Video and slides synchronized, mp3 and slide download available at URL https://bit.ly/2FWc5Sk. Ben Sigelman talks about "Deep Systems", their common properties and re-introduces the fundamentals of control theory from the 1960s, including the original conceptualizations of Observability & Controllability. He uses examples from Google & other companies to illustrate how deep systems have damaged people's ability to observe software, and what needs to be done in order to regain control. Filmed at qconsf.com. Ben Sigelman is a co-founder and the CEO at LightStep, a co-creator of Dapper (Google’s distributed tracing system), and co-creator of the OpenTracing and OpenTelemetry projects (both part of the CNCF). His work and interests gravitate towards observability, especially where microservices, high transaction volumes, and large engineering organizations are involved.