This document discusses problem solving and brainstorming. It begins by outlining the objectives and introducing problem solving and brainstorming. It then describes the characteristics of problems, the 5 step problem solving process of defining the problem, identifying alternatives, choosing a solution, implementing it, and monitoring/evaluating. Next, it covers advantages and disadvantages of problem solving, as well as the brainwriting technique. The document proceeds to explain how brainstorming works, how to organize a session including preparation, rules, and evaluation. Common mistakes to avoid and benefits of brainstorming are also outlined. It concludes by mentioning brainstorming can be done using Xmind and provides references.