Health Coach | New York

At Diverge Health we are a team of entrepreneurs passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, providing independent practices access to specialized resources and clinical programs to address medical, social and behavioral patient needs. Our care ecosystem is equipped with enhanced technology and data interfaces to enable provider and patient success in a value-based environment. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

We are seeking highly motivated individuals to join our local care team as a Health Coach! Diverge Health is looking for highly empathetic, personable, and humble Health Coaches to help us care for and coach our patients. Under the supervision of a Nurse Practitioner, as a Health Coach, you will visit patients in their home and conduct phone sessions to provide educational health coaching on how to manage chronic conditions. In addition, you will partner with patients to help them identify and problem solve barriers that are inhibiting their health.

Requirements

• Ability to make home visits to Diverge patients
• Ability to attend in-person meetings at the Diverge office twice a week (minimum)
  
  

How You Will Be Trained

Diverge prepares candidates to become Health Coaches through a full-time, paid training period, which is followed by continual learning support & dedicated clinical supervision. 

• 12-week training program that requires 2-3 days per week in our local office
• Upfront Training to become a Health Coach consists of:
• Instructor-led lessons
• Teach-back sessions: putting your knowledge into practice
• Case Studies: to prepare you for real situations
• Assessments: Oral, written, and post-unit assessments
• Outbound calls to patients to begin building your patient caseload and delivering services
• Job shadowing and other on the job-based learning
• 1:1 and group-based successes and challenges sessions to review progress and feedback
• What you will be trained on:
• Chronic Condition Management on Diabetes, Hypertension, Asthma, COPD and CHF
• Motivational Interviewing skills in how to build rapport and influence behavior change
• Conducting telephonic outreach
• How to use the software to document notes, communicate social and clinical needs to your care team, and how to manage appointments/tasks/patient panel
• Personal and patient safety protocols for patient home visits
  
  

What You Will Do As a Health Coach

Health Coaches at Diverge Health provide one-on-one coaching sessions to help patients implement realistic, culturally appropriate lifestyle changes. Sessions are held in the home, clinic, or convenient community settings. Our Health Coaches have a unique ability to build trust, identify barriers, and motivate individuals to achieve goals that result in reducing avoidable patient visits to the emergency room. All aspects of our care support are conducted collaboratively with the patient’s primary care provider.

Key Responsibilities

• Cold call patients to engage them in our Chronic Condition Health Coaching Program
• Visit patients in their homes, or community settings, to provide motivational health coaching on how to manage health conditions at home and the importance of engaging in routine preventive care visits to keep diseases in check and avoid medical risks
• Communicating health complications and risks to Nurse Practitioner for review
• Connect patients to local resources to help address social, emotional, behavioral and environmental barriers to health
  
  

What You Bring

• 2+ year of professional experience in a position that requires regularly interfacing with members of the public in an educational or customer service capacity
• 1+ years experience in the healthcare field preferred
• Basic Technology skills and or data entry skills; preferred experience in Microsoft Office Suite, and/or Customer Relationship Management or Sales Engagement platforms
• Experience with meeting quotas or KPIs
• Ability to make outbound phone calls comfortably with a desire to engage in conversation;
• Preferred cold call outreach experience
• Ability to receive feedback and apply learnings
• Associates degree preferred
  
  

Personal Characteristics   

• Ability to quickly adapt to change in an ambiguous environment
• Demonstrated ability to humbly receive feedback and implement learnings
• Dependability and professionalism
• Strong active listening skills
• Desire to be a continuous learner and gain knowledge in the healthcare space with an orientation towards learning and growth
  
  

Physical Requirements: 

• Ability to travel within the community; must have a valid driver’s license and car insurance, and access to reliable transportation for patient home visits and community outreach.
• Lift and carry materials and supplies. 
• Stand, walk, and move for extended periods while conducting community visits or health education sessions. 
• Adapt to varying environmental conditions (both outside while traveling the community and inside patients' homes)
  
  

Compensation is $24/hr with a 10% annual bonus

What is Diverge? We support primary care practices in delivering and providing high-quality care with a focus on people with Medicaid insurance. We are supporting them in a transition to value-based care where doctors are paid by how healthy their patients become rather than how many patients they see. The way we support it is provide Nurse Practitioner-supervised health coaches to work closely with patients to improve their health, and flag clinical concerns, such as symptoms and medical risks.

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team.

Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.