Training Connection - September 2024

TRAINING CALENDAR

Upcoming APCO Institute Courses

The APCO Institute offers several topics and dates for your professional development in emergency communications. Most courses are online unless indicated otherwise. There's still time to register for these upcoming courses to earn CDEs:

Communication Center Operations

• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs)

Oct. 9 - 29 | Nov. 13 - Dec. 3 | Dec. 11 - Jan. 7

• Comprehensive Quality (16 CDEs) 

Oct. 9 - Nov. 12 | Nov. 13 - Dec. 17 | Dec. 11 - Jan. 21

• Customer Service in Today's Public Safety Communications (8 CDEs)

Oct. 9 - 29 | Nov. 13 - Dec. 3 | Jan. 15 - Feb. 4

• Public Safety Communications Staffing & Employee Retention (8 CDEs)

Oct. 9 - 29 | Jan 15. - Feb. 4 

ECC Technology

• Fundamentals of Next Generation 9-1-1 (NG9-1-1)  (16 CDEs)

Oct. 21 - 22 (Dublin, OH)

• Cybersecurity Fundamentals for the ECC (8 CDEs)

Oct. 29 (Virtual) | Feb. 11 (Virtual)

EMD, Fire Service and Law Enforcement Communications 

• Law Enforcement Communications (32 CDEs)

Oct. 2 - Nov. 12 | Nov. 6 - Dec. 17  | Dec. 17 - 20 (Virtual)  

• Emergency Medical Dispatch, 5th Edition, Version 4 (32 CDEs)

Oct. 9 - Nov. 19 | Oct. 16  - Nov. 26 | Nov. 6 - Dec. 17 

• Fire Service Communications, 3rd Edition (32 CDEs)

Oct. 16 - Nov. 26 | Nov. 5 - 7 (Virtual) | Nov. 5 - 8 (Alfred, ME)

Specialized Training for Telecommunicators

• Disaster Operations and the Communications Center (8 CDEs) Oct. 9 - 29
• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs) Oct. 9 - 29 | Nov. 13 - Dec. 3 | Dec. 11 - Jan. 7
• Crisis Negotiations for Telecommunicators, 2nd Edition (8 CDEs) Oct. 9 - 29 |  Nov. 13 - Dec. 3 | Dec. 16 (Virtual)
• Fundamentals of Tactical Dispatch for Telecommunicators (16 CDEs) Oct. 9 - 29  | March 12 - Apr. 1

Supervisory/Management

• Emergency Medical Dispatch Manager (8 CDEs)

Oct. 9 - 29 | Nov. 13 - Dec. 3 | Dec. 11 - Jan. 7

• Communications Center Manager, 1st Edition (24 CDEs)

Oct. 9 - Nov. 12 | Nov. 6 - Dec. 10 | Dec. 11 - Jan. 21

• Communications Center Supervisor, 5th Edition (24 CDEs)

Oct. 23 - Nov. 26 | Nov. 6 - Dec. 10| Dec. 4 - Jan. 7

See course schedule

DEADLINES & REMINDERS

Elevate Your Career With CPE - An Executive Leadership Program for Emergency Communications Professionals

Are you ready to develop the critical leadership skills needed to thrive in today’s fast-paced and ever-evolving public safety environment? Apply for APCO’s Certified Public-Safety Executive (CPE) Program. Known throughout the public safety community, the CPE program offers a unique opportunity to explore topics such as:

• Leadership styles
• Challenges in public safety leadership
• Managing and driving change

Join the elite group of CPE graduates shaping the future of emergency communications. The next CPE program for CPE Class 18 begins in January; the deadline to apply is October 15.   

APPLY 

Time Is Running Out to Register for the 9-1-1 Staffing Crisis Summit

Be sure to register for the 2024 9-1-1 Staffing Crisis Summit, taking place October 22-24 in Fort Worth, Texas. Join public safety professionals, state and local government leaders and innovative companies from the private sector to explore ways to improve retention, innovate recruiting, streamline the hiring process, implement creative staffing strategies and build a culture of excellence. Worth 13 CDEs.

LEARN MORE 

 Have a Passion for Teaching? Become an APCO Adjunct Instructor

The APCO Institute is seeking experienced and passionate emergency communications professionals to join our APCO Adjunct Instructor Corps. In this role, you’ll teach virtual, online, and in-person courses to public safety practitioners, helping shape the future of emergency communications. 

LEARN MORE

WEBINARS

9-1-1: Where It’s Headed  

October 1 | 1 p.m. - 2 p.m. ET | Free for APCO Members; $59 for non-members | Worth 1 CDE

This is the time to think in new ways about emerging technological capabilities and how we leverage them to create safer communities and more effective organizations with better results. Join this webinar to learn how to turn current challenges into future opportunities. A few of the topics discussed include:

• How AI and automated processing of events can help alleviate staffing challenges
• How new tools and processes like CAD-to-CAD data exchange and alternative response programs can aid resource management
• How better geographic information from maps and drones can improve incident outcomes

Speaker: Christopher Carver, Director, Market Development, Hexagon

 REGISTER 

Sponsored by Hexagon