Data, information, knowledge and wisdom

Data, information, knowledge and wisdom

I always seem to forget how I think about data, information, knowledge and wisdom, so I have captured the explicit version in this short article. It's more nuanced than this, but some of it is useful. Sometimes.


PAST-PRESENT, DOING THINGS RIGHT

Data: a collection of individual unprocessed and unorganized facts.

Information: (processed and organized) data that is useful in a certain context.

Knowledge:

  • accumulated and often distributed information
  • the capability to understand information
  • the resulting information that represents the understanding.


PRESENT-FUTURE, DOING RIGHT THINGS

Wisdom:

  • the capability to apply information about a situation to make judgements about the situation
  • the resulting information that represents the judgement.

Mark Smalley

Helping IT people understand service

1y

Interesting to think about when it is legitimate to not want to know something.

  • No alternative text description for this image
Like
Reply
Dolf van der Haven

Governance, Risk and Compliance | Information Security, Service Management, Quality Management | Chicken farmer

1y

DIKIWI is the new DIKW...

  • No alternative text description for this image
Karl Melrose

Strategic information and records management

1y

I’ve been using the DIKAR model for the last few years - actions and results just get better cut through than trying to explain wisdom to people.

Rene Visser

ITIL Master | BiSL | COBIT | SIAM | USM | Lean

1y

“Information is not knowledge. Knowledge is not wisdom. Wisdom is not truth. Truth is not beauty. Beauty is not love. Love is not music. Music is THE BEST.” Frank Zappa

To view or add a comment, sign in

More articles by Mark Smalley

  • The influence of the change agent

    One of the most persistent myths in change work is that of the neutral change agent—a figure who objectively observes…

    1 Comment
  • Sell the story they want to tell

    As a fan of Seth Godin’s work, I’ve often found myself wondering why more of the IT industry hasn’t adopted his way of…

    1 Comment
  • PDCA on serotonin

    I’ve been reflecting on the structural differences between the PDCA cycle and the OODA loop. One thing that stood out…

    2 Comments
  • Governing value networks

    It's been on my mind for a while, this. In today's interconnected economy, understanding often complex value networks…

    1 Comment
  • XXX

    Here is yet another attempt to unify the various kinds of experience as they appear in different roles in the context…

    14 Comments
  • The Dev-Ops Tariff Treaty

    Given IT Operation’s increasing resentment of Application Development’s perennial PATHETIC AND UNFAIR behaviour, it has…

    6 Comments
  • Goals cascade: strategic alignment for organizational impact

    Introduction: what is a goals cascade and why use it? A goals cascade is a hierarchical framework that translates…

    1 Comment
  • Deep thinking about digital products and services

    Mark Bodman (ServiceNow), Roman Jouravlev (PeopleCert), and I had the pleasure of conducting a two-hour workshop at the…

    1 Comment
  • Beyond analysis: when analysis is not the solution but the problem

    Traditionally, BAs have relied on their analytical expertise to solve problems, define requirements, and deliver…

    1 Comment
  • Why it's hard to market – and how to do better

    Marketing a product or service effectively is a challenge many people face. Too often, the focus is on the offering…

Insights from the community

Others also viewed

Explore topics