Linistry

How MediaMarktSaturn turned long queues into a competitive advantage? Long wait times are impacting retailers at peak hours. MediaMarktSaturn, one of Europe’s largest consumer electronics retailers, turned the challenge into an opportunity. How did they turn the tables? With Linistry Retail Orchestration, they: ✅ Cut waiting times with digital queuing & appointment booking ✅ Boosted efficiency by optimizing staff allocation ✅ Enhanced customer experience - shoppers can browse while waiting They made shopping fun again, resulting in happier customers, smoother operations, and smarter service delivery. 🔗 Learn more about the details of their transformation: https://lnkd.in/d2SHXnvM #RetailInnovation #CaseStudy #CustomerExperience #DigitalTransformation #RetailTech

What do banks need to do to make their customers feel that banking services are personal? This is exactly what the Boston Consulting Group (BCG) Personalization Framework helps banks understand. It provides a roadmap for deeply personalized customer journeys—especially in branches. In our latest blog, we summarize how branch networks can use the BCG framework to better personalize customer experiences. Read our practical tips below to learn #howto: ✅ Empower customers through education, inspiration, and engagement. ✅ Use data to tailor interactions and meet real needs. ✅ Transform branches into experience centers. ✅ Deliver seamless, personalized services. New blog: https://lnkd.in/d-H_SsfW #Banking #CustomerExperience #Personalization #BCGFramework

Digital banking has made transactions easier - but at what cost? The lack of personal connection is driving customers to engage with multiple banks, seek new providers, and explore digital alternatives says Accenture's Banking Consumer Study. 📌 73% of customers now engage with more than one bank. 📌 58% purchased a financial service from a new provider in the past year. 📌 33% have a relationship with a digital bank. To stand out, banks must go beyond transactions and build true customer advocacy—where customers feel valued, understood, and willing to recommend their bank. 🔹 Banks with high advocacy scores grow revenue 1.7x faster (2.6x in North America). 🔹 Advocates hold 17% more products with their primary bank. The takeaway? Advocacy isn’t just about retention - it’s a growth driver. The banks that prioritize strong, trust-based relationships will be the ones that thrive. How is your bank building advocacy? Let’s discuss. Read Accenture's latest Banking Consumer Study 2025 findings here: https://lnkd.in/dx4_7QMG #Banking #CustomerAdvocacy #FinancialServices #CustomerExperience #Loyalty

Did you know? In the 1980s, hotels replaced doormen with automatic doors - only to realize doormen did much more than just open doors. The mistake was so apparent that a new term was coined: “the doorman fallacy.” Today, banks are making a similar misstep. Many have removed Welcome Advisors, expecting kiosk devices to fill the gap. The result? Frustrated customers, lost business opportunities, and declining service quality. Why Welcome Advisors matter in banking? A single Welcome Advisor can significantly improve customer experience, reduce churn, and even drive sales. With the right tools, they ensure a smooth, personalized, and valuable customer journey. ✅ First impressions that build trust ✅ Efficient customer flow management ✅ Personalized assistance and advisory ✅ Reduced wait times and walk-aways ✅ Immediate feedback collection for real-time improvements Should banks reconsider their approach? Absolutely. The demand for personalized service is higher than ever, and Welcome Advisors can be the key to bridging the gap between digital and in-person banking. 📖 Swipe through our carousel and read our blog to discover 8 best practices for Welcome Advisors and how they can transform your branch experience https://lnkd.in/dNZ_7fnR #CustomerExperience #BankingInnovation #Phygital #FinancialServices #BranchExperience

📢 Linistry Line-up: Meet the Team Behind the Tech! At Linistry, innovation isn’t just about great technology—it’s about the dedicated people who make it happen. That’s why we’re launching Linistry Line-up, a social series introducing the Queue-rious Minds behind our solutions. First in line: meet Tina Longera, Test & Support Team Leader! 3 questions, 3 answers—to bring our technology and team closer to you. Let's get to know Tina better and discover what motivates her on a daily basis. ➡️ What’s a simple way you’d describe your job to a child? ➡️ What was the first tech gadget that fascinated you? ➡️ If you had to pick one song to represent your life, what would it be? And, what are YOUR answers to these questions? Share your thoughts in the comments! ⬇️ #MeetTheTeam #LinistryTeam #DailyMotivation #LifeInTechnology #WomanInTechnology

“That's one small step for a man, one giant leap for mankind” – we all know this famous quote from Neil Armstrong, which taught us the relevance of every step on July 20, 1969. 💡 Did you also know that something as small as eliminating paper tickets in banks can save thousands of trees and reduce carbon emissions? At Linistry, we believe in technology that makes a difference. By partnering with leading banks across Europe and beyond, we've helped them transition to digital queuing systems, eliminating millions of paper tickets while improving customer experience. If you calculate the amount of paper that would be printed annually by our customers’ queue ticket dispensers, it is roughly equivalent to five football field’s worth of paper every year! Each paper ticket may seem insignificant, but when millions are printed daily, the environmental cost is staggering. Together, small changes add up to a big difference. 🌱 What’s one small green change you’ve made recently? Let’s inspire each other! 👇 #Sustainability #GreenTech #DigitalTransformation #EveryStepMatters

When a top European bank faced inefficiencies in customer service interactions - limited flexibility, poor business added value and technical issues of their appointment booking solution - they knew it was time for a change. Linistry’s SaaS Appointment Booking Solution has passed their test, which offered the agility, customization, and reliability they needed. The Impact: ✅ Appointment bookings surged from 5% to 30% within all branch service interactions ✅ Streamlined operations, reducing branch congestion ✅ Planned meetings enabled better service & cross-selling ✅ Reliable system with enhanced customization 💡 Want to see how Linistry can help your bank optimize branch operations and elevate customer experience? Download our latest case study or connect with us to learn more https://lnkd.in/dzEVStrK #BankingInnovation #CustomerExperience #PhygitalBanking #Fintech #Linistry

Traditional Banks Are Becoming Tech Companies with Banking Licenses. Are You Ready? AI and digital innovation are reshaping the industry, and today’s customers - especially Gen Z - demand seamless, personalized, and omnichannel banking experiences. The challenge? Harmonizing digital and physical touchpoints to create a truly “phygital” banking journey. 📖Our latest e-book breaks down the key challenges and opportunities for banks looking to create a seamless, customer-centric experience. 📌 What you’ll learn: 🔹 The strengths and weaknesses of traditional banks vs. neobanks 🔹 How to empower, know, reach, and delight your customers 🔹 Essential tools for optimizing the customer journey—including cross-channel experiences, analytics, and AI-driven personalization 🔹 Why eliminating waiting and creating quality interactions drives higher engagement and revenue 📩 Download your free copy today: https://lnkd.in/dfidiXJh #BankingInnovation #CustomerExperience #DigitalTransformation #PhygitalBanking #FinancialServices

We’re proud to partner with Banca Transilvania and Geomant to transform appointment booking into a seamless, customer-first experience. Read more details on the project from our CEO Gyula Kövesdán, and how collaboration and continuous innovation drive our success. 🚀 It's been 4 years - and we look forward to achieving even more together! #CustomerExperience #BankingInnovation #TruePartnership

Four years ago, we joined forces with Banca Transilvania to transform appointment booking—fast, seamless, and customer-friendly. Looking back, we’re proud of what we built together! But this was more than just launching a system—it was about making life easier for customers, streamlining operations, and creating real impact. None of it would have been possible without the trust, collaboration, and shared vision between Banca Transilvania, Geomant and Linistry team. To our amazing partners—thank you for your trust and teamwork! Your passion for innovation and customer excellence keeps us inspired every day. And let’s be honest—no solution is ever perfect (though we like to think ours is close! ). We’re always looking to improve. Innovation is a journey, not a destination. Here’s to many more years of partnership, progress, and raising the bar even higher! 🚀 Watch our case study here: https://lnkd.in/dY4bNfKb #customerexperience #bancatransilvania #geomant #anniversary