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Shows a simplified Service Hub user interface where a user has filtered the shared inbox to see customer support tickets assigned to them
Service Hub®

Customer Service Software

Get a demo Get started free

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Deliver exceptional customer value and drive long-term retention.

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver.

Service Hub is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Easily scalable customer support and proactive customer retention that fuels your business growth. 


Solutions to Your Biggest Customer Service Obstacles

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Scale Support

Deliver scalable support with AI-powered self-service. Get a customer agent to handle incoming queries, an omni-channel help desk for managing support, and a knowledge base agent that automatically fills content gaps.

Service Hub helps you gather important insights about your customers, track their interactions, and deliver fast and personalized service experiences that keep them coming back. Deepen your customer relationships, streamline ticket management, and build a loyal customer base that will drive your business forward.

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Popular Features

  • Breeze Customer Agent

    Help scale your support team by automatically resolving customer queries 24/7.

  • Help Desk & Ticketing
    Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.

  • Breeze Knowledge Base Agent (Beta)
    Use AI to transform support tickets into self-service knowledge base articles. Automatically identify and fill content gaps to scale customer support.

  • Omni-Channel Messaging
    Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.

  • Call Tracking
    Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.

  • Knowledge Base
    Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Simplified user interface in HubSpot displaying a line chart that shows customer health score trends over time

Drive Retention

Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with unified and proactive tools that uncover new opportunities to improve customer health and expand your revenue. 

With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.

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Popular Features

  • Customer Success Workspace
    Manage your book of business, build unique customer health scores, and help your reps prioritize their activities to avoid churn in a single workspace.

  • Feedback Management
    Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys that guide your strategy.

  • Conversation Intelligence
    Learn from every customer interaction with AI-powered call analytics that help your team deliver better service.

  • Customer Portal
    Empower customers to get the help they need through a secure customer portal that keeps track of their support tickets and helps reduce time to resolution.

  • SLA Management
    Keep response times low and customers happy with automated ticket routing that helps your team meet service level agreements.
Simplified user interface in HubSpot showing various customer service reports in the dashboard, like a percentage breakdown of various services and their ratings from customers

Unify Your Customer Service Data

Connect your AI-powered customer service platform with marketing and sales to give every team the context needed to deliver more personalized and helpful support. Drive powerful collaboration and unification between your customer experience, marketing, and sales teams by leveraging service analytics. Provide confidence, context, and credibility in all of your customer conversations with HubSpot’s Smart CRM.

Popular Features

  • Fully Integrated Smart CRM

    Give your support team instant access to every customer interaction, deal stage, and marketing touchpoint in one connected system.

  • Service Analytics

    Uncover key insights with out-of-the-box reports that help you deliver efficient, authentic service.

  • Team Management

    Keep your team organized and nimble by ensuring every rep can access the right tools.

  • Mobile Inbox
    Stay productive on the go with the tools you need to collaborate and deliver agile support.

  • Automated Customer Service
    Help your team solve customer issues faster with AI-powered automation that handles routine tasks and support requests.

Service Software That Grows With You

Start with free tools and pay as you grow, or hit the ground running with one of our premium editions.

Free

No credit card required

$0/month

Popular features

  • Contact management
  • Ticketing
  • Team email
  • Tickets closed reports

Starter

Starts at

$20/month per seat

Popular features

  • Everything in Free
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK

Professional

Starts at

$100/month per seat

Popular features

  • Everything in Starter
  • Help desk workspace
  • Knowledge base
  • Customer success workspace
  • Breeze customer agent

Enterprise

Starts at

$150/month per seat

Popular features

  • Everything in Professional
  • Playbooks
  • Advanced SLAs & routing
  • Single sign-on
  • Multiple knowledge bases
Get a demo of premium editions Get started with free tools

For more detailed information on product packaging and the limits that apply, please see our pricing page.
Price shown in USD and subject to applicable tax.

It’s already easy to use. But we’re still here for you.

We’re here to help your whole team stay ahead of the curve as you grow.

Have a question for our sales team? Give us a call and we'll walk you through it.
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Service Hub customers experience:

See How Customers Use Service Hub to Grow Better

HubSpot Video

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Youth on Course Scales Support and Improves Satisfaction with Customer Agent

The Challenge
Youth on Course had to scale their support options quickly — with an increase of 75% more tickets, it was nearly impossible for the team to provide support and a good customer experience efficiently. 

The Solution
With Service Hub’s customer agent — an AI-powered assistant that instantly answers common questions from members, donors, and course partners 24/7 — response times improved by 16%, and customer satisfaction scores increased by 7%.

“We had more volume than ever, but we were faster, and our members were happier.” - John Mothershead, Director of Member Success, Youth on Course

Read the full case study

Santa Cruz

Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness

The Challenge
Santa Cruz Bicycles is known for putting the customer first, but accelerated growth challenged the company’s customer focus. 

The Solution
Service Hub enabled a more organized support system, resulting in fast customer response times and streamlined efficiency, without sacrificing quality service. 

“The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.” - Christie Pearson, CRM Administrator, Santa Cruz Bicycles

Read the full case study

Stella

Stella Builds Stronger Customer Relationships Using Service Hub

The Challenge
As Stella expanded, its founders realized they had outgrown their software setup.

The Solution
Service Hub’s help desk software allows Stella’s team to prioritize tasks and organize every customer inquiry in a single, universally accessible dashboard, ensuring nothing slips through the cracks.

“Our customer service reps can see all the information about the customer … We've been able to build stronger relationships with our customers,” - Aarne Töllinen, CCO and CMO, Stella

Read the full case study

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HungryHungry logo

HungryHungry Cuts Customer Onboarding Time in Half With Apps From HubSpot's App Marketplace

The Challenge
HungryHungry customers were struggling to activate, and the onboarding process took too long. The business needed to engage customers earlier and improve speed to value for new customers.

The Solution
Since HungryHungry implemented customer service apps from HubSpot's App Marketplace, their average customer completes onboarding twice as fast and nearly all customers are ‌onboarded successfully, getting rid of early churn.

“Anywhere you can simplify, you should. HubSpot brings together every customer interaction, from sales and marketing to onboarding and customer care. Having that single view, all in one place really helps.” -  Scott Fox, Head of Operations, HungryHungry

Read the full case study

Swapfiets logo

Swapfiets Uses Service Hub to Drastically Shorten Ticket Response Time 

The Challenge
The global Swapfiets team struggled to manage their large-scale support team that handled more than 40,000 tickets per month. They didn’t have a single source of truth for data and some tickets stayed unaddressed for months.

The Solution
With HubSpot, Swapfiets ​​optimized the customer service experience. They began resolving more tickets faster to build member trust and proactively handling customer issues to improve customer retention and satisfaction.

“Service Hub is helping to provide our staff with the right tools to be more proactive and efficient so that our members can enjoy worry-free biking.” - Marc De Vries, CEO, Swapfiets

Read the full case study

G2 Badge: Leader, Mid-Market, Summer 2023
G2 Badge: Momentum Leader, Summer 2023
G2 Badge: Leader, Small Business, Summer 2023
G2 Badge: Leader, Europe, Summer 2023
G2 Badge: Leader, Enterprise, Summer 2023
G2 Badge: Leader, ANZ, Summer 2023
Best_Usability-MidMarket-Fall_2020
Best_Relationship-Enterprise-Fall_2020
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Voted #1 in 318 Categories

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Start growing your business through happier, more successful customers.

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Frequently Asked Questions

Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers; collect, organize, and respond to customer support requests; and ensure the growth and satisfaction of your customers.

While most customer service software solutions solve for a specific use case, Service Hub is unique in that it's part of the HubSpot customer platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.

Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.

Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup.

Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.

While Service Hub stands out for the power and ease of use of its support and help desk features, it's also popular for the way it helps you manage customer success. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey.

Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, Content Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.

Last but not least, you can easily sync Service Hub with more than 1,700 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace.

Service Hub, Marketing Hub, Sales Hub, Content Hub, and Operations Hub are each part of HubSpot’s customer platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit to closed deal to loyal customer.

Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey.

And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in. With our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.

Calculate the ROI you could see with Service Hub based on your industry, region, and current sales metrics using our ROI calculator. The calculator harnesses data from over 248,000 HubSpot customers globally. Enhance your analysis by coupling this with our TCO calculator to understand your total cost of owning HubSpot and get a more precise view of your potential ROI.

Powerful alone, even better together.

Each product in HubSpot’s platform is connected to the same underlying CRM database. Although our products are powerful on their own, the real magic happens when you use them together.

  • Marketing Hub

    AI-powered marketing software that helps you generate leads and automate marketing.

    Learn about Marketing Hub

  • Sales Hub

    Easy-to-adopt sales software that leverages AI to build pipelines and close deals.

    Learn about Sales Hub

  • Content Hub

    All-in-one, AI-powered content marketing software that helps marketers create and manage content.

    Learn about Content Hub

  • Operations Hub

    Operations software that leverages AI to help you activate and manage your data.

    Learn about Operations Hub

  • Commerce Hub

    B2B commerce software designed to help you collect payments and automate billing.

    Learn about Commerce Hub

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