Women in Customer Success

We’re still riding the high from Berlin Live by Women in CS! From laughs and hugs to vulnerable stories, the energy was electric. Huge love to everyone who showed up, spoke up, and lit up the space with their brilliance. 💚 Just look at this lovely feedback we got from one of the attendees: “A vulnerable and honest conversation that resonated deeply and reminded me that we are all learning every day, and we never need to have it 'figured out' to keep taking action and making progress. Thank you for facilitating such a lovely discussion and evening of connection.” Shoutout to our brilliant speakers Sally Stoewe, Cara Benecke and Pia Schümann-Hoppe, for keeping it real and spilling out all their secrets in this exclusive conversation! And of course, a massive thanks to Marija Skobe-Pilley for steering the convo like a boss. On to the next city? Stay tuned... 👀

👉 You've excelled as an individual contributor.  👉 You've proven your expertise.  👉 You’ve finally landed that leadership role you were dreaming about. But now you're facing your greatest professional challenge yet: leading others. You’ve realized that the skills that got you here aren't the ones that will make you successful in this next step in your career. Being a people-leader is a whole new playground. So now, you’re feeling stuck in your new leadership role! Uncertain how to transition from star performer to effective leader. Is this YOU? We can help! Introducing…  ✨ Thriving as a First-Time People Leader ✨ A brand new signature course from Marija Skobe-Pilley & Laura Kightlinger, where you’ll learn how to effectively lead your team and develop them into a high-performing powerhouse! 🙌 Join the waitlist NOW: https://lnkd.in/gDBYpctm *** Registrations open on 22nd of April *** Course starts on 6th of May

We're thrilled to announce 📣📣📣 Women in Customer Success is an official partner of the inaugural The Customer Growth Awards, the world’s only awards ceremony celebrating revenue teams who drive customer value and turn it into business growth. Our mission has always been clear: amplify the voices of women in Customer Success! 💚 That’s why we’re so proud to support this powerful shift in our industry, where CS and AM teams are leading the charge in customer-led growth. We’re here to celebrate the brilliance, innovation, and leadership transforming how we grow with our customers. And we’re so here for this new era. 🎉 Excited to support this wonderful initiative from our friends at Hook!

We’re serving up another unfiltered WiCS Hot Take today. 🔥 Elodie O'Rourke, Global Customer Success Director at Financial Times, is here to shake things up. And she’s bringing the heat. 🔥 What is your most strongly held professional belief? Give us your one HOT TAKE! “I believe CS should be a strategic function that directly contributes to revenue, customer retention, and product evolution. The ultimate goal is to empower customers with tangible outcomes that drive real business impact while continuously evolving the CS discipline to be more data-driven, commercially astute, and AI-powered.” 💡 If you could go back in time, what advice would you give yourself? “To be more confident in my abilities and to keep working on my communication skills while staying true to myself.” ✨ If you were CEO for a day, which 'untouchable' Customer Success practice would you immediately demolish, and what approach would you build in its place? “I’d demolish traditional QBRs: they’re often generic and time-based rather than value-driven. Instead, I’d replace them with empathetic, needs-based touchpoints tailored to service tiers and customer priorities. By focusing on customer signals and business objectives rather than a rigid schedule, we’d create more meaningful, timely, and impactful engagements that truly drive value.” Too bold or not bold enough? Share your take in the comments! _____________ Have a hot take to share? 👉 DM us! #womenincustomersuccess #WiCSHotTakes #customersuccess

Hello Berlin!🇩🇪 We’re about to go live with WiCS podcast featuring Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe, moderated by Marija Skobe-Pilley. Keep your eyes peeled to our page - another WiCS Live episode drops soon. Stay tuned! 👀

Less than 2 days to go until ARRtist Circus, the biggest European Festival for revenue teams. Join our Founder, Marija Skobe-Pilley, for a hands-on workshop on building & leading highly efficient CS teams (that drive revenue). 🔥 Who’s coming? Drop a  👋in the comments if you’ll be there! #ARRtistcircus

Looking for secrets to transform Customer Success into a powerful revenue driver? 🚀 WiCS PowerUp Masterclass episode 1 just dropped. 🔥 And it’s one you don’t want to miss. Tune in to discover: ↪ How to speak the C-Suite's language  ↪ How to leverage KPIs like GRR & NRR  ↪ Actionable tips that’ll help you turn your team into a growth engine Catch the full conversation and learn how to drive impactful change in your organization today! 👇 Apple: https://lnkd.in/dnN3iCkM Spotify: https://lnkd.in/deUYCyRP YouTube: https://lnkd.in/dHSpt2Aw _____ WiCS PowerUp Masterclasses are brought to you by Gainsight & Women in Customer Success.

Big news! 📣 We're thrilled to partner with our friends at Gainsight for Season 2 of exclusive PowerUp Masterclasses & WiCS Podcast Live events. 🎉 Hosted by the incredible Marija Skobe-Pilley, Season 2 is kicking off strong! We just wrapped an insightful session with Marilee Bear, Gainsight’s Chief Revenue Officer, where we broke down how CS can fuel revenue growth. 🔥 Full masterclass drops tomorrow! Stay tuned. 👀

What’s the secret to staying at the top of your game? Daphne Costa Lopes shares hers. And it starts with a small but powerful shift. Protect your mornings like your success depends on it. Because it does. 💪 That means: 🚫 No Slack. 🚫 No emails. 🚫 No distractions. Instead, tackle the hardest, most valuable task first, before the world starts pulling you in a million directions. How do you start your mornings? What’s one habit that fuels your success? ________________ For more tips and inspiration from Daphne, watch the full interview!  👀 https://lnkd.in/dRXwZyGA 👀

WiCS Hot Takes incoming... Warning: This may cause extreme motivation. 😉 Today’s Hot Take comes from Christine Boermeester, Senior Director of Customer Success at Deltek. She's dropping straight 🔥 on career growth, confidence, and breaking outdated CS practices. 💬 What is your most strongly held professional belief? Give us your one HOT TAKE! “Proactively nurturing customer relationships, serving as their advocates, and making business easy drives value for customers and fuels company growth and revenue.” 💡 If you could go back in time, what advice would you give yourself? “Progress > perfection. I held myself back, waiting to feel 100% confident. I should’ve promoted myself more because no one automatically knows what I’m achieving.” ⚡ If you were CEO for a day, which 'untouchable' Customer Success practice would you immediately demolish, and what approach would you build in its place? “I’d scrap measuring CSM performance only on retention—it’s a lagging indicator with too many outside factors. Instead, I’d focus on leading metrics like customer value, adoption, strategic engagement, advocacy and customer health score.” Have a hot take to share? 👉 DM us! And tag a Customer Success professional who needs to see this. 🙌 #womenincustomersuccess #WiCSHotTakes #customersuccess