Office Manager

Office Manager Position at Handrup and Associates

About Handrup and Associates: Handrup and Associates is a multidisciplinary mental health practice dedicated to providing comprehensive psychiatric evaluations and therapy services. Our team comprises licensed and board-certified professionals committed to delivering personalized care to our clients.​

Position Overview: We are seeking an experienced and organized Office Manager to oversee the daily administrative operations of our practice. This is an in-person role. The ideal candidate will ensure the office operates smoothly, supporting both our clinical staff and clients. This full-time position offers a comprehensive benefits package.​

Key Responsibilities:

Administrative Oversight:

• Develop and implement office policies and procedures to enhance efficiency.​
• Manage patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations.​
• Coordinate schedules and appointments for mental health professionals.​
• Handle incoming communications, providing timely and accurate information.
• Maintain office supplies and equipment, ordering as needed.

Financial Management:

• Coordinate with billing service.​
• Ensure accurate payment collection and entry.
• Reconcile daily charges/collections and make bank deposits.​
• Monitor accounts receivable and follow up on unpaid balances.​

Client Relations:

• Greet patients and visitors warmly, creating a welcoming environment.​
• Assist clients in scheduling appointments, verifying insurance information, and completing necessary paperwork.
• Address patient concerns or issues promptly and professionally.​
• Manage patient feedback and implement improvements to enhance client satisfaction.​

Compliance and Quality Assurance:

• Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.​
• Maintain records, prepare reports, and compose correspondence related to office operations.​
• Oversee accurate documentation of client account activity.
• Responsible for prior authorizations for medications.

Qualifications:

• 3-5 years experience in office management or administration, preferably in a healthcare or mental health setting.​
• Strong organizational, multitasking, and problem-solving skills.​
• Excellent communication and interpersonal abilities.​
• Proficiency in relevant software applications, including Electronic Health Records (EHR) systems.​
• Ability to work diligently under pressure and provide excellent customer service.​

Benefits:

• Comprehensive health insurance.​
• Paid time off and holidays.​
• Professional development opportunities.​