NexGen Title Agency’s Post

Transcript

2025, what are we doing right now? Well, the first thing that we're doing is we're refreshing our website. Our website now is 7 years old. It was time to refresh it. And what we're doing now, instead of talking to the public in general about our commercial agency and what services we have, we're now pointing that website to the specific people we want to work with. So whether it's a developer and investor or a lender or a realtor or a transactional. Attorney and their staff, we're making sure they know the difference that we can make and how we can improve the service to their clients. So the websites getting revamped, softwares getting upgraded, We have a great software system. However, we need just a little bit more info, a little bit more power behind us. And so we're going to upgrade our transactional software in the coming months just to keep efficiency at a top level, increase our capabilities. Make sure that as we grow that we've got the software that will grow with us. Our marketing is getting targeted again, very much like the website, just making sure that the attorneys, the bankers, the Realtors, the investors, the developers, everybody we want to talk to, we're talking to them, whether it's through a website, social media or in person, getting together with people over lunch and breakfast and talking about our capabilities. And then personnel. We have more people working for us now and I think it's important that we make sure we're taking care of our own team. So whether it's gym memberships and Wellness or improvements in our work style, aesthetics, or just generally keeping our office in a bright, contemporary, open atmosphere, whatever we can do with our staff to keep them at the top of their game, we're taken. A lot of interest in making sure that we're advancing that. And then I think finally we still have a few support hires that we'll look at. We have the All Star team in place. We've got the underwriters, we've got the closers we have. We have most of our positions covered, what we'll probably need in 2025 or a couple of support positions so that they All Stars can do the work that they do. And we have the support people behind them to make sure that they're they can stay focused on what's important. So a lot of what we're doing internally at Next Gen. right now is just about keeping the momentum and making sure that we don't fall behind on customer service. So I think most of us agree that 2025 is going to be another year that continues to move in a positive direction with the new administration. I think there's a hope that interest rates will come down a little bit and maybe that gets the larger developments that are more interest rate sensitive. Hopefully they start coming off the sidelines and that'll be good for our team. Again, we've done a lot of 10 million and under transactions over the last year to be able to mix in some of those. Larger developments, the 40, the 60, the $100 million transaction, that's good for our team. It's obviously good for revenue and it's good for us to show that we can handle those transactions. We've handled them in the past. The volume dropped off a little bit last year, but hopefully with interest rates, we'll see that volume increase in the future. Continued market share impact in those areas where we put the most emphasis. So whether it's multifamily, whether it's industrial developments, warehousing, senior living, which we have played a significant role in local senior living facilities in their development or boutique retail centers where you might see a retail coffee shop next door to a dentist or an auto parts store, whatever. That might be the smaller boutique retail centers seem to still be doing well. And then another place we want to grow, there's two specific areas we'll look at next year. 1 is in bond transactions. Bond transactions whether it's municipal or private, we've done some of those in the senior living facility arena. We hope to continue to grow in those type of transactions and then working with localities, with municipalities, governments. Cities, counties, you know, they buy their own real estate, they develop their own, their own new developments out there. They're involved in making their cities better and they need title search work, they need title insurance, they need Closings just like the consumer does. That's one of the things that Christie brings to us is close relationships with the municipalities and the counties. So we hope that will grow in that arena also as we look forward to 2025. We have a lot to be thankful for. Next Gen. has been blessed. We have a great ownership group, we have a fantastic team and we think the future just continues to get bright. We've been very blessed with growth every year. We had a big leap in 2024 and we're looking forward to 2025. And I can't thank our customers, our clients, the attorneys, the bankers, the Realtors, all those folks that send business to us. We can't thank them enough. But this is an opportunity for me to say thank you, whatever we can do for you, don't hesitate to reach out and together as a team, we'll look forward to making 2025 and even better year.