XLA Institute

Countdown to Tooling Tuesday: Reserve Your Spot Now! Ready to dive into IT experience management? Join us for an exciting, hands-on workshop that will transform the way you think about IT Decisions for Better Employee Experiences! In this Tooling Tuesdays with HappySignals Ltd, you will: - Get access to a live demo environment of their ITXM platform - Collaborate with fellow professionals in team-based challenges - Identify and explore potential improvement areas - Gain practical insights into user experience management This isn't just a demo, it's an opportunity to get hands-on. For all members of the XLA Institute, this Tooling Tuesday promises to be both informative and interactive. Don't miss your chance, book your place here: https://lnkd.in/eEsYqN-E #ExperienceManagement #HappySignals #XM #XLA

We are thrilled to announce that Laura Bratt MBA MCIPS has accepted the role of Global Leader for the Sourcing Chapter at the XLA Institute! In this vital role, Laura will unite sourcing professionals and providers to co-create guidance, standards, and certification for Experience Level Agreements (XLAs) and experience management within the market. With over 15 years of experience leading procurement organizations, Laura currently serves as the Head of Procurement at the prestigious law firm Ampa - Legal & Professional Services, a dynamic house of seven brands that collectively employs over 500 lawyers. Her impressive credentials include an MBA from Warwick Business School and membership in the Chartered Institute of Procurement & Supply. Laura exemplifies a new generation of progressive sourcing leaders who have fully embraced XLAs. Under her leadership, AMPA has collaborated with our Global Founding Partner, HappySignals Ltd, achieving remarkable results in experience management. We look forward to the innovative insights and advancements Laura will bring to the XLA Institute and the wider sourcing community. Please join us in welcoming her to this exciting role! #XLA #Sourcing #Welcome #ExperienceLevelAgreements

XLA Institute Experience Box Update - May 13th! Stay informed on content developments coming to your experience box with our upcoming virtual update! Join us to discover: - Recent content highlights you may have missed - A preview of exciting new Experience Box materials in development - The opportunity to shape future content by sharing your needs Our Experience Box is your digital hub for valuable and illuminating resources to support your XM and XLA journey. Don't miss this chance to maximize its value for you and your organization. Register here: https://lnkd.in/eGcX48k8 #XLAInstitute #ExperienceManagement #XLA #XM #ProfessionalDevelopment

Transform Your Organization with Experience Management (XM) Certification! Looking to become accredited in XM? The Experience Foundation course, accredited by APMG International and delivered through Authorized Training Organizations (ATOs) in partnership with XLA Institute, supports organizations shift from service delivery to experience excellence. The Experience Foundation guides participants through all six phases of the Experience Optimization Framework, providing comprehensive guidance and best practices on the complete process—from identifying experiences to designing and managing them effectively. What You'll Learn in Experience Foundation: - Evangelize: Inspire your ecosystem - Explore: Understand your current position - Envision: Define your destination - Enable: Develop your Experience Level Agreements (XLAs) - Execute: Implement your XLAs - Embrace: Act upon experience findings Ready to transform your organization? It's not too late to register your place for the last Experience Foundation of April: Join XLABS from 28th - 30th April, 9:30 - 16:30, BST: https://lnkd.in/e8iacViq #ExperienceManagement #XM #XLA #OnlineLearning #ProfessionalGrowth

Want to help shape the future of experience management? We’d love your input! At XLA Institute, we’re diving deep into how Experience Level Agreements (XLAs) are being used today - what’s working, what’s changing, and where the real value lies. We’ve put together a short survey to gather insights from professionals like you. It'll only take a few minutes, and your answers will help create a valuable benchmark for the industry. 📋 Take the survey: https://lnkd.in/g4sq3PAv   🎁 Bonus: One participant will win a free XLA Masterclass ticket (worth €295)!   #XLA #ExperienceLevelAgreement #ExperienceMatters #Survey

We are very happy and proud to welcome Kyndryl to the Founding Member family! Kyndryl's approaches to employee experience, from digital workspaces driving collaboration to their embrace of the XLA - aligning with their belief of experience being at the intersection between IT and business outcomes - makes them a perfect fit for the XLA Institute. By bringing together passionate leaders like Kyndryl, XLA Institute continues to amplify the business value of experience-focused strategies for organizations worldwide. Today marks another milestone - with Kyndryl on board, our current Founding Member cohort is now complete.  Welcome aboard Kyndryl! We can't wait to see what this partnership will bring! #HumanCentricIT #XLA #XM #XLAInstitute #Kyndryl

Hands on with HappySignals: The next Tooling Tuesday! Ready to dive into IT experience management? Join us for an exciting, hands-on workshop that will transform the way you think about IT Decisions for Better Employee Experiences! In this Tooling Tuesdays with HappySignals Ltd, you will: - Get access to a live demo environment of their ITXM platform - Collaborate with fellow professionals in team-based challenges - Identify and explore potential improvement areas - Gain practical insights into user experience management This isn't just a demo, it's an opportunity to get hands-on. For all members of the XLA Institute, this Tooling Tuesday promises to be both informative and interactive. Don't miss your chance, book your place here: https://lnkd.in/eEsYqN-E #ExperienceManagement #HappySignals #XM #XLA

Master the Art & Science of Sentiment Analysis! XLA Institute are running a comprehensive masterclass designed to transform how your organization understands and leverages sentiment. Our "Gathering and Managing Sentiment" masterclass is crafted to bridge the gap between the art and science of sentiment analysis, providing you with theoretical knowledge and practical skills. In this hands-on masterclass, you will: - Explore the differences between emotions, feelings, and sentiment - Discover why sentiment understanding is fundamental to effective experience measurement - Learn sentiment collection methods that go beyond traditional surveys, and best practices in survey management and execution - Develop expertise in sampling techniques and statistical analysis - Gain skills to interpret sentiment data and translate it into actionable insights Sound interesting? At £295 per person, this hands-on class will help participants understand the best ways to gather and manage sentiment from their customers or employees and how to translate this into actionable insights to improve experience. Register your place: https://lnkd.in/eKSip8fY #XLAInstitute #SentimentAnalysis #ExperienceManagement #ProfessionalDevelopment

Are XLAs the governance mechanism for Experience Management in the Digital Age? The XLA Institute thinks they are. In my new blog, I explain why we feel that way. Insights fueled by: Joe Pine Jim Gilmore Neil Morgan Lopo Rego Vida Miran Christina Kuehnl Peter Verhoef Katherine (Kay) Lemon Dr. Danijel Jozić A ("Parsu") Parasuraman, Anne Roggeveen Michael Tsiros Leonard Schlesinger, Martin Reeves, Kevin Whitaker, Thomas Deegan, Boston Consulting Group (BCG), BCG Henderson Institute, MIT Sloan Management Review

A strategic partnership driving innovation in SIAM and Experience Management!   In an exciting collaboration, XLA Institute and Scopism are proud to announce a joint knowledge sharing initiative between SIAM and Experience Management!   By combining XLA Institute's expertise in Experience Management with Scopism's specialized knowledge in value creation, this collaboration promises to deliver comprehensive, forward-thinking solutions for IT and service management professionals.   The partnership will focus on: - Conducting groundbreaking joint research initiatives. - Developing educational content that equips professionals with cutting-edge insights and practical methodologies. - Hosting events and knowledge-sharing platforms to nurture deeper understanding of XLAs, SIAM and how they work together.   As part of this collaboration, XLA Institute and Scopism will publish a series of whitepapers, with the first exploring the intersection between XLAs and SIAM.   This whitepaper will explore how experience-driven approaches can be applied in SIAM models, ensuring that service integration activities align with end-user expectations and business objectives. The whitepaper will officially launch at XLA Institute Live on 12th June, 2025.   Through this strategic partnership, IT and service management professionals will gain access to transformative tools, in-depth research, and expert perspectives that bridge the gap between service integration and improved user experience. #ExperienceManagement #SIAM #Collaboration #BusinessObjectives #whitepaper