-
Around-the-clock responses
No more after-hours backlog. Customer agent answers instantly, any time. -
Cited, accurate answers
No wild guesses — just trustworthy info powered by your approved content. -
Built for HubSpot
Go live in minutes. No coding, no separate tools — just seamless availability.
- Service Hub
- Breeze Customer Agent
AI
Stop Drowning in Support Tickets — Give Your Customers Instant & Accurate AI Help
You already trust HubSpot for your CRM. Now take it to the next level with with Breeze customer agent: an AI support agent that resolves your routine inquiries — so your team stays fresh for the tough stuff.
Transform your support.
We believe that every business needs a customer agent today to be AI first. Customers that have adopted this agent are seeing an average of 50% resolution rates, with some customers reaching up to 90% resolution.
Join thousands of businesses using AI to scale support without scaling cost.
.png?width=567&height=354&name=Customer%20agent%201%20(wide%20with%20background).png)
Too many support tickets, too little time?
Your team is stuck answering the same questions — day in, day out. The queue never ends, costs keep rising, and your best agents burn out handling routine inquiries that flood in after hours. It's a recipe for missed SLAs, overwhelmed staff, and unhappy customers.
That's where Breeze comes in. Meet your AI-powered front line for repetitive questions — so your team can handle the important conversations that keep customers loyal.
-
Instant, 24/7 support
Breeze customer agent responds instantly at any hour, with fast, accurate answers that cut your team’s backlog and boosts CSAT scores. -
Trusted, cited answers
Provide accurate responses using only your approved content, citing sources each time to boost customer confidence.
-
Set up in minutes
Convert existing knowledge base docs into helpful answers that power instant support — no coding needed.
-
Seamless handoff
Automatically transfer to a rep, when human support is needed, ensuring customers get the right help on complex issues.
-
Works on every channel
Deliver consistent support across chat, WhatsApp, Facebook, email, and voice — helping customers wherever they reach out.
-
Improve with insights
Track resolution rates, handoffs, and customer sentiment to spot knowledge gaps and continuously boost satisfaction.
Thousands of businesses have already seen transformational results with Breeze.
.png?width=161&height=27&name=Reseller%20Ratings%20(2).png){kind=small}
Not just another chatbot
Get a fully integrated agent that scales your support and makes your business truly AI-first.
Other chatbots bolt onto your workflow. Breeze is built inside HubSpot, tapping all your CRM data and Service Hub tools for a seamless, consistent experience. Launch faster, maintain less, and keep every interaction inside one trusted platform.
-
Easy
Set up in minutes
No-code setup and simple management in the familiar HubSpot interface. Configure and maintain without technical expertise.
-
Fast
Instant, 24/7 support
Responds immediately at any hour with accurate answers that cut your team’s backlog and boosts CSAT score.
-
Unified
Native integration
Seamlessly connects with your HubSpot Smart CRM and shares data across the customer platform.
Learn how to get started with Breeze.
YouTube video
How to Use Breeze Customer Agent to Scale Your Support
Learn how to set up, train, deploy, and optimize your customer agent.
Knowledge base article
How to Configure Breeze Customer Agent
Create an AI chatbot in HubSpot that uses your knowledge base and site pages to answer users' questions.
Blog post
How AI Will Change Common Customer Service Jobs
Learn how AI will impact customer support and the broader customer service industry through live chat.
AI you can trust
HubSpot’s AI features are powered by leading large language models. With trust and safety built in, you can use Breeze with confidence.
Ready to slash response times, reduce support costs, and delight your customers?
Frequently Asked Questions
Breeze is HubSpot's AI that powers the entire customer platform. It includes Breeze Copilot to assist with tasks, Breeze Agents to automate work, Breeze Intelligence to enrich your data, and a collection of additional features throughout HubSpot's products. This makes Breeze a complete AI solution for customer-facing teams.
Breeze customer agent is available in all HubSpot supported languages.
Breeze customer agent uses AI to handle customer inquiries in real-time, provide instant responses, and intelligently route complex issues to human agents.
The system learns from every interaction to improve accuracy while maintaining your brand voice. Unlike basic chatbots, Breeze handles multiple conversations simultaneously without compromising quality or response time.
Breeze customer agent is included with Service Hub Professional and Enterprise plans. Note that you can also leverage the knowledge base agent to work together to provide a complete support solution. Learn more about Service Hub pricing here.
You can keep track of customer agent interactions in real-time through help desk and inbox workspaces. This will ensure your team is always in control and can jump in to take over conversations if needed.
Traditional chatbots follow fixed response patterns, while Breeze's AI customer support provides more intelligent, context-aware service. Our AI understands nuanced conversations, automatically escalates complex issues, and continuously improves based on customer interactions. This creates a more natural support experience that combines automation efficiency with human-like understanding.