Ashton Media

The Customer 360 Symposium Gala Dinner was a fantastic evening shared with our amazing delegates, speakers, and partners – full of great conversation, inspiration, and celebration. A huge thanks to our partner Rokt for helping make the night so memorable. The highlight of the night? Adventurer and author Tim Cope, who took us on a deeply personal and inspiring journey through his travels and the life lessons he’s learned along the way. His stories were a powerful reminder of the value of perseverance, curiosity, and stepping outside your comfort zone. An unforgettable experience with unforgettable people. #GoWhereTheLeadersAre #Customer360Sym

Join us for the HR Symposium 2025 in the stunning Hunter Valley, 7–8 August. This premier event brings together over 120 senior HR professionals for two days of high-impact connection and forward-thinking discussion. Why attend? Engage with industry leaders, gain fresh perspectives from expert speakers, and explore innovative approaches to talent, engagement, and organisational growth - all set against the relaxed backdrop of golf, wine tasting, and the beauty of the Hunter Valley. Reserve your spot today and help shape the future of HR. #HRSymposium #GoWhereTheLeadersAre

Last Thursday at the Customer 360 Symposium was one to remember. From wine tasting and golf to unleashing creativity at Paint & Sip, and picking up practical tips on focus and wellbeing in Melo Calarco’s high-performance workshop – it was the perfect chance for our guests to recharge and have a little fun along the way.   A huge thank you to everyone who joined in and brought such great energy. A perfect mix of relaxation and rejuvenation!   #GoWhereTheLeadersAre #Customer360Sym

What if the thing you've been trying to hide is actually your greatest strength? In the latest episode of The Mistakes That Shaped Me, Chris Murphy, a proud scholar of The Marketing Academy, a program Ashton Media is proud to support through our partnership, opens up about his journey with dyslexia. What he once saw as an obstacle, Chris now recognises as his superpower. By embracing his unique cognitive style, he unlocked new levels of creativity, problem-solving, and perspective, proving that the traits we try to "fix" are often the very things that set us apart. This conversation invites us all to rethink what we perceive as limitations. Listen to this episode wherever you get your podcasts! #TheMistakesThatShapedMe #GoWhereTheLeadersAre

The afternoon sessions at Customer 360 Symposium kept the momentum going!   First up, an all-star panel tackled the big question: how do we bridge the gap between customer experience and business performance? Moderated by Michael Dominish from McDonald's, the discussion featured insights from Natalie Sargeant (icare NSW), Vida Asrina Dhulst (Medibank), Matt Prowse (Bupa), and Tom Lobban (Tabcorp).   Then, Alexander Mahr from Coveo took the stage for a compelling partner keynote on GenAI, showing how leading brands are already using it to drive high-impact CX transformation.   Two sessions, tons of actionable insight. The future of CX is here!   #Customer360Sym #GoWhereTheLeadersAre

The partner breakout sessions at the Customer 360 Symposium yesterday delivered more innovative insights!   Brad Meehan from Strativity APAC showed how design and tech can work hand-in-hand to create personalised experiences.   Matt Morgan and Carly Pelham from lowercase advisory explored how AI-powered insights can close the gap between employees and customers.   Mark Vaughan from Mitre 10 (New Zealand) Limited, alongside Thematic, shared how they're using customer feedback to humanise hardware and drive action.   Stephen McNabb, formerly of Suncorp Group, supported by InMoment, unpacked the concept of 'CX Elasticity' – and how it can help guide the executive agenda.   Big thanks to our incredible partners and speakers for keeping the ideas flowing!   #Customer360Sym #GoWhereTheLeadersAre

CX insight was in full swing yesterday morning at the Customer 360 Symposium, with two standout sessions from Air New Zealand and Telstra.   Jeremy Todd from Air New Zealand explored what modern customer insights programmes really need to look like – and how they can help us better connect with customers while driving business performance.   Meanwhile Samantha Ezra from Telstra gave us a fresh perspective on ‘CX Fitness’ – showing how internal capability can make or break CX efforts at scale.   Incredible takeaways from both sessions!   #Customer360Sym #GoWhereTheLeadersAre

Another great keynote from the Customer 360 Symposium yesterday morning, taking an in-depth look at journey-led transformation with Jeremy Duffin and Melanie Scott from ASB Bank, thanks to Medallia. They shared how ASB Bank evolved from an NPS-based approach to a comprehensive customer journey framework - tracking over 100 stages across 19 products - to spot broken touchpoints and focus on strategic investments.   An incredible session - and there’s still plenty of insight to come today!   #Customer360Sym #GoWhereTheLeadersAre #ASBBank #Medallia

Last night at the Customer 360 Symposium was sensational! The energy, conversation, and connections truly set the tone for an incredible event. We loved seeing so many passionate professionals come together, sparking ideas and building lasting relationships. Stay tuned as today unfolds with more opportunities to learn, connect, and be inspired! #Customer360Sym #GoWhereTheLeadersAre

We're proud to introduce our first international keynote speaker at L&D Symposium 2025 (12-13 June)!   Please welcome to the stage Kathleen Mattie, Executive Director of Global Learning and Leadership Development at Estée Lauder.   Kathleen will share insights on "What to Expect When You’re Expecting to Build a Skills-Based Organisation" - exploring the importance of prioritising the soft skills - such as leadership, accountability, and ownership - that are essential in driving business success.    Are you attending? Follow the link in the comments to secure your spot!   #LDSymposium #GoWhereTheLeadersAre