Innoval srl’s Post

As we have reached the end of our fiscal year, it’s a perfect time to reflect on our journey using the “Roses 🌹, Thorns🌵, Buds 🌱” method. This approach has been instrumental in our team, allowing us to celebrate successes, identify areas for growth, and acknowledge the challenges we’ve faced. Here’s a look back at my personal highlights and learnings from the past year. 🌹 Roses: Celebrating the Highs One of the most significant highlights for me this fiscal year was being accepted into the SCHOTT leadership program, Horizon 1. This achievement came after the required year-end evaluation, nomination, and an external interview process. It’s an opportunity to further develop my leadership skills and contribute more effectively to our organization. 🌱 Buds: Areas for Potential Growth Looking ahead, I still see potential in expanding the value of Sales Excellence (SE) within our organization. We are more than just pricing experts; our role encompasses a broader spectrum that can significantly impact the company’s success. We as a team agreed to communicate our value proposition more effectively.  🌵 Thorns: Acknowledging the Challenges This year also brought its share of challenges. One key thorn was the realization of the limitations within our system. Despite our best efforts and intentions to drive change, we also encountered systemic barriers that hindered progress.   Looking forward to develop buds and thorns into possible roses in the new fiscal year!

As one of the newest members of our leadership team, Nancy Cloutier brings over 20 years of experience leading strategic collaboration in the healthcare, B2B manufacturing, and banking industries. To Nancy, the secret to a great Customer Experience is simplicity, and she explains that simplicity is created through three factors: clarity, emotional connection, and consistency. Nancy is committed to continually learning and growing. “To do my job, I must be continually learning – not only so I can work effectively with my team, but also so I can collaborate with our clients to help identify challenges and develop solutions.” The team’s success is a key motivator to Nancy. She says that the one thing that always brings her joy is seeing the team succeed. “If the team is successful, I’m successful… and more importantly, we are successful.” To learn more about Nancy, what drives her, and how she and her team impact the CXT work we do for our clients, check out https://hubs.li/Q02-L0fM0.

Happy Boss day! After a nice needed vacation, I returned to the office receiving praise and appreciation for contributions. However, I always enjoy highlighting that Operations is never a one man show. It’s a collaborative effort with a team. This picture does not depict “bosses.” Rather, it showcases a group of leaders who innovatively lead our individual teams toward success, daily, to best serve dealer and credit union partners. We couldn’t do it without the help of our Director & leadership team at GSFSGroup. Here are the 4 Operations Managers. 1. Contact Center, Jackie Perez. 2. Business Processing, Dee Szkody 3. Business Analysis, Hua Truong. 4. Sales & Account Services, myself. Thank you for all that you do.

Congratulations to one of the most knowledgeable federal funding compliance resources I know Dan Durst, MBA. Check out the Grant Management Institute (GMI) for your federal grants training needs!

As a leader, it's essential to be willing to extend beyond expectations in supporting your team members if you anticipate them to exceed their duties for the organization.

𝐂𝐨𝐧𝐠𝐫𝐚𝐭𝐮𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐀𝐮𝐬𝐭𝐢𝐧 𝐙𝐨𝐨𝐤, 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫 𝐨𝐟 𝐏𝐡𝐚𝐫𝐦𝐚𝐜𝐲 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐟𝐨𝐫 𝐛𝐞𝐢𝐧𝐠 𝐚𝐰𝐚𝐫𝐝𝐞𝐝 𝐭𝐡𝐞 𝟐𝟎𝟐𝟓 𝐏𝐞𝐞𝐫 𝐀𝐰𝐚𝐫𝐝 𝐟𝐨𝐫 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩. The 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐀𝐰𝐚𝐫𝐝 honors team members who inspire, motivate, and guide others toward achieving shared visions and objectives, embody integrity and commitment to excellence, and serve as role models within the profession and among peers. 𝐏𝐞𝐞𝐫 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐬: 1. “…always stepping up to support our organization and Members.” 2. “…is highly motivated and embodies the leadership qualities of the organization." 3. “…inspires and motivates fellow team members and is always willing to seek out solutions that benefit our members and the organization." 4. “…will help anybody at any time with an attitude that remains positive and gracious.” 5. “…has always been THAT person who wants to make a difference.” 6. “…has spearheaded the efforts that exponentiate Sales' impact with our members by maintaining open lines of communication with them." Thank you, Austin, for your contributions to the company and our mission.

Benchmarking is a crucial component when developing your action plans. It’s important to take into account how you compare to other communities.

We are proud to feature Inge today, our functional owner of local sales. Inge lives out our d6 values. She focuses on continuous growth and a deep commitment to supporting her team and clients. She believes in the power of one-on-one conversations, where listening is key—even when solutions aren’t immediately clear. For Inge, excellence is about becoming 1% better each day, and she places a strong emphasis on product knowledge and self-development to fully meet clients' needs. In her sales approach, Inge puts customers first, prioritising long-term satisfaction over quick wins. She openly acknowledges mistakes and works to resolve them quickly, modelling honesty and humility for her team. Inge also actively shares insights and information to help others reach their goals. Her culture of respect treats every team member as an equal, recognising the importance of balancing professional and personal growth. With Inge, it’s not just about targets but about building a team that feels valued and cared for. Thank you for living our d6 values Inge! #Leadership #ContinuousImprovement #ClientFirst #TeamCulture

Steering success in the pharmaceutical industry takes more than knowledge; it takes exceptional leadership. Nilesh Shah, our VP and GM of Emerging Markets, is setting remarkable strides in driving West's transformation across key markets in the Asia Pacific and South America regions. Dive into this insightful article about Nilesh and his approach to empowering the next generation of leaders at West, featured in The Enterprise World's 'Most Iconic Business Leaders to Watch in 2024' https://bit.ly/4cfsHkQ