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Dovetail

Dovetail

Software Development

Dovetail analyzes customer calls and user feedback, and makes it searchable. Sign up free.

About us

Dovetail is the only AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail uncovers insights fast—no matter the method. Join the ranks of Atlassian, Amazon, Spotify, Universal, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing. Founded by Benjamin Humphrey and Bradley Ayers, and driven by ambition, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Dovetail has 115+ employees across offices in Sydney and San Francisco.

Industry
Software Development
Company size
51-200 employees
Headquarters
Sydney
Type
Privately Held
Founded
2017
Specialties
design, user experience, development, software, saas, product design, product management, product, user research, research repository, product discovery, voice of customer, customer experience, experience management, cx, and ux

Products

Locations

Employees at Dovetail

Updates

  • With less than three weeks until Insight Out 2025, and a jam-packed agenda lined up, we’re excited to highlight even more amazing speakers at Dovetail’s annual global conference. Building trust through hands-on leadership, Deb Kawamoto, will share how collaboration and shared wins drive design and product success. Ryan Donahue will debate on a panel to determine who should own customer insights—CX, UX, Marketing, or Product. Jessica Fain, Alexander Knoll, and Lacey Picazo will join a panel that explores the trade-offs and realities of building a discovery-driven culture that drives impact across product, GTM, and the wider organization. Catch all these amazing speakers at Fort Mason, San Francisco on April 24—tickets are selling out quickly, secure your spot now: https://dvtl.link/4gY5B5f If you can’t make it in-person, be sure to register online so you don’t miss out! #InsightOut2025

  • The next era of UX is here—are you ready? AI is rewriting the rules of user experience. Interfaces are getting smarter, expectations are higher, and traditional usability principles are evolving. So what does this mean for designers, researchers, and product teams? A seismic shift in how we build experiences. Jakob Nielsen breaks it all down in this must-read interview: https://hubs.ly/Q03ff5qT0

  • Join Microsoft AI’s Head of UX Research, Jess Holbrook, for a fireside chat filled with big ideas and thought-provoking insights on the current and future state of the UX research industry at Insight Out 2025. From navigating the intersection of data and intuition to shaping innovative research practices, Jess will share stories and a few spicy takes from his time at some of the world’s most forward-thinking organizations. Dovetail’s annual global conference will take over Fort Mason, San Francisco, from April 23 to 24. Tickets are selling out; secure your spot now, in-person or online: https://hubs.ly/Q03fcd0p0 #InsightOut2025

  • User interviews are a goldmine for uncovering deeper customer insights—an absolute must for product teams. We’ve created the ultimate 10-step guide to user interviews, packed with proven strategies to help you gather the insights that will make a real difference to your product, design, and customer experience. Key takeaways: 👉 How to prepare for impactful user interviews to inform product development 👉 Tips for asking the right questions to uncover valuable insights 👉 Proven techniques for analyzing interview data effectively 👉 Best practices for incorporating findings into your decision-making process Download the ebook now and start conducting interviews that truly make an impact to your product development: https://hubs.ly/Q03dPYjc0

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  • It's incredible to see Dovetail representation at HumanX in collaboration with Inception Studio 🙌

    View profile for Jeremie Gluckman

    Community builder putting humans first in business and tech 🤝 | Systems ☁️ | Brand 🖼️ | Published Author 📖

    Just when I thought I couldn't be more excited about the future of AI, I went to HumanX! 🚀 Dovetail wasn't just attending - we were proud to support the Inception Studio for an epic Buildathon with leaders reshaping how we think about AI. Go Sophie Vu and Ed Marco! 🏆 By far the most valuable part of the conference for me was the smaller group roundtable discussions with visionaries from Airbnb, Hertz, Moderna, Databricks, Google Cloud, Rho, Microsoft AI, Lilt, Silicon Valley Bank to name a few! It was so fun to see familiar faces from the SF AI community, including Chappy Asel and Pierce Kelaita from the The GenAI Collective! 🤝 🤖 💡Memorable quotes that stopped me in my tracks: "We won't be limited to phones and computers for AI; we'll take it everywhere" - Clara Shih (Meta) "Trustworthy AI is going to be the new competitive edge" - Rodrigo Liang (SambaNova Systems) "You're not going to lose your job to AI but you WILL lose it to someone who can use AI" - Anthony Scaramucci (SkyBridge Capital) We also hosted a leadership dinner bringing together innovative minds in AI and product leadership. Thank you again to our Incredible dinner guests: Aaron Leeder 🏒 Eric Bonabeau Emma Yu Iqbal . Khowaja Pete Blackshaw Ray W. Saira Rahman Tiffany Aiken Tiffine Wang John Whaley Mike Morris. Let me know if I missed anyone! And very special thanks to Inception Studio for an incredible Buildathon and HumanX for bringing together the brightest minds in AI!

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  • If you work in product, design, research, or CX, the Insight Out 2025 agenda is packed with sessions you won’t want to miss! Dovetail’s annual global conference dives into how AI is reshaping the way teams gather and apply customer insights, alongside discussions on the evolving role of teams in driving customer-centric innovation. And that’s just the beginning—explore the full agenda online! With less than a month to go, now’s the time to secure your spot: https://dvtl.link/4gY5B5f #InsightOut2025

  • Dovetail’s Lead Product Designer, Sarah Burton, lets us in on her top agenda highlights for Insight Out 2025. There are more than 20 sessions of talks, panels, and fireside chats with industry-leading speakers that are designed for anyone in product, research, design, and CX. Take a look at the full agenda online—which ones will you be checking out? There are only limited tickets left—secure your spot in-person now or register to watch online at https://hubs.ly/Q03dBG_R0 #InsightOut2025

  • Join us for an exclusive webinar tomorrow with Jakob Nielsen, Ph.D. on the future of human-centered design in an AI-powered world. Jakob will tackle some hard-hitting questions: 🔹 Is AI enhancing or eroding user experience? 🔹 Which usability principles still matter—and which need a rethink? 🔹 How can we ensure AI-driven design stays human-first? This webinar is your chance to get a preview of the insights Jakob will share live at Insight Out 2025, Dovetail’s global customer insights conference on April 23–24 in San Francisco. 📅 Don’t miss it—register now: https://hubs.ly/Q03dr2Yh0

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  • View organization page for Dovetail

    27,470 followers

    Last year, our growth team doubled our paid conversion rate—but the real success came from how we did it. ✔️ Cross-functional collaboration between engineering, product, marketing, and data ✔️ Rapid experimentation over large, complex projects ✔️ Prioritizing impact with clear success metrics The result? A lean, focused approach that delivered big wins without unnecessary complexity. In our latest blog, Jack Lian, Staff Software Engineer and Technical Lead of Dovetail’s Growth Team, reflects on key lessons, what worked, and what we’re refining for the future. Read more here: https://hubs.ly/Q03ddX470

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  • There’s only one more month until Insight Out 2025 takes over Fort Mason, San Francisco! This conference is full of 30+ industry-leading speakers like the Head of Product Design at Snowflake, the Design Engineering Manager for AI Infrastructure at Meta, the VP of Design at Vanta, and more. Our speakers will cover everything from how AI makes product development more human to the next era of UX tools. If you’re in product, research, design, or CX, you won’t want to miss the chance to network with 1,000+ customer-obsessed attendees. With day one already sold out, and limited tickets left for day two, time is running out to secure your spot: https://hubs.ly/Q03dc3D_0 #InsightOut2025

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Funding

Dovetail 5 total rounds

Last Round

Series A

US$ 63.0M

See more info on crunchbase