Customer Collective by Ashton Media

The Customer 360 Symposium Gala Dinner was a fantastic evening shared with our amazing delegates, speakers, and partners – full of great conversation, inspiration, and celebration. A huge thanks to our partner Rokt for helping make the night so memorable. The highlight of the night? Adventurer and author Tim Cope, who took us on a deeply personal and inspiring journey through his travels and the life lessons he’s learned along the way. His stories were a powerful reminder of the value of perseverance, curiosity, and stepping outside your comfort zone. An unforgettable experience with unforgettable people. #GoWhereTheLeadersAre #Customer360Sym

Last Thursday at the Customer 360 Symposium was one to remember. From wine tasting and golf to unleashing creativity at Paint & Sip, and picking up practical tips on focus and wellbeing in Melo Calarco’s high-performance workshop – it was the perfect chance for our guests to recharge and have a little fun along the way.   A huge thank you to everyone who joined in and brought such great energy. A perfect mix of relaxation and rejuvenation!   #GoWhereTheLeadersAre #Customer360Sym

The afternoon sessions at Customer 360 Symposium kept the momentum going!   First up, an all-star panel tackled the big question: how do we bridge the gap between customer experience and business performance? Moderated by Michael Dominish from McDonald's, the discussion featured insights from Natalie Sargeant (icare NSW), Vida Asrina Dhulst (Medibank), Matt Prowse (Bupa), and Tom Lobban (Tabcorp).   Then, Alexander Mahr from Coveo took the stage for a compelling partner keynote on GenAI, showing how leading brands are already using it to drive high-impact CX transformation.   Two sessions, tons of actionable insight. The future of CX is here!   #Customer360Sym #GoWhereTheLeadersAre

The partner breakout sessions at the Customer 360 Symposium yesterday delivered more innovative insights!   Brad Meehan from Strativity APAC showed how design and tech can work hand-in-hand to create personalised experiences.   Matt Morgan and Carly Pelham from lowercase advisory explored how AI-powered insights can close the gap between employees and customers.   Mark Vaughan from Mitre 10 (New Zealand) Limited, alongside Thematic, shared how they're using customer feedback to humanise hardware and drive action.   Stephen McNabb, formerly of Suncorp Group, supported by InMoment, unpacked the concept of 'CX Elasticity' – and how it can help guide the executive agenda.   Big thanks to our incredible partners and speakers for keeping the ideas flowing!   #Customer360Sym #GoWhereTheLeadersAre

CX insight was in full swing yesterday morning at the Customer 360 Symposium, with two standout sessions from Air New Zealand and Telstra.   Jeremy Todd from Air New Zealand explored what modern customer insights programmes really need to look like – and how they can help us better connect with customers while driving business performance.   Meanwhile Samantha Ezra from Telstra gave us a fresh perspective on ‘CX Fitness’ – showing how internal capability can make or break CX efforts at scale.   Incredible takeaways from both sessions!   #Customer360Sym #GoWhereTheLeadersAre

Another great keynote from the Customer 360 Symposium yesterday morning, taking an in-depth look at journey-led transformation with Jeremy Duffin and Melanie Scott from ASB Bank, thanks to Medallia. They shared how ASB Bank evolved from an NPS-based approach to a comprehensive customer journey framework - tracking over 100 stages across 19 products - to spot broken touchpoints and focus on strategic investments.   An incredible session - and there’s still plenty of insight to come today!   #Customer360Sym #GoWhereTheLeadersAre #ASBBank #Medallia

What a fantastic lineup of partner breakouts at the Customer 360 Symposium! The sessions were packed and every breakout room brought unique insight to the table. Thanks to all the brilliant speakers and partners for inspiring us! Brad Meehan from Strativity APAC showed how design and tech create truly personalised experiences. Matt Morgan & Carly Pelham from lowercase advisory unpacked how AI bridges the employee-customer gap. Mark Vaughan from Mitre 10 (New Zealand) Limited, with Thematic, shared how they’re turning customer voice into real action. Stefanie McNabb brought strategic depth with insights on “CX Elasticity” and executive impact. #Customer360Sym #GoWhereTheLeadersAre

And we're off! What an incredible opening Keynote with Gail Russell, Global Head of Customer Experience and Channels at HSBC (UK), as she revealed what it takes to deliver a world-class customer experience to over 40 million customers. The room was buzzing with energy and it was inspiring to see such an engaged crowd of delegates.   "Experience is the product, not a credit card. Journey design is critical to that." – a powerful reminder of how every touchpoint shapes the customer journey.   An amazing start with so much more to come!   #Customer360Sym #GoWhereTheLeadersAre #HSBC

Last night at the Customer 360 Symposium was sensational! The energy, conversation, and connections truly set the tone for an incredible event. We loved seeing so many passionate professionals come together, sparking ideas and building lasting relationships. Stay tuned as today unfolds with more opportunities to learn, connect, and be inspired! #Customer360Sym #GoWhereTheLeadersAre

The Customer 360 Symposium 2025 officially begins today! It’s going to be an incredible few days of learning, networking, transforming customer experiences and future-proofing leaders for growth. Get ready for inspiring keynotes, interactive workshops, and game-changing sessions from global and local experts. This event wouldn’t be possible without our incredible partners: Platinum Partners: Coveo, Concentrix, Medallia, TP Gold Partners: Amazon Web Services (AWS), Qualtrics, Forsta, InMoment, Rokt, LivePerson, Kantar, Codehouse, Thematic, Twilio, Strativity APAC, Kapiche, Ipsos, AKQA Event Partner: Material Stay tuned for all the exciting updates throughout the event! We’ll be sharing key insights, highlights, and behind-the-scenes moments you won’t want to miss. #Customer360Sym #GoWhereTheLeadersAre