Training Connection - October 2024

ANNOUNCEMENTS

Important Update: CPE Class 18 Application Deadline Extended

Due to recent weather impacts in the southern region, the deadline to apply for Class 18 of APCO’s Certified Public-Safety Executive Program has been extended to October 29. Don't miss out on this chance to enhance your leadership skills in public safety. Learn more 

We Need You! Be a Voice for Change in Public Safety Communications

Ready to get more involved? Join an APCO Standards Working Group and help set the standards that will shape the future of public safety communications! All experience levels in public safety are welcome, and the time commitment is only two hours per month. Three standards working groups are forming now. Tell me more 

COURSES STARTING SOON

Last Minute Training  

Need CDEs right away? We have space in these courses that start soon.

10/29: Cybersecurity Fundamentals for the ECC, Virtual Classroom #72419 (8 CDEs)

10/30 - 12/3: Communications Training Officer, 6th Edition, Online #72905 (24 CDEs)

10/30 - 12/10: Emergency Medical Dispatch, 5th Edition, Online #72805 (32 CDEs)

11/5 - 8: Fire Service Communications, 3rd Edition, Virtual Classroom #72442 (32 CDEs)

11/6 - 12/3: Public Safety Telecommunicator 1, 7th Edition, Online #72994 (40 CDEs)

See the training calendar for more dates and courses – virtual courses | online courses | in-person courses 

TRAINING CALENDAR

Upcoming APCO Institute Courses

The APCO Institute offers several topics and dates for emergency communications training. Unless indicated otherwise, most courses are online. 

PST, EMD, Fire Service and Law Enforcement Communications 

• Fire Service Communications, 3rd Edition (32 CDEs) Nov. 5 - 8 (Virtual) | Dec. 18 - Feb. 4
• Emergency Medical Dispatch, 5th Edition, Version 4 (32 CDEs) Nov. 13 - Dec. 31 | Dec. 4 - Jan. 21 
• Public Safety Telecommunicator 1, 7th Edition (40 CDEs) Nov. 13 - Dec. 10 | Dec. 9 - 13 (Virtual)
• Law Enforcement Communications (LEC) (32 CDEs) Dec. 17 - 20 (Virtual)  | Jan. 8 - Feb. 18

"All topics covered were excellent." – LEC Course Student Testimonial

Supervisory/Management

• Communications Center Manager, 1st Edition (24 CDEs) Nov. 12 - 14 (Virtual) | Dec. 11 - Jan. 21
• Emergency Medical Dispatch Manager (8 CDEs) Nov. 13 - Dec. 3 | Dec. 11 - Jan. 7
• Communications Center Supervisor (CCS), 5th Ed. (24 CDEs) Nov. 20 - Dec. 24 | Dec. 4 - Jan. 7

"Excellent course that every supervisor must have." – CCS Course Student Testimonial

Communication Center Operations

• Bullying and Negativity in the Communications Center, 2nd Edition (8 CDEs) Nov. 13 - Dec. 3 | Dec. 5 (Virtual)
• Customer Service in Today's Public Safety Communications (8 CDEs) Nov. 13 - Dec. 3 | Jan. 15 - Feb. 4
• Comprehensive Quality (16 CDEs)  Nov. 13 - Dec. 17 | Dec. 11 - Jan. 21

"This course gave me the knowledge I need to understand a QA program better to further my career." – Comprehensive Quality Course Student Testimonial

Specialized Training for Telecommunicators

• Crisis Negotiations for Telecommunicators, 2nd Edition (8 CDEs) Nov. 13 - Dec. 3 | Dec. 16 (Virtual)
• Communications Training Officer, 6th Edition (24 CDEs) Nov. 13 - Dec. 17 | Dec. 2 - 4
• Active Shooter Incidents for Public Safety Communications, 2nd Edition (8 CDEs) Nov. 27 - Dec. 17 | Dec. 11 - Jan. 7

View the 2024 - 2025 training calendar

WEBINARS

The Disruptive Power of ASAP Service

October 31 | 1 - 2 p.m. ET

Free for APCO Members; $59 for non-members | Worth 1 CDE

Every year, as many as 50 million calls generated by commercial and residential alarm systems reach emergency communications centers, which slows emergency response and places tremendous stress on telecommunicators. This is a very big problem for the 9-1-1 community. Fortunately, a highly effective solution already exists for overcoming it — the ASAP Service, which is based on the Automated Secure Alarm Protocol jointly developed by APCO and The Monitoring Association (TMA).

Attend this webinar to learn how APCO and TMA collaborated to create the ASAP service, how it enables telecommunicators to focus on emergency calls that require their expertise and how the ASAP service might evolve in the future.

REGISTER 

Sponsored by Mission Critical Partners

Impressive, Innovative, Influential Iowa

November 12 | 1 - 2 p.m. ET

Free for everyone | Worth 1 CDE

This webinar looks at how the town of Spencer came up with innovative solutions during a recent flood utilizing deployables to keep their ECC functioning and how their solution is influencing the way FirstNet is being used.

Learning Objectives:

• Understand how Iowa public safety agencies are leveraging FirstNet to support continuity in response across the state.
• Learn about successful approaches for using deployables to support ECC operations.
• Learn about the ongoing testing being done to support innovative uses of FirstNet in the ECC ecosystem.

REGISTER 

ECC RESOURCES

Struggling to Staff Your ECC?

Do you partner with schools in your community for staff recruitment? APCO International offers the Career Instructor Program at no cost to certified educators. The course is completed online, and seats are available now. Share this opportunity with local schools that may be interested in preparing students to become PST-certified and helping address staffing needs in your ECC. Learn more