixWe). So, it begs the question: Should we challenge the norms? What's the true purpose of training – mere compliance or genuine safety? If it's about compliance, why was legislation introduced in the first place? What were we trying to achieve? And how else can we reach those goals? Who is doing it differently? What outcomes are they achieving? This isn't just about manual handling – it's about questioning norms in all areas. Whether it's in safety protocols, business strategies, or personal development, skepticism is valid. It's essential to continually assess the true benefits and motivations behind any "best practices." After all, Best practice is based on current evidence, or is it? Let's keep questioning, keep seeking, and keep striving for practices that truly benefit everyone involved. #ChallengeNorms #ContinuousImprovement #EmbraceTheUnconventional

SOME GOOFY THINGS I HAVE BEEN TOLD ABOUT TRAINING: Before getting into the topic of the day, brought to my attention by Trish Goodfield, here are some comments I have heard as a professional trainer. Keep in mind, I have never held the title: Professional Trainer. The President of a trucking company: "My people don't need training, I only hire people who know what they are doing?" A sales manager: "We can't afford to train everyone who needs training". A training manager: "I know I'm wasting half my training budget, but which half Bob, which half". **The Conundrum of Condensed Training: Is Shorter Really Better?** - Recently, a LinkedIn post proudly boasted about a new e-training program promising to teach manual handling skills for aged care and disability sectors in a lightning-fast 8 minutes. My reaction? Whoa! But not the good kind. - How can a crash course in lifting suffice for such crucial sectors? Who benefits from this, besides maybe the bean counters? Sure, saving money sounds great, but what about, you know, safety? - Curiosity got the better of me, so I delved into the world of online manual handling #training. The findings? Not exactly confidence-inspiring. Research suggests it's about as effective as using a colander to hold water. Even good ol' face-to-face training hasn't exactly been the magic bullet for injury reduction. - So, here's the million-dollar questions: Should we challenge the norms? Is training just about ticking boxes, or should it actually keep people safe? And if it's just for #compliance, why did we bother with #legislation? What was the point? If there's a better way, who's doing it? What are they achieving? - But let's not stop at manual handling. Let's question everything, from safety rules to business strategies to personal growth. #Skepticism is our friend, folks. We gotta keep digging to see if those so-called "best practices" are really worth the paper they're printed on. After all, "best" is a pretty relative term, isn't it? - So, here's to #questioning, exploring, and striving for practices that actually make a difference. Because why settle for the #statusquo when we can embrace the wonderfully chaotic world of #innovation? Trish Goodfield thanks for bringing this to my attention! #BobRutherford #Deming #Leadership #Consultant #SafeHaulPro #Hazmat #ChallengeNorms #ContinuousImprovement #EmbraceTheUnconventional https://lnkd.in/e3UHXKyb

𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐌𝐚𝐧𝐮𝐚𝐥 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 Manual handling contributes to workplace injuries like musculoskeletal disorders (MSDs) and back pain. Training is vital as it: - Reduces injury risk. - Promotes safe handling practices. - Ensures compliance with health and safety regulations. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗖𝗼𝘃𝗲𝗿𝗮𝗴𝗲 Topics include: - Identifying hazards and improper techniques. - Safe lifting and carrying practices. - Proper use of equipment. - Legal responsibilities. 𝗪𝗵𝗼 𝗡𝗲𝗲𝗱𝘀 𝗜𝘁? Essential for care workers, nurses, healthcare staff, warehouse workers, delivery drivers, construction crews, and office personnel. 𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 Courses last 2-4 hours, with certification valid for 1-3 years. Benefits include fewer injuries, higher productivity, and legal compliance.