PHOENIX Medical Supplies Ltd

Special Recognition Award At the Phoenix Excellence Awards held on the 12th September, there was a special surprise award for Che Earl. Che was instrumental in not only organising this event but countless other events as well. The rest of the team organising the event were in charge of keeping it a secret from him. “I had absolutely no idea despite a few close calls where I could’ve found out. “The team hid it very well! So it was a really, really special moment. It was quite overwhelming as well, for me to receive something at an event I organised. I was really shocked but feel very honoured to have received it.” Che is considered a bit of a one man band from PHOENIX when it comes to events, but for large-scale projects like that, there’s absolutely no way he could do it without the support of so many others in the business and externally. Che says that the award definitely reflects the wider team as well. He said that his focus is to keep raising the bar. For them, it’s not about repeating but improving, always making the next one better. They learn from both mistakes and successes, aiming to enhance the experience each time. Whilst presenting Che with the award, Steve Anderson, Managing Director at PHOENIX, pointed out that this award highlights his behind-the-scenes work which can sometimes go unnoticed. Che has said that receiving the award motivates him to keep pushing forward, going above and beyond with each event to create the best possible experience. “I was really shocked, really overwhelmed and super grateful to be recognised by my peers. It was a really special moment that I’ll never forget.”

Phoenix Excellence Award Winners Rowlands Regional Management Team of the Year: Region 5 Lauren Patavino: "Myself and Shiraz are honoured to be awarded Regional Management Team of the Year, it still feels surreal! Since the introduction of the new Regional structure 7 months ago it was great to be recognised for our Regions achievements so far. This was only possible because of the dedication and hard work of our colleagues across Region 5 - driving services and improving patient experience! We are still on cloud 9 and had a brilliant night celebrating with our teams." Depot/Facility of the Year: Swanley Rising Star: Adam James: "I’m incredibly honoured to have received the Rising Star Award, especially alongside such talented nominees Connor and Nicola, it’s fantastic that all three of us were recognised. It was great to spend the evening reflecting on the successful year PHOENIX has had and to celebrate all the hard work everyone does and I’m extremely grateful to my team and colleagues for all the support." Connor Burton: "I’m really proud to have been awarded the rising star award, I’ve loved the last 18 months with the business and have to thank my Finance colleagues and stakeholders in the Commercial team for supporting me." Nicola Carter (unfortunately Nicola was unable to attend) Rowlands Pharmacy Colleague of the Year: Lauren Carroll

Phoenix Excellence Award Winners Depot/Facility Colleague of the Year: Tammie Atherton: “To be awarded by the company Is incredible and I am so thankful to my colleagues for this recognition.” Recognition of Excellence Award: Vickie Giles: “It was a real honour being awarded the Recognition of Excellence, I love working in this industry, and for Phoenix which means I naturally love my job but knowing that I am adding value and that is really felt by the Business is really rewarding. I couldn’t do this however without the support and dedication of my team, who work incredibly hard, so for me this is a team recognition.” Rowlands Pharmacy of the Year: Captain Lees: "Firstly it feels utterly amazing to have won the award, we all worked extremely hard to win this award and we feel so happy that our work has been recognised!!"

Phoenix Excellence Award Winners The PHOENIX Excellence Awards 2024 took centre stage at Blackpool Tower on 12th September, transforming the ballroom into a scene of elegance and celebration. Our largest event yet, the evening was filled with excitement as we honoured our colleagues' accomplishments. Over the next few posts, we will share all of our winners. A heartfelt congratulations to all our winners, nominees, and the entire team for making this evening an unforgettable success. We look forward to the PHOENIX Excellence Awards 2025! Head Office Department of the Year: Resource Planning; “Here in Resource Planning we are thrilled that our hard work has made such a difference over the last year and now has secured us the title of Head Office Department of the Year! We’ve seen how a consistent approach can make a massive change for the businesses bottom line and we can’t wait to continue our excellent journey together.” Head Office Colleague of the Year: Tomas Palfi: “I would like to thank everyone who voted, not just for me but for all the nominees in every category. It is a privilege to be nominated but winning it is truly wonderful. This recognition, for me, is a demonstration of teamwork and collaboration which drive the synergies. A big thank you also goes to the organisers, what an exceptional event!” Sales Team Colleague of the Year: Harjit Singh (unfortunately Harjit was unable to attend) Pharmacist of the Year: Patricia Ruiz-Canela

Rowlands Pharmacy of the Year The Rowlands Pharmacy of the Year award celebrates a pharmacy that exemplifies excellence in service, innovation, and community impact. This prestigious accolade honours a Rowlands Pharmacy that has demonstrated outstanding performance, from delivering exceptional patient care to implementing effective practices that enhance operational efficiency. The recipient of this award not only stands out for their achievements but also embodies the core values and standards of Rowlands Pharmacy. • Alberta In just 12 months since joining the Rowlands family through an acquisition, the Alberta pharmacy has established a highly professional environment with exceptional customer service. Brenda and her team maintain pristine retail standards, offer attentive service, and provide professional consultations through pharmacists Michael and Fareeda. The pharmacy’s success is reflected in its growing customer base, highlighting the vital role of community pharmacy in patient care. Brenda Nelson, the Pharmacy Manger said “It means so much to the whole Alberta Team that we have been nominated for "Pharmacy of The Year", being recognized for all our achievements over the past year. It’s been a bit of a roller coaster that we do not want to get off, I would like to thank Diane Bates our Regional Manager for the nomination and all her support. The whole team continue to deliver excellence in all areas of the pharmacy and proud to do so, this has enhanced our total commitment even more and looking forward to continuing our journey of excellence.” • Amlwch The Amlwch pharmacy, located within a GP surgery in a small town, is central to the community with a locally based team dedicated to excellence in patient care and services. After the retirement of their long-serving pharmacist, Gina stepped up to maintain the pharmacy’s high standards. In May, Carolyn, a new pharmacist from Amlwch, joined the team, completing the leadership duo and strengthening their success. The Amlwch pharmacy’s achievements are a testament to their exceptional teamwork and community commitment. • Captain Lees The team at Captain Lee’s have been recognised for their commitment to outstanding patient care within the local community. The branch go above and beyond daily to ensure their patients receive the highest level of care possible. The pharmacy operates efficiently by retaining a strong focus on patient care, ensuring that services are delivered with precision and professionalism.

Rowlands Regional Management Team of the Year This award recognises a regional management team that has demonstrated outstanding leadership, strategic vision, and operational excellence. It honours a team that has consistently delivered exceptional results, fostered a positive work environment and success within their region. Their ability to lead effectively, adapt to challenges, and inspire their teams sets a benchmark for excellence across the organisation. The recipient of this award exemplifies the highest standards of regional management and makes a significant impact on both their team and the broader business. • Region 1 The team in Region 1 continue to support the growth and development of both existing and new branches. Diane, Dane, and Wendy have ensured consistency throughout the region and have developed clear action plans to enhance team engagement and performance. Diane Bates said that “I'm absolutely delighted to be nominated even more so because this award recognises and acknowledges the outstanding work that my area managers deliver. To receive this nomination having only worked together in the region for 7 months is a huge honour and compliment, I cannot wait to celebrate with my team at the spectacular Blackpool Tower.” • Region 3 The team in Wales, led by Claire Chapman, has had a highly positive start to the year. Area managers Sayde, Ashleigh, and Dawn have collaborated effectively, leading to strong results for the region and the business. Under Claire’s leadership, the team has embraced new ways of working, leading to great results. Claire said that “I am delighted that the Welsh leadership team have been shortlisted for this award. As a bilingual team we are passionate about supporting all our colleagues and teams to develop professionally to be the best that they can be. We are really proud of the patient care our teams deliver to their communities every day and it is an honour for us to support and encourage them as they continue to expand their patient services.” • Region 5 Region 5 have been recognised for their performance and team culture. Under Lauren's leadership and support by Shiraz, the team have been driven by positive energy and a can-do attitude. This motivation has inspired branch teams to strive for excellence, with the region now competing for top positions in key business areas.

Depot/Facility of the Year This award honours a depot or facility that exemplifies operational excellence, innovation, and outstanding performance. This accolade recognises a location that has not only achieved superior results in efficiency, safety, and service but has also set a high standard for others to follow. The recipient of this award demonstrates exceptional leadership, teamwork, and a commitment to continuous improvement, significantly contributing to the success of the organisation. Their achievements reflect a dedication to excellence in every aspect of their operations, making them a model of best practices within the industry. • East Kilbride East Kilbride, our Scottish hub distribution centre, has managed significant changes whilst also maintaining high service and productivity levels. With a dedicated management team, East Kilbride exemplifies a relentless focus on excellence in their operations. Steven Rook, the Depot Manager said that “As a team we are delighted to be nominated, for the second year in a row, for the Phoenix depot of the Year award. It is heartening to see our hard work and dedication recognised by our colleagues and customers.” • NuPAC NuPAC, our MDS pouching centre, provides blister pack solutions to over 30,000 patients each month for Rowlands pharmacies. NuPAC has developed robust systems and processes to deliver industry leading service and quality. The team’s dedication to excellence and understanding of both customer and pharmacy needs ensures that high standards are maintained in their daily operations. • Swanley Swanley, our distribution centre for London and the Southeast, has consistently provided excellent service. They maintain top-tier quality and achieve high productivity. The Swanley team is known for their energy, engagement with new ideas, and dedication to keeping the customer at the centre of their operations. Well done to all three of the nominated depots and facilities.

SLT Member of the Year The Senior Leadership Team Member of the Year award honours a leader who has demonstrated exceptional vision, dedication, and influence within the organization. This award recognises a member of the SLT who has consistently driven results, inspired their teams, and contributed significantly to the overall success and growth of the company. Through strategic leadership, innovation, and a commitment to excellence, the recipient has set a standard for others to follow, making a lasting impact across the business. • Catherine Brown Catherine inspires confidence through her focus on creating value for customers and making the company easier to do business with. She stands out not only for what she accomplishes but also for her collaborative approach, trustworthiness, and appreciation for the contributions of those she works with. • Jen Rann Since joining PHOENIX in February 2022, Jen has transformed our approach to OTC. Her exceptional leadership and team motivation have been key to many achievements. She also organises events for the Head Office Retail teams, fostering strong relationships and team spirit. Jen’s positive attitude and effective collaboration ensure seamless alignment among peers and colleagues. • Paul Wilkinson Paul Wilkinson, a 20 year veteran of PHOENIX, is a leading expert in Supply Chain and a driver of change and innovation. He has spearheaded many major projects and is known for his crisis management skills. Paul is a highly trusted and respected figure within the organisation. Congratulations to all three nominations.

Head Office Colleague of the Year The Head Office Colleague of the Year award recognises an individual who has demonstrated exceptional dedication, leadership, and impact within the organization’s central operations. This prestigious award honours a colleague whose contributions have not only driven success but have also embodied the core values of the company. Whether through outstanding teamwork, innovation, or going above and beyond in their role, the recipient of this award has truly set a benchmark for excellence. Their commitment, passion, and positive influence have made a lasting difference, both in their team and across the organisation. • Brandon Taylor Brandon consistently delivers outstanding work across various business areas, including Retail, Operations, and Purchasing. Over the past year, he has stepped into a senior role, serving as an excellent mentor and role model for newer members of the Data & Analytics team. • Joe Davies Joe originally joined the business as a dispenser at Rowlands Pharmacy and now manages the highly successful PSUK proposition. His trusted work provides 900 members with exclusive tools, including profit boost tables that highlight the most profitable products across 30 therapy areas and offer prescription guidance. Joe also collaborates with external partners to enhance the website and ordering portal, making it easier for customers to do business with PHOENIX. On his nomination, Joe said, “Being nominated for Head Office Colleague of the Year at this year’s PHOENIX Excellence Awards is a massive honour. When the nominations were announced I was very surprised, but it was a really nice surprise as I never imagined I would be one of the nominees. I have worked for the company for over 12 years, and I really enjoy my job and the people I work with, but receiving this level of recognition is lovely. I am excited to attend the Excellence Awards at Blackpool Tower, I know it is going to be a fantastic night.” • Tomas Palfi Tomas has been part of the PHOENIX IT team since 2000 and played a key role within the team during this time. A dedicated team member, much of his work goes unnoticed, but his impact is significant. He balances multiple projects, integrates systems and supports our depots. Tomas lets his exceptional results speak for themselves, consistently delivering high-value contributions. Well done to all three nominees.

Rising Star The Rising Star Award is a recognition designed to celebrate and honour individuals who have shown exceptional promise and potential in their respective fields. Typically awarded to those in the early stages of their careers or for their involvement in a particular endeavour, this award acknowledges talent, dedication and a trajectory toward future success. • Adam James Adam has been with the business for almost 20 years. Over time, he has become a key leader, building strong relationships with senior stakeholders and driving successful projects. Adam's inclusive leadership has empowered his team, fostering accountability and motivation. Adam said that “I am incredibly proud to be nominated for this award, especially as I approach 20 years with PHOENIX. Over the last two years, I’ve had the privilege of leading efforts to rebuild the Golden Tote proposition, which is now seeing record sign-ups, all whilst working towards my Business Management degree, which has been fully supported by PHOENIX. Balancing these commitments has been both challenging and rewarding, and I am deeply grateful for the opportunities I’ve had to grow and contribute across various roles I’ve held within the business. This nomination is as much a recognition of the amazing teams I've worked with as it is for me.” • Connor Burton Connor, a Finance Business Partner, joined the generics team a year ago and quickly became a trusted and essential member. His passion for the category, motivation, and eagerness to learn make him a stand out colleague. He leads much of the category analytics, effectively challenging ideas while remaining open to other perspectives. Connor’s approachable nature and positive attitude make him a valued team member. About his nomination, Connor said “It is an honour to be recognised and nominated for the award alongside two fantastic colleagues who are deserved winners.” • Nicola Carter Nicola has been with the business for seven years and is a valuable asset. Starting in the retail team, she balanced her role with completing a Level 4 Business Admin apprenticeship. She continued this multitasking when she applied for the PMO apprenticeship, quickly making an impact. She has contributed to several key projects. Nicola is highly respected for her professionalism, strong work ethic, and ability to add value to every project, positioning her for a bright future in the organisation. Nicola said “To be nominated for the new PHOENIX Rising Star award is a complete shock and an absolute honour. I have had amazing support from my team and from colleagues across the business over the last few years whist developing within my Project Management role and I try to use that knowledge gained in what I do everyday. The recognition from this award is not just for me but for everyone who has helped me get there along the way, for which I am truly grateful.”