Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards

World®
’16
Hands-On Lab: Get the Most Out of
Your Network Performance Metrics
With Innovative Visualizations and
Adaptive Dashboards
Jason Normandin, Sr. Principal Product Manager, CA Technologies
Bernard Clairmont, Sr. Principal Consultant, CA Technologies
DO4X160L
DEVOPS – AGILE OPERATIONS

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Your network performance data is right there
but how do you quickly and easily present it
to the right person or the right group at the
right time? In this session, learn how to
customize dashboards in CA Performance
Management 3.0 to better align with your
end users’ needs and take advantage of some
of the new, dynamic context pages. The
power to reduce the number of clicks to
actionable content is at your fingertips.
Preregistration is strongly encouraged; space
is limited for this event and preregistered
attendees will be admitted first..
Bernard
Clairmont
CA Technologies
Sr. Principal Consultant
Jason
Normandin
CA Technologies
Sr. Principal Product
Manager

Agenda
DASHBOARDS FOR WHO?
MTTR – FASTER BETTER IN CONTEXT
LAYOUT AND DESIGN
KPIS AND THE 8 METRICS THAT MATTER MOST
1
2
3
4

Lab Network Overview
Docker Containers
PC DA
Vertica
DC
192.168.42.X/24
10.10.10.x/24
10.10.20.x/24
192.168.1.10 aka CAPM

Dashboards For Who?

Need for Metrics and Predictive Analytics
Across the Organization – Ensuring great end user experiences
Dennis - Executives and LOB Owners
Bill - Network Transformation Team
Sally - Network Planning Team
• Make network investment decisions
• Track the business initiatives and success
• Evaluate and justify new technologies
• Track success of implementations
• Determine new way to leverage the
existing network investment
• Design and deploy build-outs
and upgrades
• Track success of implementations
• Y.1731, IPSLA, QoS
• Track utilization
• Request changes and build-outs based on predictions
• Backhaul Links/Augments/Metro-E Rings
• Conduct deep triage
• Manage problems
• Set thresholds and events
• Identify QoS issues, watch for discards
• Identify anomalies, manage incidents/workarounds
• Proactively address trends and/or escalate
Cindy - Capacity Management Team
Rob - Operations Levels 1 & 2
Joe - Operations Levels 3 &4
Randy - Engineering

Get More Out of Your Metrics – Overlay Similar Metrics
Consider this Approach as You Design Dashboards
Load
• Connections
• Sessions
• Operations
Inputs
Latency
• Landing
• Login
• Transactions
• Network
• Back-end
* Taken from Wilson Mar – Making Development Test Reporting Less Expensive 03/12/15 Elastic {ON} Tour
Processing
Ratios
• HTTP 200/all
• Error/Event
• Memory/user
Queues
• Login Waiting
• Server Waiting
• DB Waiting
Available RAM
• App Servers
• Backend Servers
• Test Servers
Percentages
• CPU/Server
• Free Space
Outputs
Rate/Second
• Hits
• Errors
• Swapping
Data Throughput
• NetScalar/F5
• bps Network
• Storage

Performance Center Single Pane View Reporting
Participating data sources that synchronize device related items and element
information to Performance Center
§ CA Performance Management Data Aggregator
§ CA Network Flow Analysis
§ CA Application Deliver Analysis
§ CA Unified Communications Monitor
§ CA eHealth views and reporting
§ CA Spectrum event processing only…
Note: CA eHealth is not a Report Information Base (RIB) as the approach leverages a integration SOAP API.
Multi-Domain Dashboard and On-Demand Reporting

Dashboard Types
§ Inventory pages
• High-level information to identify managed items and groups of items
- Groups and sites, devices and servers, interfaces, device components, elements
§ Summary pages
• High-level information, such as averages from groups of managed items; often
provide a drill-down path to more detailed, related pages from a selected item
context
§ Context pages
• Provide specific, focused performance or status data from a narrow context,
such as a single router or server; these pages are available as drill-down links or
tabs from summary dashboards
Categories of Dashboards Are Available by Default or Through Customization

Dashboard/View Visualization Types
Available Views to Be Customized to Meet Customer Needs
§ Table for grid aggregate data
§ Calendar heat chart
§ Pie chart (combined pie and table)
§ Gauge for threshold dissemination
§ Gauge/table (combined)
§ Trend/table (combined)
§ Trend/stacked chart
§ Horizontal/side-by-side bar chart
§ Multi-view (mini-trend charts)
§ Multi-trend (trends rendered on the same
chart)
§ Scorecard severity health table and trend
grids
§ Dynamic trend chart (flexibility to render
trend display)
§ On-demand for the ability to generate live
reports

On-Demand Reporting Visualization Types
Multiple Visualization and Aggregation Options
§ Chart with multiple metrics
§ Chart per metric
§ Chart per item with multiple metrics
§ Chart per metric with multiple items
§ Table with multiple metrics
§ Table per item with multiple metrics
§ Summary table/chart by metrics
§ Summary table/chart by items

MTTR – Faster, Better, In Context

User View Settings Are Important

Copy Dashboard

Copied Dashboard

Set Up Groups

Set Up Group Rules

Use the Network Overview Copy Dashboard in your ”My Dashboards” menu
Lock a View to a Group

Select the group you created “Routers”
Lock a View to a Group

Reorder Context Tabs – Follow the Click Path

Choose Your Own Adventure – Custom Context Pages

FW Connections Stats – Context Tab Views
§ Layout 1x2x1
§ Views
– Custom View – Infrastructure Management – IM Horizontal Bar Chart (Device) – FW
Connection Stats
– Dynamic Views – IM On-Demand/Multi-Metric Trend Report – FW Connection Stats
– Custom View – Infrastructure Management – IM Multi-Trend(Device)
– IM Multi-Trend -> FW Connection Rate – Avg
– IM Trend Device -> FW Connections Avg
– Devices – Calendar Heat Chart – Reachability (don’t do this)
– Devices – Calendar Heat Chart – Percent Memory Utilization (don’t do this)

Context Tab – FW Connections Stats
NOTE: Be specific and only add custom stats otherwise the tabs will show up in other device views i.e. if you add reachability then all device will have this view with only reachability in it.

Custom View – Infrastructure Management – IM
Horizontal Bar Chart (Device) – FW Connection Stats

Dynamic Views – IM On-Demand/Multi-Metric Trend
Report – FW Connection Stats

Custom View – Infrastructure Management – IM Multi-
Trend (Device)

IM Trend Device -> FW Connections Avg

IM Multi-Trend -> FW Connection Rate – Avg

Enhanced Summary Statistics Table That Provides
Greater Reporting Flexibility
CA PM Summary Statistics views provide a powerful analytical view into
key performance metrics. The analytics provided within those views
should be driven off of the analytic options for each metric.
§ Summary statistics views will now include the configured percentile
metrics for all of the selected metrics
§ Users can chose to hide/show percentiles by selecting the columns to
view in the rendered report

Multi-Metric Scorecards Can Reflect Aggregate Health
Based on Multiple Metrics
CA Performance Management scorecards provide a great overview of
the health of individual or grouped items based on user defined
thresholds
§ Now in CA Performance Management 3.0, users can select up to 5
metrics for including in our new multi-metric scorecard
§ Users can define individual thresholds on a per metric basis
§ Limited to a single metric family in CA Performance Management 3.0

Layout and Design

Custom Dashboards
Out-of-the-box dashboards do not always meet your requirements
§ Not all metric families/metrics reported
• User requirements
– Temporary for troubleshooting
– Report on a specific set of items/group of items
(e.g. : devices in a region/site, devices by type, devices by application) Expression
Group (Tied to a Metric Family)
Custom metric families
§ Requires the creation of a custom dashboard with custom views

Add dashboard
options
Custom Dashboards

Usually Best to use this as your default format.
Custom Dashboards

8 Metrics That Matter Most

Get More Out of Your Metrics – Overlay Similar Metrics
Consider This Approach as You Design Dashboards
Load
• Connections
• Sessions
• Operations
Inputs
Latency
• Landing
• Login
• Transactions
• Network
• Back-end
* Taken from Wilson Mar – Making Development Test Reporting Less Expensive 03/12/15 Elastic {ON} Tour
Processing
Ratios
• HTTP 200/all
• Error/Event
• Memory/user
Queues
• Login Waiting
• Server Waiting
• DB Waiting
Available RAM
• App Servers
• Backend Servers
• Test Servers
Percentages
• CPU/Server
• Free Space
Outputs
Rate/Second
• Hits
• Errors
• Swapping
Data Throughput
• NetScalar/F5
• bps Network
• Storage

Eight Metrics that Matter Most
Network
§ Packet loss
§ Latency
Shared detric
§ Data transfer time
• Network = Driven high due to increase in
packet loss and/or latency
• Server = Driven high due to reduced TCP
receive window causing delays
• Application = Pause after beginning of DTT
while app retrieves data
• Averaged volumes
Server
§ Unresponsive sessions
§ Refused sessions
§ Server connection time
Application
§ Server response time
§ Application turns

Network Metrics that Matter Most – Packet Loss/Latency
Outputs – interfaces into the network/device/QoS
§ Packet loss – errors/discards
§ Latency
§ Jitter (VoIP/video)
§ Utilization and packets/second
Inputs – interfaces out off the network/device/QoS
§ Packet loss – errors/discards
§ Latency
§ Jitter (VoIP/video)
§ Utilization and packets/second
Processing
§ Router CPU/memory
These Are the Metrics on the Network that Impact End-User Performance

Final Lab
§ Modify your groups
• Create input/output groups
§ Modify your dashboard
• Copy the views
• Tie your views to the groups

Stay connected at communities.ca.com
Thank you.

DevOps – Agile Ops
For more information on DevOps – Agile Ops, please visit:
http://cainc.to/wYXSg6

Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards

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Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards