Women in Customer Success™️

We’re still riding the high from Berlin Live by Women in CS! From laughs and hugs to vulnerable stories, the energy was electric. Huge love to everyone who showed up, spoke up, and lit up the space with their brilliance. 💚 Just look at this lovely feedback we got from one of the attendees: “A vulnerable and honest conversation that resonated deeply and reminded me that we are all learning every day, and we never need to have it 'figured out' to keep taking action and making progress. Thank you for facilitating such a lovely discussion and evening of connection.” Shoutout to our brilliant speakers Sally Stoewe, Cara Benecke and Pia Schümann-Hoppe, for keeping it real and spilling out all their secrets in this exclusive conversation! And of course, a massive thanks to Marija Skobe-Pilley for steering the convo like a boss. On to the next city? Stay tuned... 👀

Incoming: another WiCS Hot Take fresh off the press. Federica Diletta Peloso, Head of Customer Success at Fuse Universal, is here to discuss the power of genuine listening, letting go of fear-driven habits, and rethinking how we interact with customers. We asked... and she delivered! 🔥 What is your most strongly held professional belief? Give us your one HOT TAKE! "Active listening is the most important skill in Customer Success, more than commercial acumen or being process-driven. When you truly listen, everything else unlocks. It’s not just about customers, it’s about your team, your leadership, your company. Master this, and you’ll drive impact at every level." 💡 If you could go back in time, what advice would you give yourself? "Stop speaking out of anxiety or the fear of not being liked. Pause. Reflect. Respond with intention. Confidence comes from thoughtful action, not reactive words." ⚡ If you were CEO for a day, which 'untouchable' Customer Success practice would you immediately demolish, and what approach would you build in its place? "I’d get rid of QBRs, SBRs, and all the rigid, performative check-ins. I’d build a new rhythm: Business Objectives Reviews, 'Trumpets' to celebrate wins, and Customer Discovery Sessions that focus on what’s next. Real value, real alignment." What about you? Are you feeling seen? Challenged? Fired up? Share your thoughts in the comments. And tag a CS pro who needs to hear this. 😉 #womenincustomersuccess #WiCSHotTakes #customersuccess _____________ Have a hot take to share? 👉 DM us!

Leadership is hard. And when you’re stepping into it for the first time, it can feel overwhelming. It’s a huge shift to go from: 🔹 Owning your work → to helping others succeed 🔹 Crushing your to-do list *your* way → to getting things done through others 🔹 Executing a vision → setting the strategy and bringing people along with you 🔹 Being a teammate → managing a team and their performance If any of that hits close to home, Women in Customer Success™️ signature mastermind - Thriving As a First-Time People Leader - is for YOU! 🫵 It’ll help you navigate the transition smoothly, confidently grow into leadership, and thrive. Marija Skobe-Pilley & Laura Kightlinger will give you the tools to effectively lead your team and develop them into a high-performing powerhouse! 🙌 Want to have priority access to registration? Join the waitlist NOW: https://lnkd.in/gDBYpctm *** Registrations open on 22nd of April *** Course starts on 6th of May

Calling all Customer Success pros in Singapore.  Come grab a coffee with us! ☕ Join our founder Marija Skobe-Pilley for a morning of connection, inspiration, and artisan latte at one of Singapore's most celebrated cafés, owned by CS visionary JD L.. 🗓️ Friday 25th April @ 9 am 📍 Spring Coffee What to expect? - Friendly atmosphere - CS professionals - Connections and conversations - Great coffee Come for a pistachio latte, and stay for the community! PS. Only a couple of spots left, so grab yours before it fills up! 👉 https://lu.ma/4ste2jby 👈

These days, AI is everywhere! But how can CS teams actually use it to drive impact? Enter our second WiCS PowerUp Masterclass hosted by Gainsight and Women in Customer Success™️, where we’ll:  ↳ Tackle AI’s biggest myths  ↳ Explore practical use cases on how leading CS teams are already leveraging AI ↳ Discuss how to use AI to mitigate risk, personalise at scale, and drive revenue growth Speakers: Eduardo A., VP of Customer Success at Sendcloud Kate Neal, Senior Director of Customer Success at Gainsight Our Founder, Marija Skobe-Pilley Save your spot now 👉 https://lnkd.in/gsH4P8mu

Hotter than your Saturday morning coffee. ☕ It's time for a fresh WiCS Hot Take from Francesca Barnes, Customer Success Manager at BigID. She's dropping wisdom on customer-centricity, credibility, and redefining CS x Sales alignment. 🔥 What is your most strongly held professional belief? Give us your one HOT TAKE! “A customer-centric mindset is critical. Your long-term sustainable success is directly correlated to the success of your customers.” 💡 If you could go back in time, what advice would you give yourself? “Maintaining strong relationships with customers through authenticity is important, but take the time to understand your product and industry. This will help you with valuable proactive reachouts and thought leadership, giving you credibility while building and maintaining trust.” ⚡ If you were CEO for a day, which 'untouchable' Customer Success practice would you immediately demolish, and what approach would you build in its place? “The industry today is shifting towards aligning CSMs with sales to show their value to the business. Even though upsells are important, I believe CSMs should be focused on growing the account with the customer as they scale. I would have the sales teams own upsell opportunities and renewals while CSMs focus on the strategic narrative moving the customer forward through thought leadership.” Tag a CS pro who needs to see this. 🙌 And tell us, what would you add? #womenincustomersuccess #WiCSHotTakes #customersuccess _____________ Have a hot take to share? 👉 DM us!

Still feeling all the feels from our Women in Customer Success Berlin Live event! 💚 This evening was special. A room full of brilliant women in tech, sharing real stories, asking thoughtful questions, and showing up for one another in the most authentic way. To our amazing guests Cara Benecke, Sally Stoewe, and Pia Schümann-Hoppe, thank you for sharing your expertise with us. Your honesty, vulnerability, and leadership made this night so powerful. To everyone who came out, connected, laughed, and stayed way past closing time, thank you for being part of this. It meant more than you know. And a big shoutout to our sponsors Gainsight and Braze for making this evening possible. 🔥 The live episode will drop soon. Make sure you’re subscribed to our podcast & YouTube so you don’t miss it. 🔥 Until then, here’s a little glimpse into the vibe. Berlin, you were magic. 💫 #WomeninCS #customersuccess #BerlinLive #WiCS #podcast Marija Skobe-Pilley

👉 You've excelled as an individual contributor.  👉 You've proven your expertise.  👉 You’ve finally landed that leadership role you were dreaming about. But now you're facing your greatest professional challenge yet: leading others. You’ve realized that the skills that got you here aren't the ones that will make you successful in this next step in your career. Being a people-leader is a whole new playground. So now, you’re feeling stuck in your new leadership role! Uncertain how to transition from star performer to effective leader. Is this YOU? We can help! Introducing…  ✨ Thriving as a First-Time People Leader ✨ A brand new signature course from Marija Skobe-Pilley & Laura Kightlinger, where you’ll learn how to effectively lead your team and develop them into a high-performing powerhouse! 🙌 Join the waitlist NOW: https://lnkd.in/gDBYpctm *** Registrations open on 22nd of April *** Course starts on 6th of May

We're thrilled to announce 📣📣📣 Women in Customer Success is an official partner of the inaugural The Customer Growth Awards, the world’s only awards ceremony celebrating revenue teams who drive customer value and turn it into business growth. Our mission has always been clear: amplify the voices of women in Customer Success! 💚 That’s why we’re so proud to support this powerful shift in our industry, where CS and AM teams are leading the charge in customer-led growth. We’re here to celebrate the brilliance, innovation, and leadership transforming how we grow with our customers. And we’re so here for this new era. 🎉 Excited to support this wonderful initiative from our friends at Hook!

We’re serving up another unfiltered WiCS Hot Take today. 🔥 Elodie O'Rourke, Global Customer Success Director at Financial Times, is here to shake things up. And she’s bringing the heat. 🔥 What is your most strongly held professional belief? Give us your one HOT TAKE! “I believe CS should be a strategic function that directly contributes to revenue, customer retention, and product evolution. The ultimate goal is to empower customers with tangible outcomes that drive real business impact while continuously evolving the CS discipline to be more data-driven, commercially astute, and AI-powered.” 💡 If you could go back in time, what advice would you give yourself? “To be more confident in my abilities and to keep working on my communication skills while staying true to myself.” ✨ If you were CEO for a day, which 'untouchable' Customer Success practice would you immediately demolish, and what approach would you build in its place? “I’d demolish traditional QBRs: they’re often generic and time-based rather than value-driven. Instead, I’d replace them with empathetic, needs-based touchpoints tailored to service tiers and customer priorities. By focusing on customer signals and business objectives rather than a rigid schedule, we’d create more meaningful, timely, and impactful engagements that truly drive value.” Too bold or not bold enough? Share your take in the comments! _____________ Have a hot take to share? 👉 DM us! #womenincustomersuccess #WiCSHotTakes #customersuccess