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Leopards Courier Private Limited Leopards Courier pvt ltd Leopards Courier Services (Pvt.) Ltd.: Addressing Unprofessional Customer Support I’m compelled to share my disappointing experience with Leopards Courier Services. Since Friday, I have been trying to reach out to them through their customer chat and helpline, but their response has been nothing short of unprofessional. Chat Support Issues: Every time I connect with their website chat, the agents successfully join the chat and greet me, but then they go completely blank and fail to respond further. Helpline Woes: Their helpline constantly claims that "all agents are busy," yet there’s no progress or indication that I’ll get through to someone. It’s a never-ending wait with no resolution in sight. I’ve attached a screenshot from my chat with their representative (hiding the agent’s name, as this is not about blaming individuals but addressing the system's flaws). As customers, we deserve timely and professional support, especially when relying on courier services for important tasks. Leopards Courier needs to take responsibility for their lack of responsiveness and improve their customer support standards immediately. To anyone else facing similar issues: how have you managed to get a response from them? Let’s highlight these problems to ensure no one else has to go through such poor service. #CustomerExperience #UnprofessionalService #LeopardsCourier

Customer Trust is Everything. 🐶 Here’s what one of our amazing clients had to say about York Dog Walkers: “I cannot recommend York Dog Walkers highly enough. Elise and Kieran are amazing. True professionals that I trust with Margot 🐶 implicitly. A fantastic service provided by dedicated, lovely people. If you’re looking for a dog walker, these guys should be your first call! ⭐️⭐️⭐️⭐️⭐️” The little things – consistency, trust, and communication – are what turn clients into loyal advocates. If you’re a small business owner, how do you prioritise building trust with your customers?

In Honor of Customer Service Week, Meet Juma Andrew, Our Customer Champion! 🎉💼" We're celebrating the heroes behind the scenes, and who better to spotlight than Andrew Juma, our System Support Lead? 🚀 Andrew is the go-to guy for solving customer challenges at lightning speed ⚡ and making sure all our systems run smoothly. From collaborating with different teams to ensuring we hit every Service Level Agreement, Andrew’s day is all about delivering top-notch service What keeps him going?🤔 How does he unwind when he's not delivering exceptional customer support? And what's his mantra when the going gets tough? Find out more about our Customer support champion👇🎖️ hashtag #customerserviceweek #AboveandBeyond

In public safety, our commitment to serving the public is unwavering. But before effectively serving the community, we must ensure a strong foundation of internal customer service. At the core of everything we do is recognizing that our firefighters and support staff must feel respected, valued, and supported. Only then can we genuinely uphold the public's trust in us. Our connection to the community is a crucial aspect of the fire service. Every interaction, whether responding to a large-scale emergency or addressing more minor community concerns, is an opportunity to build trust and demonstrate excellence in our services. This requires a commitment to being proactive, responsive, and empathetic. Focusing on internal customer service creates a positive work environment that enhances teamwork and communication. This internal focus is directly reflected in the quality of service provided to the community. When our team is well-coordinated, and morale is high, we can respond more effectively and compassionately to those in need. For those interested in diving deeper into the strategies that can elevate our service delivery, check out my article "[Fire Service Customer Service: How Can We Demonstrate Excellence?](https://lnkd.in/gMbDriVa)" on FireRescue1. It offers valuable strategies and examples to help us build trust and demonstrate our commitment to safety and support. #FireService #CustomerService #PublicSafety #CommunityTrust #FirefighterLife #FireRescue1

🚨🦌 Is Your Support Team Holiday-Ready? Holidays are the time for warm cocoa, ugly sweaters, and (finally!) some well-deserved rest. But what happens if downtime hits your customer support system during the holiday rush? We’ve got your back. The HelpDocs Holiday Checklist helps your team: • Set expectations so everyone knows when you’re available. • Plan ahead to tackle downtime emergencies like a pro. • Take stress-free time off while keeping your support seamless. 📩 Sign up now to get the checklist + join Bookmarked Monthly, where you’ll find more neat tips for stress-free customer support 😌

Celebrating the Heart of Every Business: Customer Service! 💛 "This week, we celebrate the true heroes behind every business—customer service professionals! At Realvest, we understand that exceptional customer service isn’t just about solving problems, but about building trust, creating connections, and making our customers feel valued every step of the way. From helping clients navigate the journey to becoming land or homeowners, to addressing concerns with care and dedication, customer service is at the heart of what we do. It's not just about transactions—it's about relationships. To all my fellow customer service champions out there, let’s keep making a positive impact, one conversation at a time. 💬 You’re making the world a better place, one satisfied customer at a time. #CustomerServiceWeek #ServiceExcellence #CustomerFirst #BuildingTrust"

At What Chefs Want, customer service is everything. From our non-commissioned customer advocates to our WOW support team, we’re all about giving you unbiased, personalized help focused on your needs and success. Your success is our success! #cheflife #customerfocus #teamwork

✨ What do Saint Nicholas and Customer Support have in common? 🎅✨ Both are rooted in a mission to help others, spread kindness, and create positive experiences. While Saint Nicholas is known for his generosity and goodwill, customer support teams live out these same values in the modern world. 🔑 Here’s the connection: 1️⃣ Meeting Needs with Generosity – Just as Saint Nicholas helped those in need, customer support works tirelessly to provide solutions that make people’s lives easier. 2️⃣ Empathy at the Core – Saint Nicholas showed compassion and care for others, just as great support teams empathize with users to resolve challenges with kindness. 3️⃣ Surprising with Goodwill – Whether it’s leaving coins in shoes or going the extra mile for a customer, both understand the power of small, meaningful gestures. 4️⃣ Earning Trust – Consistency and reliability defined Saint Nicholas, and they’re essential traits of outstanding customer service. 5️⃣ Aiming for Impact – Like Saint Nicholas’s efforts to uplift his community, customer support builds stronger connections between people and organizations. In the end, both remind us that service is about making lives better—whether it’s through a secret gift or a timely resolution. How does your team embody the spirit of Saint Nicholas in their daily work? Let’s celebrate the unsung heroes who keep the magic alive! 🎄📞 #CustomerSupport #KindnessInAction #SaintNicholas

Hey, #ThrivingThursday fam! 💼 Today, I want to talk about staying cool under pressure. Have you ever lost your cool with a customer service representative? 🤯 It happens to the best of us, but it's important to remember that they are just doing their job and trying to help. 🙏🏼 Next time you feel yourself getting frustrated, take a deep breath and treat them with kindness and respect. 💕 Trust me, it goes a long way and can even lead to a better resolution. 🙌🏼 Share your experiences in the comments below and let's keep our cool together! 😎 📌 Watch in full here: https://lnkd.in/gzgwAKsh #customerservice #patienceiskey #staycool

What does going above and beyond mean to you as a Customer Support? What do you do when you encounter a difficult situation with a customer? As a Virtual Assistant, I often handle multiple tasks for my clients. One occasion stands out: I had a customer who was really stressed about a project that wasn’t going as planned. He was tight on deadline, and the pressure was on. Instead of just sending him an email update, I decided to hop on a quick call to better understand his concerns. I know how much it helps to feel heard, and that phone call made a huge difference. We walked through the issues together, and I helped him create a clear plan to get things back on track. By the end of the call, he felt much better and was ready to tackle the project For me, this year's Customer Service Week theme: Going Above and Beyond, means: - 𝗣𝘂𝘁𝘁𝗶𝗻𝗴 𝗶𝗻 𝗲𝘅𝘁𝗿𝗮 𝗲𝗳𝗳𝗼𝗿𝘁 𝘁𝗼 𝗲𝘅𝗰𝗲𝗲𝗱 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 - 𝗗𝗼𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘄𝗵𝗮𝘁 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗼𝗿 𝗮𝘀𝗸𝗲𝗱 - 𝗦𝗵𝗼𝘄𝗶𝗻𝗴 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲, 𝗰𝗮𝗿𝗲, 𝗮𝗻𝗱 𝗮 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 - 𝗜𝘁’𝘀 𝗮𝗯𝗼𝘂𝘁 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗺𝗲𝗲𝘁𝗶𝗻𝗴 𝗯𝗮𝘀𝗶𝗰 𝗻𝗲𝗲𝗱𝘀, 𝗯𝘂𝘁 𝗴𝗼𝗶𝗻𝗴 𝗳𝘂𝗿𝘁𝗵𝗲𝗿 𝘁𝗼 𝗺𝗮𝗸𝗲 𝗹𝗮𝘀𝘁𝗶𝗻𝗴, 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗶𝗺𝗽𝗮𝗰𝘁. 𝗪𝗵𝗲𝗻 𝘄𝗲 𝘁𝗿𝗲𝗮𝘁 𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗰𝗮𝗿𝗲 𝗮𝗻𝗱 𝗲𝗺𝗽𝗮𝘁𝗵𝘆, 𝘁𝗵𝗲𝘆 𝗳𝗲𝗲𝗹 𝘃𝗮𝗹𝘂𝗲𝗱, 𝗮𝗻𝗱 𝘄𝗲 𝗰𝗮𝗻 𝗺𝗮𝗸𝗲 𝘁𝗵𝗲𝗶𝗿 𝗹𝗶𝘃𝗲𝘀 𝗮 𝗹𝗶𝘁𝘁𝗹𝗲 𝗲𝗮𝘀𝗶𝗲𝗿. #CustomerServiceWeek #AboveAndBeyond #VirtualAssistant #ClientSupport #EmpathyMatters #HappyCustomerServiceWeek.