✈️ We are airports. Our mission? To contribute to the safety, security and sustainability of the global aviation industry by advancing the collective interests of airports and the communities they serve. 👇 And that’s just the beginning. #ACIWORLD Justin Erbacci Antoine Rostworowski Veronique Demers, MBA Dimitri Coll Nathalie Herbelles Pierre Charbonneau Darryl Dowd Dominic Têtu Deena Zilman
ACI World - Airports Council International
Airlines and Aviation
Montreal, Quebec 87,582 followers
The voice of the world's airports
About us
Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific, ACI EUROPE, ACI Latin America-Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2025, ACI serves 830 members, operating 2,181 airports in 170 countries. As part of the ACI Federation, ACI World is governed by its World Governing Board and deals with global issues, international regulatory bodies such as the International Civil Aviation Organization, and other organizations with international interests. ACI World contributes to the safety, security, and sustainability of the global aviation through its twin mission: to advance the collective interests of airports and the communities they serve and promote professional excellence in airport management and operations.
- Website
-
http://www.aci.aero
External link for ACI World - Airports Council International
- Industry
- Airlines and Aviation
- Company size
- 51-200 employees
- Headquarters
- Montreal, Quebec
- Type
- Nonprofit
- Founded
- 1991
- Specialties
- Airport Safety, Security, Environment, Service Quality, Economics, Training, Health, Information and Comunication Technologies, Airport Facilitation, Airport Statistics, Airport Conferences, Airport Service Quality Benchmarking, Airports, and Aviation
Locations
-
Primary
Get directions
ACI World
1500-800 rue du Square Victoria
Montreal, Quebec H3C 0B4 , CA
Employees at ACI World - Airports Council International
-
Veronique Pell - Lescaut
Global Aviation & Strategy Leader | Board Member | Advocate for Learning, Growth & Industry Impact
-
Pieter van der Horst
Project Director, Airport City Developer, Consultant, public speaker.
-
Pierre Charbonneau
Vice President, Events & Commercial Services
-
Esther Kromhout
Updates
-
📊 Fresh insights: Q4 2024 vs Q1 2025 ASQ Barometer Update A global snapshot of airport customer experience satisfaction levels. ACI World publishes these barometer reports quarterly which enables airports around the world to gain valuable insights to inform their approach to the increasingly competitive and crucial area of customer experience. 🔎 Browse through the metrics measured across 355 airports during Q1 of 2025. 📂 Learn more: https://lnkd.in/et55bk-v
-
-
⚡ Calling for airports: Showcase your innovation to the world The 2025 ACI World-Amadeus Technology Innovation Awards celebrate industry-leading technology innovations and leadership from airports of all sizes. 🗓️ Deadline to submit: 2 June 2025 📢 Airports worldwide can send their nominations in one of four distinguished categories: 🏆 Best innovation in airport passenger-related processes 🏆 Best innovation in airport operations and installations management 🏆 Best airport innovation leader (individual) 🏆 Best innovation: Airport on the rise (for airports with 5 million passengers or fewer annually) 🌍 Learn more and apply today: https://bit.ly/46etb7H #TechInnovAwards #ACIWorld Amadeus for airports Airports Council International - ACI Africa Airports Council International - ACI Asia-Pacific & Middle East ACI EUROPE Airports Council International - Latin America and Caribbean - ACI LAC Airports Council International - North America
-
👏 ACI World welcomes Mr. Song Hoi See, CEO of Plaza Premium Group, as our keynote speaker for the 2025 Airport Experience Summit — the premier global event dedicated to airport experience. Join us to hear his vision for the future of airport hospitality and innovation. 🎟️ Early bird registration ends 1 May – secure your spot now: https://lnkd.in/egjDjZAD? 📅 8-11 September 📍 Guangzhou, China 🙌 Hosted by 广州白云国际机场股份有限公司 #AirportCX #AirportExperience #ACIWorld Airports Council International - ACI Asia-Pacific & Middle East
-
-
🗺️ Top 10 Busiest Airports in the World by Intl. Passengers (2024) Despite geopolitical and economic challenges, these airports have successfully held their top rankings, positioning themselves for continued growth. • DXB – Dubai International Airport (Dubai Airports), United Arab Emirates • LHR – Heathrow, United Kingdom • ICN – Incheon International Airport Corporation, South Korea • SIN – Changi Airport Group, Singapore • AMS – Amsterdam Airport Schiphol(Royal Schiphol Group), Netherlands • CDG – Paris Charles de Gaulle Airport (Groupe ADP), France • IST – iGA Istanbul Airport, Turkey • FRA – Frankfurt Airport (Fraport AG), Germany • HKG – Airport Authority Hong Kong, Hong Kong SAR • DOH – Hamad International Airport, Qatar 🔗 Explore more insights: https://lnkd.in/eEd6bJ57 Airports Council International - ACI Africa Airports Council International - ACI Asia-Pacific & Middle East ACI EUROPE Airports Council International - Latin America and Caribbean - ACI LAC Airports Council International - North America
-
Read the CANSO CATS CONOPS for Future Skies: https://lnkd.in/eGa9bfBP "ACI World is focused on helping airports meet the growing demand for capacity, both on the ground and in the air. Improved global air navigation systems and fostering better global alignment on these systems are necessary for the industry to accommodate the growth of travel that is in store for us. CANSO's CATS CONOPS offers an innovative and comprehensive approach toward an enhanced global airspace navigation solution – a solution developed by experts from major global stakeholders." — Justin Erbacci, Director General, Airports Council International (ACI) World
✈️ It’s here!!! After two years of collaboration across more than 80 organisations, the CATS CONOPS for Future Skies has officially launched! 🌍 Developed by the CATS Global Council, this Concept of Operations lays out a strategic and operational pathway through to #2045. It serves as a global roadmap to help aviation move beyond today’s fragmented systems and towards a future of #seamless, #scalable, and #sustainable airspace integration. The focus is on meaningful transformation - integrating both traditional and emerging airspace users, leveraging #digitalisation and #automation, and advancing the global dialogue on the future of air traffic management. 🔗 Learn more and read the full announcement: https://lnkd.in/eGa9bfBP 🛫 Why it matters: The aviation system is under pressure. Traffic is growing. New players such as electric air taxis (eVTOLs), drones, and high-altitude operations (HAO), including suborbital flights are entering the scene. Space operations are also becoming more frequent. Environmental expectations are rising. We can’t solve tomorrow’s challenges with yesterday’s tools. The CATS CONOPS lays out a practical, collaborative and future-ready framework to guide that shift - phase by phase: 1) Optimised digital operations 2) Advanced automation & real-time performance 3) A seamless, fully integrated sky As Simon Hocquard, Chair of the CATS Global Council, put it: “This isn’t about incremental change. It’s about rethinking how we manage airspace in the decades ahead — for everyone.” We’re grateful to all the contributors, from ANSPs, airports and airlines to startups and OEMs, who shaped this vision. The journey ahead is long. But this is a major step forward. 📩 Want to get involved? Read the document. Share your view. Let’s build the future of ATM together. #CATS #AirspaceIntegration #FutureSkies #AviationTransformation #CANSO #ATM #AAM #eVTOL #Drones #Sustainability #DigitalAviation #AirspaceWorld2025
-
-
🌍 The ASQ Commercial Survey shows how passengers engage with your retail and dining areas, helping you uncover opportunities to grow non-aeronautical revenue. ASQ is the trusted global program for measuring airport passenger satisfaction—used by over 400 airports in 110 countries. Airports of all sizes can benefit. 🔗 Learn more about the ASQ Commercial Survey: https://lnkd.in/echHBrin
This content isn’t available here
Access this content and more in the LinkedIn app
-
👏 Well done! Rome Fiumicino Airport and Rome Ciampino Airport have been upgraded to Level 2 in ACI’s Accessibility Enhancement program as a result of their continuous work in providing quality, safe, and caring services to passengers with special needs. “As a vital infrastructure, the airport must be accessible to everyone. Ensuring full accessibility at Rome Fiumicino and Ciampino airports means meeting the needs of every passenger, including those with disabilities or reduced mobility. However, our commitment goes beyond operational aspects. With a forward-looking approach, we actively promote a culture of inclusion and respect for diversity through initiatives across the region. In this way, accessibility becomes not only an essential technical requirement but also an integral part of a broader vision that creates social value and fosters shared awareness.” — Marco Troncone, CEO, Aeroporti di Roma 🔗 Learn more about the ACI AEA program: https://bit.ly/3oUC2vs ACI EUROPE
-
-
👏 CNN Travel reports on ACI World’s preliminary airport rankings. Despite geopolitical and economic challenges, these airports have successfully maintained their top rankings—positioning themselves for continued growth. 📍 Read the article: https://lnkd.in/erQmq9Bz Air ‘traffic is back’: These are the world’s 10 busiest airports | CNN Airports Council International on Monday released its ranking of the world’s busiest airports, and Atlanta’s airport was once again No. 1 for 2024. Global passenger numbers have finally surpassed pre-pandemic levels. Marnie Hunter