euroconsumers

🚨Finally, action! Following the complaints we initiated in August 2024, the Irish DPC has officially launched an investigation into X's use of personal data for training generative AI models. Private messages, invitations, posts - OUR DATA - shouldn't be secretly fed into AI systems without clear, informed, and specific consent. Learn more about the case here 👉 https://lnkd.in/gHKPcBkY https://lnkd.in/edA68wJm

🔭 Shaping the Future, Together | Euroconsumers' Vision At Euroconsumers, we believe the future doesn’t just happen — it’s shaped by those bold enough to rethink the present. In a world where trust is being redefined, we stand at the intersection of advocacy and innovation, building a future where consumer empowerment and business responsibility go hand in hand. Our vision is clear: 💡 Champion the consumer interest not only through protection but through active co-creation with the markets. 🌍 Leverage data, AI, and digital platforms to amplify impact, speed, and relevance. 🤝 Foster collaborative ecosystems with public and private stakeholders that drive societal value. 📈 Unite purpose with performance, because real change must be sustainable — economically and socially. 🧠 Cultivate a mindset of curiosity, courage, and agility across our teams and partners. We're not only navigating transformation — we’re leading it, guided by a strong sense of responsibility, optimism, and a deep belief in the power of informed, empowered consumers. Let’s build a better market, a fairer society, and a more resilient future — together. #Euroconsumers #ConsumerEmpowerment #DigitalTransformation #AIForGood #PurposeDrivenLeadership #FutureReady #TrustEconomy #InnovationWithImpact

👋 Meet Cristina Lombardo, one of the driving forces behind EU-funded projects at Euroconsumers! 💪 As a Grants Officer, Cristina not only crafts proposals that promote research, innovation, and education, but also plays a key role in managing approved projects. ✨ Thank you, Cristina, for turning bold ideas into real world benefits for European consumers!

We’ve just wrapped up a dynamic two-day plenary in Warsaw on EPREL Services project – Tools and Support for Smarter Energy Label Use! 🇵🇱✨ 🗣️ Stay tuned! We’re about to release the results of a major survey across all project countries, gathering insights from consumers, policymakers, retailers, public buyers, manufacturers, and market watchdogs on how they use the EPREL database. 📊 Their feedback will shape the next steps to ensure EPREL reaches its full potential in promoting energy-efficient products for every need. 👏 Huge thanks to KAPE for the warm welcome! EPREL Services partners: Austrian Energy Agency, Altroconsumo, OCU, Testachats / Testaankoop, SEVEn, The Energy Efficiency Center, ADENE - Agência para a Energia; Guide Topten; Centre for Renewable Energy Sources and Saving (CRES); AGENCE DE L'ENVIRONNEMENT ET DE LA MAITRISE DE L'ENERGIE; The Polish National Energy Conservation Agency (KAPE); GS1 in Europe, Big2Great, Deco Proteste.   #EPRELServices #LIFEprogramme #LIFEproject   The project is funded by the European Union under LIFE program

🚨 Trade wars are not the solution, creating a resilient and competitive Europe is 👇 Testachats / Testaankoop, OCU, Altroconsumo, Deco Proteste, Proteste Brasil

📢Euroconsumers member Testachats / Testaankoop and 13 other organisations - including patient groups, pharmacists, mutualitiés (social security), general practitioners, families, and elderly advocates- are saying ⛔ NO to the EU’s plan to ditch paper medicine leaflets for digital-only versions. ❓ Why? QR codes can be a helpful addition, but they cannot be the only solution. While paper leaflets are not perfect, they remain essential for many patients. Digital-only leaflets could exclude vulnerable patients! Our survey shows that: 🔹 79% of people still want paper leaflets, even if a QR code is available! 🔹 69% think the font size on paper leaflets is too small. 🔹 29% throw away the leaflet during treatment because it's either difficult to reinsert or because they think they won’t need it anymore —which could become problematic if side effects occur. 💡 That's why QR codes should complement paper leaflets, not replace them! Read the Testachats/Testaankoop action 👉 https://lnkd.in/gk6zrvPc Read the results of our survey 👉https://lnkd.in/gxgFfCVc

🎉Thrilled to welcome Cristina Aroldi as our new Corporate Account Specialist in the Public Affairs & Media Relations team! With nearly a decade of experience in sustainability and a strong foundation in European Law and Communications, Cristina’s expertise will be a game-changer. Her insights will help us turn stakeholder engagement into impactful global B2B partnerships boosting consumer protection, driving market efficiency, and strengthening economic sustainability. Welcome aboard, Cristina! 🚀 😊

What a fantastic two days! 🚀 It was amazing to see how Global Anti-Scam Summit (GASS) has grown over the past four years to a true coalition of the willing, bringing together people from all backgrounds with one shared mission: fighting scams.  1️⃣ Scams threaten competitiveness: We’re losing billions, yet scams don’t get the attention they deserve. They should be treated as seriously as industrial policy, defence, or economic competitiveness.  2️⃣ We also need to treat scams as a national security threat! They uphold other criminal activities.  3️⃣ Victims must be at the centre—scam survivors face not just financial loss but also shame and emotional distress. They need real support, and it's on us to push for action. Being co-organisers of this conference was truly inspiring. We are jealous of the strong reimbursement system UK have in place 😜 Hope everyone left feeling motivated by the discussions. It’s a long road ahead, but knowing that the GASS community has our back makes the fight easier. And even fun... 😊 Global Anti-Scam Alliance (GASA)

🥁 And that’s a wrap! It was an incredible experience co-hosting the panel at the Global Anti-Scam Summit (GASS) that put scam victims' experiences at the heart of the conversation. A huge thank you to our panellists for sharing their insights and lived experiences! "The aftermath of my fraud experience has been victim blaming 101. That has traumatised me. I wished for peer support. I wished for others to understand. I wasn’t seen as a victim, I was seen as a stupid person and even a suspect." -Cecilie Fjellhøy, Co-Founder, LoveSaid "As a victim, when you realise someone had a fake life and identity, you feel lost and powerless. I went to the police and was laughed at for two years. In that time, 14 more people became victims. The common thread in these cases is emotional manipulation. Our organisation, ‘LoveSaid,’ is created by victims, for victims." - Anna Rowe, Founder and Manager at Catch The Catfish, Co-Founder of LoveSaid "When I first started working on fraud, everything academically and practically focused on what the victim did wrong. There is a huge disconnect between the lived experience of fraud, the police response, and public understanding. The level of victim blaming in the public sphere is atrocious. Language itself becomes a tool of abuse against victims." - Dr Elisabeth Carter, Associate Professor of Criminology, Kingston University "Across the UK and Wales, we work with 43 police forces to identify vulnerable victims and tailor support accordingly. We’ve helped 16,000 victims, escalating 833 cases for specialised intervention. Preventing repeat victimisation is crucial. Our efforts have saved an estimated £10.4 million." - Neil Postins, Service Delivery Manager, National Economic Crime Victim Care Unit, City of London Police "Fraud is just one step in a much longer journey, yet that’s where the focus often stays. This reinforces the false idea that individuals are solely responsible for keeping themselves safe ignoring the broader systemic issues. People need to know that when they report fraud, they have rights, entitlements, and support available." - Wayne Stevens, Victim Support, UK "It’s about framing - victim support isn’t a cost. It’s an investment in preventing re-victimization." - Matthew Niblett, Senior Policy Advisor, Which? "If you truly want to support victims, you have to focus on their experiences. There’s nothing more powerful than listening to lived experience." - Kole Gjikolaj, ChildNet Youth Advisory Board "Young people are largely absent from this conversation. 9% of respondents have been victims of scams, yet 26% felt they would be blamed for what happened." - Will Gardner OBE OBE, CEO, ChildNet "Getting crucial information back up the chain remains a challenge." - Giles Derrington, Senior Government Relations and Public Policy Manager, TikTok Moderator: Jekatyerina Maszlova, Euroconsumers Let’s keep pushing for change 💪 Global Anti-Scam Alliance (GASA)

🚨 We’re live at the Global Anti-Scam Summit (GASS) 2025! 🚨 We are thrilled to be here for the next two days, tackling fraud and protecting consumers worldwide! 🔎 Find us at Booth No. 7 📅 Join our workshop March 26 | 13:30-15:00 GMT 📍 Hosted by Euroconsumers & Which? #GASS2025LONDON #scam #fraud #cybersecurity #cybercrime #conference #UK #London