Harvard's HBR Today’s Tip
When an Employee Has a Terminal Illness
At some point in your career as a manager, you may have an employee with a terminal illness on your team. Here’s how to manage this challenging situation with compassion and care.
Involve your employee. Begin by having open, empathetic conversations. Ask your employee what they need to feel supported. For some, work may provide a sense of purpose. For others, flexible hours or remote work might make a world of difference. Listen to their preferences and be adaptive.
Focus on team morale. Balancing honesty with sensitivity is key. Keep your team informed, providing spaces for them to express their feelings. Encouraging unity and understanding will strengthen the team’s emotional resilience.
Maintain business continuity. Act early to ensure a smooth transition of responsibilities. Encourage knowledge-sharing and mentorship to safeguard essential tasks. A proactive approach ensures your team can carry on without overwhelming disruptions.
This tip is adapted from “How to Compassionately Manage an Employee with a Terminal Illness,” by Chidiebere Ogbonnaya, Distinguished Professor Vijay Edward Pereira, Benjamin Laker, Mayowa Babalola, PhD, and William Degbey
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