Microsoft System Center Service Manager on a Single Computer

Deploy System
Center Service
Manager 2012 R2
on a Single
Machine
A Collaged Document on Resources Required by SCSM 2012 R2
Deployment
Shahab Al Yamin Chawdhury
6-13-2014

Prepared by: Shahab Al Yamin Chawdhury Page 1 of 25

Contents
Installing Service Manager on a Single Computer (Minimum Configuration)........................................3
System Center 2012 - Service Manager Parts.........................................................................................6
Supported Configurations for System Center 2012 - Service Manager..................................................7
Hardware Requirements for System Center 2012 - Service Manager....................................................8
Software Requirements for System Center 2012 - Service Manager.....................................................9
Databases Created by System Center 2012 - Service Manager............................................................12
Port Assignments for System Center 2012 - Service Manager.............................................................13
Service Manager Sizing Helper Tool......................................................................................................14
Small Scenario...................................................................................................................................15
Medium Scenario..............................................................................................................................15
Large Deployment Scenario..............................................................................................................16
Advanced Deployment Scenario.......................................................................................................17
Network design (High-Level).................................................................................................................21
Functional BOM ....................................................................................................................................22
Recommended Hardware.....................................................................................................................23
Hardware Sizing ....................................................................................................................................24
Table of Figures
Figure 1: Single Computer Installation....................................................................................................3
Figure 2: SCSM Self Service Portal Screenshot .....................................................................................20
Figure 3: Logical Diagram for SCSM Single Computer Deployment......................................................21

Installing Service Manager on a Single Computer (Minimum
Configuration)
If you want to evaluate System Center 2012 – Service Manager and you have a minimal
amount of hardware available, install Service Manager on one computer. A sample single-
computer Configuration is shown in figure 1. This configuration will not support a
production environment, and no scalability or performance estimates are provided. Because
you cannot install both the Service Manager Management server and the data warehouse
management server on the same Computer, use Hyper-V to create a virtual computer to
host the data warehouse management Server. For more information about the hardware
requirements for Hyper-V, see Hyper-V Server 2008 R2 system requirements.
Figure 1: Single Computer Installation
To install Service Manager on a single computer, start with a physical computer that is
running Windows Server 2008 and Hyper-V, and make sure that the CPU on the physical
computer is compatible with Hyper-V. Of the 8 gigabytes (GB) of RAM on the host

computer, 3 GB is used for the virtual computer that hosts the data warehouse
management server. Make sure that at least 200 GB of free space is available on the hard
disk drive.
Installing Service Manager on a single computer topics
 How to Install Service Manager on a Single Computer
Describes how to install Service Manager on a single computer.
 How to Validate the Single-Computer Installation
Describes how to validate the installation.
Other resources for this component
 TechNet Library main page for System Center 2012 – Service Manager
 Operations Guide for System Center 2012 – Service Manager
 Administrator's Guide for System Center 2012 – Service Manager
 Planning Guide for System Center 2012 – Service Manager
Planning for Deployment Topics
 System Center 2012 - Service Manager Parts
Describes the six major parts of a Service Manager installation.
 SQL Server Requirements for System Center 2012 - Service Manager
Describes the two SQL Server roles that are used by Service Manager, SQL Server Analysis
Services (SSAS) and SQL Server Reporting Services (SSRS).
 System Center 2012 - Service Manager Evaluation, Retail, and Select Editions
Describes the retail and select editions of Service Manager and what effect selecting the 180-day
evaluation installation has on these two editions.
 Supported Configurations for System Center 2012 - Service Manager
Describes the hardware and software requirements for Service Manager. Specific considerations
about the software that you need to install to support Service Manager are included.
 Operations Manager Considerations in System Center 2012 - Service Manager
Describes information that you need to know if you are planning to deploy Service Manager in an
environment that hosts Operations Manager 2007.
 Language Support for System Center 2012 - Service Manager
Describes the languages that are supported in Service Manager.
 Databases Created by System Center 2012 - Service Manager
Describes the four databases that will be created as a result of deploying Service Manager.
 Port Assignments for System Center 2012 - Service Manager
Describes the TCP/IP ports that Service Manager uses.

Other Resources for This Component
 Deployment Guide for System Center 2012 – Service Manager
 Administrator’s Guide for System Center 2012 – Service Manager

System Center 2012 - Service Manager Parts
There are six major parts of a System Center 2012 – Service Manager installation, as described in the
following table.
Service Manager part Description
Service Manager management server Contains the main software part of a Service
Manager installation. You can use the Service
Manager management server to manage
incidents, changes, users, and tasks.
Service Manager database The database that contains Service Manager
configuration items (CI) from the IT Enterprise;
work items, such as incidents, change requests,
and the configuration for the product itself. This
is the Service Manager implementation of a
Configuration Management Database (CMDB).
Data warehouse management server The computer that hosts the server piece of the
data warehouse.
Data warehouse databases Databases that provide long-term storage of the
business data that Service Manager generates.
These databases are also used for reporting.
Service Manager console The user interface (UI) piece that is used by
both the help desk analyst and the help desk
administrator to perform Service Manager
functions, such as incidents, changes, and
tasks. This part is installed automatically when
you deploy a Service Manager management
server. In addition, you can manually install the
Service Manager console as a stand-alone part
on a computer.
Self-Service Portal A web-based interface into Service Manager.
All computers that host any part of Service Manager must be domain joined.
Important

Supported Configurations for System Center 2012 - Service Manager
This section includes information about the hardware and software requirements for
System Center 2012 – Service Manager. Service Manager has been tested up to the workload
described in this topic, based on the recommended hardware requirements in this guide. This
environment contains one Service Manager management server supporting 80 to 100 concurrent
Service Manager consoles. High-performance storage using 15,000-RPM SCSI drives is used on the
database servers.
The hardware and software requirements described in this section are based on the following
system environment and conditions:
 Up to 20,000 users, with up to 40 to 50 IT analysts providing concurrent support. Up to 50,000
users and up to 80 to 100 IT analysts can be supported if 32 gigabytes (GB) of memory is
installed on the servers running Microsoft SQL Server.
 Up to 20,000 supported computers, assuming up to 10 to 12 configuration items (installed
software, software updates, and hardware components) per computer. Up to 50,000 computers
can be supported if 32 GB of memory is installed on the servers running SQL Server.
 5,000 incidents per week with three months of retention, for a total of 60,000 incidents in the
Service Manager database for the 20,000-computer configuration, and 2.5 times that for the
50,000-computer configuration.
 1,000 change requests a week with three months of retention, for a total of 12,000 change
requests in the Service Manager database for the 20,000-computer configuration, and 2.5 times
that for the 50,000-computer configuration.
Using a slow storage subsystem or insufficient memory can reduce Service Manager Performance
significantly.
Supported Configuration Topics
 Hardware Requirements for System Center 2012 - Service Manager
Describes the hardware requirements for Service Manager.
 Software Requirements for System Center 2012 - Service Manager
Describes the software requirements for Service Manager.
Other Resources for This Component
 Deployment Guide for System Center 2012 – Service Manager
 Administrator’s Guide for System Center 2012 – Service Manager

Hardware Requirements for System Center 2012 - Service Manager
This topic describes the hardware requirements for System Center 2012 – Service Manager.
Hardware Requirements
The following table lists the recommended hardware requirements for the individual parts of Service
Manager. These computers can be physical servers or virtual servers.
For System Center 2012 SP1 only: The hardware requirements for Service Manager in System Center
2012 Service Pack 1 (SP1) are unchanged from its initial release.
Hardware requirements table
Service Manager database 8-core 2.66 gigahertz (GHz) CPU
8 gigabytes (GB) of RAM for 20,000 users, 32
GB of RAM for 50,000 users
80 GB of available disk space
RAID Level 1 or Level 10 drive*
Service Manager management server 4-Core 2.66 GHz CPU
8 GB of RAM
Service Manager console 2-core 2.0 GHz CPU
4 GB of RAM
Data warehouse management server 4-Core 2.66 GHz CPU
8 GB of RAM When a data warehouse
management group and SQL Server Analysis
Services are hosted on a single server, it
should contain at least 16 GB RAM.
Data warehouse databases 8-core 2.66 GHz CPU
8 GB of RAM for 20,000 users, 32 GB of RAM
for 50,000
RAID Level 1 or Level (1+0) drive
Self-Service Portal: Web Content Server with
SharePoint Web Parts
8-Core 2.66 GHz CPU
8-core, 64-bit CPU for medium deployments
16 GB of RAM for 20,000 users, 32 GB of RAM
for 50,000 users
80 GB of available hard disk space
* For more information, see RAID levels and Microsoft SQL Server.
** Hardware requirements are based on SharePoint specifications. For more information, see
Hardware and Software Requirements (SharePoint Server 2010).

Software Requirements for System Center 2012 - Service Manager
This topic describes the software requirements for Service Manager in System Center 2012, System
Center 2012 Service Pack 1 (SP1), and System Center 2012 R2 Service Manager. Where applicable to
a specific Service Manager version, items are noted accordingly.
Software Requirements
All software requirements for System Center 2012 R2 Service Manager are listed at System
Requirements for System Center 2012 R2.
All software requirements for System Center 2012 Service Pack 1 (SP1) are listed at System
Requirements for System Center 2012 SP1.
The software requirements for System Center 2012 – Service Manager with no service pack are the
same as System Center 2012 R2 Service Manager, except that
System Center 2012 – Service Manager is not supported on Windows Server 2012 or where noted.
Additional requirements and related information is shown in the following table and sections.
The Service Manager management server and data warehouse management server must be
installed on the 64-bit edition of the Windows operating system. The Service Manager
console can be installed on both the 32-bit and 64-bit editions of Windows.
Service Manager 2012 with no service pack is supported on SQL Server 2008 R2 without a
service pack, however it is not supported with SQL Server 2012. Service Manager 2012 SP1
and System Center 2012 R2 Service Manager require SQL Server 2008 R2 SP1 or later.
Software requirements table
Service Manager management server In addition to the System Requirements for System
Center 2012 R2, the Service Manager management
server requires:
 ADO.NET Data Services Update for
.NET Framework 3.5 SP1 for
Windows Server 2008 R2
 SQL Server 2008 R2 Native Client or
SQL Server 2012 Native client
 Microsoft Report Viewer Redistributable, which is
available with the Service Manager media. For
more information, see How to Install the
Microsoft Report Viewer Redistributable Security
Update in the Deployment Guide for System
Center 2012 – Service Manager.
Data warehouse management server In addition to the System Requirements for System
Center 2012 R2, the data warehouse management
server requires:
 SQL Server 2008 R2 Native Client or
SQL Server 2012 Native client
Service Manager or data warehouse
databases
In addition to the System Requirements for System
Center 2012 R2, the Service Manager or data
warehouse databases require:
 SQL Server Reporting Services (SSRS)
Note

 The SQL Server and Analysis Services collation
settings must be the same for the computers
hosting the Service Manager database, data
warehouse database, analysis services
database, and Reporting Services database.
 For Service Manager in System Center 2012
SP1 and and System Center 2012 R2 Service
Manager: SQL Server 2012 Analysis
Management Objects, which are part of the
SQL Server 2012 Feature Pack, are required
regardless of the SQL Server version that you
use
 For System Center 2012 only: SQL Server 2008
R2 Analysis Management Objects
Service Manager console In addition to the System Requirements for System
Center 2012 R2, the Service Manager console
requires:
 Microsoft Report Viewer Redistributable, which is
available with the
System Center 2012 – Service Manager media.
For more information, see How to Install the
Microsoft Report Viewer Redistributable Security
Update in the Deployment Guide for System
Center 2012 – Service Manager.
 You must have Microsoft Excel 2007 or later
installed in order view OLAP data cubes on the
computer running the Service Manager console.
 ADO.NET Data Services Update for
.NET Framework 3.5 SP1 for
Windows Server 2008 R2. *
SP1 and System Center 2012 R2 Service
Management Objects are required regardless of
the SQL Server version that you use
Self-Service Portal: Web Content Server In addition to the System Requirements for System
Center 2012 R2, the Self-Service Portal Web
Content Server requires:
 Microsoft Internet Information Services (IIS) 7
with IIS 6 metabase compatibility installed.
 A Secure Sockets Layer (SSL) certificate can be
used on the IIS server that hosts the Self-Service
Portal.
SP1 and System Center 2012 R2 Service
Management Objects are required regardless of
the SQL Server version that you use

Self-Service Portal: SharePoint Web Parts One of the following versions of Microsoft
SharePoint:
 Microsoft SharePoint Foundation 2010
 Microsoft SharePoint Server 2010
 Microsoft SharePoint 2010 for Internet Sites
Enterprise
 If your Service Manager database uses SQL
Server 2012, then you must have Service Pack 1
applied to your SharePoint 2010 installation.
Software requirements for SharePoint Web Parts for
the Self-Service Portal are based on Microsoft
SharePoint Server 2010 specifications. For more
information, see Hardware and Software
Requirements (SharePoint Server 2010).
You must install the English language pack in non-
English SharePoint installations so that the Self-
Service Portal installs correctly.
Note
Windows Server 2012 is not supported on
the server hosting the SharePoint Web
Parts.
SharePoint 2013 is not supported on the
server hosting the SharePoint Web Parts.
Excel Services in SharePoint Server 2010 Excel Services in SharePoint Server 2010 is required
for hosting dashboards for advanced analytical
reports. For more information about installing and
configuring Excel Services, see Configure Excel
Services for a BI test environment.
Computers accessing the Self-Service
Portal
All Self-Service Portal web console requirements are
listed at Self-Service Web Console Support
SQL Server Reporting Services In a deployment topology where the computer
hosting SSRS is not on the same computer that
hosts the data warehouse management server, you
have to add
Microsoft.EnterpriseManagement.Reporting.Code
to the global assembly cache. For more information,
see Manual Steps to Configure the Remote SQL
Server Reporting Services in the Service Manager
for System Center 2012 Deployment Guide.

Databases Created by System Center 2012 - Service Manager
Before starting the installation of System Center 2012 – Service Manager, you may want to meet
with your SQL Server administration team and discuss the impact that Service Manager will have on
your computers running SQL Server—specifically, the databases that will be created. The databases
that are created by a deployment of Service Manager are listed in the following table.
Service Manager parts Database name Contents
Service Manager database Service Manager Configuration Items, Work Items,
Incidents
Service Manager data
warehouse
DWStagingAndConfig
DWRepository
DWDataMart
DWASDataBase
OMDWDataMart
CMDWDataMart
These first three databases make
up the data warehouse. The
extract process populates the
DWStagingAndConfig database,
which is transformed into a
proper format in the
DWRepository database, which,
through the load process,
becomes the content for the
DWDataMart database.
The DWASDatabase is used by
SQL Server Analysis Services
(SSAS) and stores Microsoft
Online Analytical Processing
(OLAP) cubes.
The OMDWDataMart and
CMDWDataMart databases are
for collecting data from
Operations Manager and
Configuration Manager,
respectively.
For this release, Service Manager does not support case-sensitive instance names. Setup will
display a warning if you attempt to install Service Manager on a case-sensitive instance of
Microsoft SQL Server.
Important

Port Assignments for System Center 2012 - Service Manager
As part of your security infrastructure, you may want to keep track of port numbers that are used
throughout your System Center 2012 – Service Manager environment. And while, in this release,
these port numbers are not configurable, you can review the following table that lists port numbers
that are used between the parts of Service Manager. You will want to ensure that these firewall
ports are opened on computers that host Service Manager.
Port Assignments
Service Manager piece A Port number and direction Service Manager piece B
Service Manager console 5724 ---> Service Manager management
server*
Service Manager console 5724 ---> Data warehouse management
server
Service Manager management
server
1433 ---> Remote Service Manager
database
server
5724 ---> Data warehouse server
server
5724 ---> Operations Manager 2007 Alert
and CI connectors
server
389 ---> Active Directory Connector
server
1433 ---> Configuration Manager
Connector
Data warehouse management
server
1433 ---> Remote data warehouse
database server
server
1433 ---> Remote Service Manager
database server
server
2383 ---> SQL Server Analysis Services**
SQL reporting service server 1433 ---> Remote data warehouse
database server
Web browser 80 ---> SQL Server Reporting Services
(SSRS)
Web browser [setup***] ---> SharePoint Web Parts server
Web browser [setup***] ---> Web content server
Web content server 1433 ---> Service Manager database
* Includes initial Service Manager Management server and subsequent Service Manager
Management servers
** Port 2383 is the default port for SQL Server Analysis Services (SSAS). However, the port number
can be changed. For more information, see Configure Windows Firewall for Analysis Services Access.
*** The port number that is used between the browser and the SharePoint Web Parts server and
the web content server is configured during installation of the Self-Service Portal.

Service Manager Sizing Helper Tool
The Service Manager Sizing Helper tool can help you size the hardware and software pieces that you
will deploy using the details in this guide. The tool is included in the Service Manager job aids
documentation set (SM_job_aids.zip).
Specifically, the sizing tool:
1. Helps to give you an idea of the type of hardware, such as individual computers, CPUs, free and
used hard drive space, and RAID level, that is needed for different usage and deployment
scenarios. Usage is indicated by the number of configuration items in the Service Manager
database, work items per month, and days of data in the data warehouse.
2. Provides topology diagrams for each scenario. The diagrams map the hardware to scenarios
such as single-physical-server, two-server, four-server, and more-than-four-server scenarios.
3. Helps you calculate free and used hard drive space that is necessary for a scenario, based on
your input. The calculation is an estimate, not a fixed value that you must meet.
Test Scenario
In this scenario, we recommend the following Service Manager roles and hardware as described.
Service Manager roles:
 One computer with a Service Manager management server, a Service Manager database,
SharePoint server/site and web content server (WCS), and Service Manager console.
 One data warehouse server. The Self-Service Portal should be placed on a computer other than
the one hosting the data warehouse.
Hardware configuration:
 8-core 2.66 GHz CPU
 16 GB RAM (5 GB for each virtual computer and 1 GB for the host computer)
 100 GB of available disk space
This configuration was tested with the following load.
Description Value
Number of Supported End Users Up to 500
Number of Computers in the Service Manager
database
500
Number of New Incidents per Month for each
computer
2
Number of New Change Requests per Month 20
Number of Concurrent Consoles 2
Is the Self-Service Portal Installed? Yes
Is the Active Directory Connector Enabled? Yes
Is the Configuration Manager Connector
Enabled?
Yes
Is the Operations Manager Connector Enabled? Yes

Small Scenario
In this scenario, we recommend the following hardware, configured for roles and hardware as
described.
Service Manager roles:
 One computer with a management server, Service Manager database, and Service Manager
console.
 One data warehouse server. The Self-Service Portal should be placed on a physical host or on a
virtual computer other than the computer hosting the data warehouse.
Hardware configuration:
 16 GB RAM (5 GB for each virtual computer and 1 GB for the host computer)
 100 GB of available disk space, which does not include the .vhd file disk space requirements on
the host computer
Description Value
Number of Supported End Users 501 to 2,000
database
2,000
computer
2
Number of Concurrent Consoles 10
Enabled?
Yes
Medium Scenario
The medium deployment scenario contains two servers and supports 2,001 to 5,000 computers. In
this configuration, two physical computers host the Service Manager Management server and
Service Manager Data warehouse management server.
We recommend the following hardware, configured for roles and hardware as described.
Hardware configuration for the Service Manager Management server:
 8 GB RAM
 2 disk RAID 1
Hardware configuration for the Service Manager Data warehouse management server:

 8 GB RAM
Hardware configuration for the Self-Service Portal with web content server with SharePoint Web
Parts:
 8-core, 64-bit CPU
 16 - 32 GB RAM, depending on the size of the expected database
 80 GB of available hard disk space
Description Value
Number of Supported End Users 2,001 to 5,000
database
3,000
computer
2
Number of Concurrent Consoles 15 to 30
Enabled?
Yes
Large Deployment Scenario
The large deployment scenario contains four servers and supports 5,001 to 20,000 computers. In this
large configuration, four physical computers host server roles.
described.
 8 GB RAM
 8 GB RAM
Hardware configuration for the Service Manager Database server:

 4 RAID 1+0 disk drives for data
 2 RAID 1 disk drives for logs
Hardware configuration for the Service Manager Data warehouse database server:
 8 GB RAM
Hardware configuration for the Self-Service Portal with web content server:
Hardware configuration for the Self-Service Portal with SharePoint web parts:
 4-Core 2.66 GHz CPU
 8 GB RAM
Description Value
Number of Supported End Users 5,001 to 20,000
database
20,000
computer
2
Number of New Change Requests per Month 2,000
Enabled?
Yes
Advanced Deployment Scenario
The advanced deployment scenario contains more than four servers and supports more than 20,000
computers. Each additional management server can host up to 60 Service Manager Consoles.
described.

 8 GB RAM
Hardware configuration for each additional Service Manager Management server:
 8 GB RAM
 2 RAID 1 disk drives
 8 GB RAM
 2 RAID 1 disk drives
Hardware configuration for the Service Manager Database server:
 8 GB RAM to 32 GB RAM, depending on the expected size of the database
Hardware configuration for the Service Manager Data warehouse database server:
Hardware configuration for the Self-Service Portal with web content server:
Hardware configuration for the Self-Service Portal with SharePoint web parts:
 8 GB RAM
Hardware configuration for each Service Manager console:
 4 GB RAM
Description Value
Number of Supported End Users More than 20,000
database
20,000 to 50,000 or more

Description Value
computer
2
Number of New Change Requests per Month 2,000 or more
Enabled?
Yes

Figure 2: SCSM Self Service Portal Screenshot

Network design (High-Level)
Figure 3: Logical Diagram for SCSM Single Computer Deployment

Functional BOM
Product Name Quantity Remarks
Windows Server CAL 50 Server Access Licenses
Windows Server 2012 R2 Datacenter Edition 1 BASE VM Server, will house all 7 VM's
SharePoint Server 2013 Standard Edition 1
Self Service & other Portal Services – NOT
MANDATORY
SQL Server 2012 Enterprise Edition Core License 2 SQL Requires Purchase of Min 2 Licenses
System Center 2012 R2 Datacenter Edition 1 Full System Center Suite Console
System Center 2012 R2 Virtual Machine Manager License 50 SCVMM Licenses for monitoring all VM’s
System Center 2012 R2 Client Management Suite License 50 SCSM, SCOM, SCDPM, SCO Combined Licenses
TOTAL 155
NOTE:
1 HA haven't been reflected in the design or BOM, ZERO HA addressed.
2 WYSIWYG, No liabilities whatsoever.
3
Please acquire price from the designated partner. Also engage partner to fulfil
your desired configuration.
4 All trademarks are of their respective registered companies trademarks.

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SL Server
Hardware
Qua
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sor
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Hardware SizingSoftwareLicensesSKULicUnitLicReqd
WindowsServerCALUser50
SecurityZoneServerRoleServerSpecServerCount-VMSoftwareInstalledSKULicUnitLicReqd
DMZDomainController1Core1WindowsServer2012R2,x64DatacenterEditionOS0
2GBRAMActiveDirectory,PrimaryDomainControllerVM1
x64
SystemCenterServiceManager1Core1WindowsServer2012R2,x64DatacenterEditionOS0
2012R28GBRAMSystemCenter2012R2DatacenterEditionVM1
x64SystemCenter2012R2CMLSuiteDevice50
VMServer1CPU(Octa-Core)1WindowsServer2012R2,x64DatacenterEditionBase-OS1
64GBRAM
x64
SharePointServer1Core1WindowsServer2012R2,x64DatacenterEditionOS0
8GBRAMSharePointServer2013StandardEditionVM1
x64
IntegrationServices(SSIS)2Core2WindowsServer2012R2,x64DatacenterEditionOS0
16GBRAMSQLServer2012,EnterpriseEditionVM2
x64
AnalysisServices(SSAS)0WindowsServer2012R2,x64DatacenterEdition
SQLServer2012,EnterpriseEdition
ReportingServices(SSRS)0WindowsServer2012R2,x64DatacenterEdition
SQLServer2012,EnterpriseEdition
MonitoringandAdministration1Core1WindowsServer2012R2,x64DatacenterEditionServer0
8GBRAMSystemCentreOperationsMgr2012R2Server0
x64
TOTAL756
NOTE:
1HAhaven'tbeenreflectedinthedesignorBOM,ZEROHAaddressed.
2PriceQuotedhereisbudgetary(ERP)andnon-inclusiveofapplicableVAT/TAXorlandingcost,andundiscounted.
3Pleaseacquirepricefromthedesignatedpartner.
4ZeroLiabilitiesaddressforthequotedprice.
UserLicensesDescription
ServerAccessLicense

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