Customer Success Network

🚀 Customer Success Bootcamp Recap- Helsinki 📍 The Bootcamp offered a deep dive into Customer Success, its role in the Go-To-Market (GTM) funnel, and how it differs from Customer Support and Account Management,participants explored: 🔹 The core responsibilities of Customer Success Managers (CSMs) 🔹The distinction between CSMs, Support, and Account Managers 🔹Key metrics and KPIs used to measure success in the role 🔹Practical insights on how to excel as a CSM 💡 The Bootcamp stood out as one of the most practical and hands-on events, thanks to the incredible coaches Vanessa M., Nils, Lucia, and Pia, who generously shared real-life experiences and actionable tips Thanks to Our cafe leads - Maria Rödberg, Aaron Christopher Medina, and Houssam El Majidi hosted the session. Special thanks to Herizon, for hosting us and inviting people from your community. 🔥 Future plans include potential Bootcamps for Sales Manager and Customer Support beginners, with mentors like Tim and Steve Morrell ready to guide. 📅 Next up: CV Clinic for Customer Success – a speed dating-style event connecting CS professionals with recruiters for personalized feedback. Co-hosted with Herizon, Helsinki HR Community, and Ludmila's Talent Acquisition Cafe, this is inspired by discussions from the last Customer Success Network call.  Thanks to the Customer Success Network team and its members- Shalini Arya, Ezra Zimbler Colin Burke Rumana Shaikh Prajakta Kale #csncafe #customersuccessnetwork #networking #customersuccess

Lyon Cafe Alert 📍 Managing a client portfolio effectively is an art 🎭! What strategies should you adopt to segment, prioritize, and optimize your account management? How can you maximize the impact of your work while ensuring an exceptional customer experience? Join us for an interactive peer discussion at the Customer Success Network Café ☕! This event is the perfect opportunity to connect, share experiences, and walk away with actionable tips to apply in your daily work. 🔹 Topic: Managing Your Customer Portfolio: Strategies for Success 🔹 Date: Thursday, 27 March 🔹 Time: 18:30 - 20:00 🔹 Location: Le Wagon à Lyon 1  Ticket Link 🎟️ https://lnkd.in/gWa98KQK Our Cafe lead- Hoda RIBAGNAC Rosemay Julien 🌍 Carine VERMOREL will host this fantastic session. Don’t forget to register for the free event and help us uplift the Customer Success community in Lyon😍 Thanks to the Customer Success Network team and the team supporting from the backend- Shalini Arya Ezra Zimbler #csncafe #customersuccessnetwork #networking #customersuccess #Lyon

📢 Madrid Cafe Alert 📍 🌟 Customer Success is a growing mindset that our companies are starting now to embrace in Spain. In this ever-changing world, it is important to create the right ecosystem to generate CS knowledge and share it across the entire community. Customer Success Network is happy to host, together with GenCS,  a networking session for all Customer Success lovers in the center of Madrid. We will be getting together at BICAI (Pl. de Carlos Trías Bertrán - ModaShopping, Madrid). to learn from our colleagues and share our experiences in an informal and fun way. The event starts at 6pm. The first 25 members to arrive will be enjoying a FREE DRINK thanks to the GenCS team. 🍺 🔹 Topic: Networking 🔹 Date: Wednesday 26 March 🔹 Time: 18:)0 - 20:00 🔹 Location: BICAI, 28020   🎟️ Ticket Link ->https://lnkd.in/eTrppKGQ? Our Cafe lead- Rafael Escaño Marín will host this amazing session. Don’t forget to register for the free event and help us uplift the Customer Success community in Spain 😍 Thanks to the Customer Success Network team and the team supporting from the backend-  Shalini Arya Ezra Zimbler Colin Burke #csncafe #customersuccessnetwork #networking #customersuccess  #Madrid

French Riviera Cafe Alert 📍 Customer Success Network is excited to host it's first Customer Success Network Café on the French Riviera for 2025! 🌟. If you're in or around the French Riviera and want to connect with others who are passionate about trends tech and perspective for Customer Success in  2025 then join us on March 13 for a dynamic session  🗣 🔹 Topic: Trends and Perspectives for Customer Success in 2025 🔹 Date: Thursday, 13 March 🔹 Time: 18:30 - 20:00 🔹 Location: Moxy Hotel, Sophia Antipolis - France A big thank you to Moxy Hotels for hosting us! Entry is free but seats are limited so do register here -> 🎟 https://lnkd.in/duCH9vRs Our Cafe lead- Sebastien Brun will be hosting this amazing session. Don’t forget to register for the free event and help us uplift the Customer Success community in France 😍 Thanks to the Customer Success Network team and  to the team supporting from the backend-  Shalini Arya Ezra Zimbler Colin Burke   Marie OLIVIER Julia Brossier, Cécile Lavigne, Claire Anastasie, Olivier Ferrand, Luigi Gentile, Olivia Bret, Thierry Baldantoni, Loïc MUGUET, Paula Beltran Angarita, Sandra Tinel, Dora Dalli, Céline Crevoisier, Matthéo Vasseur, Rym Ayed #csncafe  #CSNFrance #customersuccessnetwork #networking #customersuccess  #SophiaAntipolis #FrenchRiviera

🔥 How should Customer Success evolve in 2025? 🔥 With B2B SaaS shifting rapidly, the role of Customer Success is under the microscope. Is CS still a critical function, or does it need a radical rethink? On the latest episode of Churn It Down, we sat down with Dave J., a SaaS veteran and thought leader, to explore the future of CS, AI’s impact, and what CS leaders must prioritize moving forward. 💡 Key takeaways from this episode: ✅ CS teams must deliver measurable business impact—activities alone won’t cut it. ✅ AI will transform CS workflows only if data quality is there. ✅ B2B business models are evolving, but one thing remains unchanged—customer value is at the core of every successful company. ✅ CS must move beyond its current role—it’s time to think about strategic capabilities, not just departments. This is a must-listen episode for anyone navigating CS in today’s SaaS landscape. Catch the full episode in the comments! 🎧👇 #CustomerSuccess #B2BSaaS #AI #Leadership #Podcast #CustomerGrowth

We're starting a new series of CSN newsletter teasers on Linkedin 😍 Here's a glimpse of January's 2025 highlight 📢 🔹 We’re thrilled to kick off 2025 with exciting updates about our Cafes, Podcast, and TheCustomerConference London—all aimed at empowering and connecting our amazing community. 🔹This year, we’re building even more value for our community with two key initiatives: 1️⃣ Revamped Community Platform – A new online space to connect, share resources, and stay informed about key events. 2️⃣ The Customer Conference Dublin – Our annual CS event returns, better than ever! 🔹Podcast- Churn Fighters: Listen & Learn 🤖 CS 5.0: The Era of AI Is Here 🤖 2025 will be the year AI shifts from a nice-to-have to a powerful driver of efficiency and impact in Customer Success hosted by Ricky Patel https://lnkd.in/gjgK7AV2 🔹TCC- Europe 2025 We have wrapped up THE CUSTOMER CONFERENCE - EUROPE 2025 on 30 January 2025 with hundreds of CS innovation experts from 16 countries across EMEA and the USA gathered for an unforgettable event! 🔹Volunteer Spotlight- This month, we’d like to highlight Shalini Arya, who has been instrumental in strengthening our digital footprint. We're so grateful for her working on strategies and building the social community to grow stronger day by day! If you want to receive the monthly newsletter in your inbox, email us at community@customersuccess.network #csn #csnNewsletter #community #CustomerSuccess #ShaliniArya_

Munich Cafe Alert 📍 Customer Success Network 𝙞𝙨 𝙚𝙭𝙘𝙞𝙩𝙚𝙙 𝙩𝙤 𝙖𝙣𝙣𝙤𝙪𝙣𝙘𝙚 𝙩𝙝𝙚 𝙎𝙚𝙘𝙤𝙣𝙙 𝘾𝙎𝙉 𝘾𝙖𝙛𝙚 𝙈𝙚𝙚𝙩𝙪𝙥 𝙞𝙣 𝙈𝙪𝙣𝙞𝙘𝙝 𝙤𝙣 𝙁𝙚𝙗𝙧𝙪𝙖𝙧𝙮 13th Feb 2025 at Tanso If you're in or around Munich and want to connect with others who are equally passionate about Customer Success, tech, and AI, then do join us! Our cafe leads - Ashwin Richard and Alexander Schober on the topic- 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗚𝗧𝗠 𝗮𝗻𝗱 𝗖𝗦 (Speaker / Panel announcement coming soon!) 📍Tanso Office 📅Thu 13 Feb 2025,  18:30 - 21:30 Entry is free but seats are limited so do register here -> https://lnkd.in/gWfcGCyn So grateful to Franziska Appelmann for leading & Tanso for hosting us at their beautiful offices and sponsoring the food and drinks! Gear up folks from the CS community within Munich’s ecosystem to elevate your Customer Success strategy to the next level! 💪 Thanks to the Customer Success Network team and the team supporting from the backend-  Shalini Arya Ezra Zimbler Colin Burke #csncafe  #CSNMunich  #customersuccessnetwork #networking #customersuccess 

The Customer Success Network community continues to thrive 💥 Let’s keep the conversation flowing - thanks Ed Sowden for your continued dedication to your peers 🙏🙏🙏

🚨 In Case You Missed It! 🚨 The next era of Customer Success is here: CS 5.0 – The Era of AI 🤖✨ If you haven’t tuned into our latest episode of Churn it Down, now’s the time! We sat down with Dave Blake, founder of ClientSuccess and the brilliant mind behind the CS 5.0 framework, to discuss how AI is transforming the CS industry. Here’s what you’ll learn: 🔹 How Customer Success has evolved and why CS 5.0 is the next critical step 🔹 How to leverage AI to enhance human strengths like EQ and IQ for greater impact 🔹 Why CS leaders must step up as strategic business leaders in today’s fast-changing market 2025 is all about embracing AI to work smarter, not harder—and this episode is your roadmap. 🎧 Don’t miss out—link in the comments below! #CustomerSuccess #CS50 #AIinCS #Leadership #CustomerSuccessNetwork #ChurnItDown

Only 10 days left! 🔉 We can’t wait to reveal an exciting new track at The Customer Conference EUROPE 2025, focused on Professional Services & Customer Support! 📢 PANEL DISCUSSION: "Beyond Automation: The Next Frontier of AI in Customer Experience" moderated by Neelu Shaikh, Founder & CEO at HumanFirstAICX 🧑💻 SESSION: "The Realities of Proactive Enablement: Honest Insights, Hard Truths, and Practical Tips" by Mollie Luckhurst, Global Director of CS Programs at Staffbase 🧑💻SESSION: "How AI is transforming the Customer Support role" by Declan I. VP of Customer Support at Intercom 🧑💻SESSION: "How Support and Escalation Work Together to Benefit the Customer" by Dani Schuchman, Group Manager, Escalation Management & James Woolman, Group Manager of EMEA Support at Atlassian 📢PANEL DISCUSSION: "How to Sell the Value of Professional Services to Every Stakeholder - From Your Customers to Your Board" moderated by Morika Georgieva, Global Director, Customer Success at Permutive 🧑💻SESSION: "Innovating Professional Services Offerings to Drive Customer Success" by Phil Davitt, SVP Global Professional Services at Eptura 🧑💻SESSION: "Professional Services in the AI Age" by Greg Liggett, Head of Professional Services, EMEA at Asana We’re inviting experts, thought leaders, and innovators in Professional Services and Customer Support to join the conversation. Don’t miss your chance to share your insights, learn from peers, and make connections that elevate your strategies. Register TODAY! Don't forget to use access code: TCCNEWTRACK to get a special discount for Professional Services, CX & Customer Support experts! #TCC #networking #CSM