Latinos in Success’ Post

Happy Friday, LinkedIn fam! As we wrap up the week, let's talk about something that's been fueling our excitement lately – Scaled Customer Success! Imagine building something from scratch that transforms the way we support and engage with our customers. That's exactly what we're doing with Scaled Customer Success at SpotDraft, and the impacts are nothing short of amazing! Why Scaled Customer Success is a Game-Changer: Proactive Support: We’re anticipating our customers' needs before they even ask! Increased Efficiency: Automation and data-driven insights mean we’re helping more customers in less time. Enhanced Customer Experience: Personalized, timely interactions are making our customers feel valued and heard. Growth Opportunities: Happy customers lead to higher retention rates and more upsell opportunities. Being part of this journey from the ground up is like riding a wave of innovation and growth. It's challenging, rewarding, and incredibly exciting! Here's to building stronger relationships, one customer at a time, and making a lasting impact together. 💪 How are you scaling your customer success efforts? Share your experiences and let’s learn from each other! Enjoy your weekend! 🌟 #CustomerSuccess #ScalableGrowth #CustomerExperience #Innovation #FridayFeeling

We had a great time sponsoring another CS Angel Pay It Forward event last Friday! The discussion on "Should You Monetize Customer Success" with Alexandra (Alex) Gold, Brian Pereira, and Charlie Page was super insightful 💡 With 77% of the audience saying their organizations are thinking about Monetizing Customer Success, this topic was not one to miss! If you didn't get a chance to sign up but would like a copy of the recording, comment below and our team will share it over 😁 #CustomerSuccess #PayItForward #RevSetter

Engaging every customer at scale can feel like an uphill struggle, let alone when resources are limited. Luckily for us, Matt O' Boyle shared Intercom's approach to this conundrum at the Customer Success Festival. 🥳 Their goal? To reduce churn through better engagement across the entire customer lifecycle. By dividing and conquering scale motions, Intercom aims to deliver exceptional experiences at scale. 🔗 https://lnkd.in/dzG_BNds 🔗 What strategies have worked for scaling your customer success efforts? Let us know in the comments! #CustomerSuccess #Engagement #Scale

Wondering how Vitally can supercharge your #CustomerSuccess game but unsure if you’re ready to take a first meeting? No worries, we totally get it. But hey, we're here to sprinkle some magic and change your mind! Join us for a short and sweet demo webinar on June 12th to see how we empower organizations like yours to not just survive, but THRIVE through Customer Success! 🔗 Register now: https://lnkd.in/eaDgsG2Z

Customer Success is evolving, are you keeping up? It's not just about retention anymore. CS is a key revenue driver, and the smartest teams are turning it into a growth engine. Want to know how? Join Brent Krempges next week for an exclusive webinar with Michelle MacCarthy & Tim Eclair-Heath from Unit4, where they will explore: 🔑 Proven strategies to drive long-term growth 📈 Tactical insights from Unit4’s Success4U program If you’re serious about elevating your CS team’s impact, this session is a must. 👉 Register today: https://lnkd.in/ezU4XQtM #CustomerSuccess #Growth #Revenue 

A customer email is more than a piece of text, it’s a crucial touchpoint. 🎯 With ZapScale’s new feature, you can not only deliver updates but value through personalized and relevant insights without any effort. And yes, you can send these emails from ZapScale’s customer success platform itself. Read our detailed blog to know more 👉🏽 https://lnkd.in/dreM8s9K #CustomerSuccess #CustomerRelationship #CustomerValue

⏰ 1 day to go! ⏰ Tomorrow: Our partners Mayple will be hosting a special live debate with Nick Mehta, CEO of Gainsight, and Jay Nathan, CCO of Churnkey. The topic: Has Customer Success Run Its Course? 💭 Join them for this dynamic discussion as they explore whether traditional CS strategies are still delivering real revenue or if new, innovative approaches are taking over. 📅 October 15 ⏰ 1pm EST | 6pm BST Sign up today and don't miss out 👉 https://lnkd.in/endDEAjs #customersuccess

In just 𝟰𝟴 𝗵𝗼𝘂𝗿𝘀, three Customer Success experts will take the virtual stage to help you craft a winning plan for the year ahead: • Sara Arecco : Align customer journeys to drive retention. • Christopher Warren-Gash : Build deeper relationships for MRR growth. • Porter Williams : Scale CS with smart automation. 💡 𝗣𝗿𝗼 𝘁𝗶𝗽: Bring your questions—our speakers are ready to tackle your toughest challenges. 👉𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝘁𝗼 𝗷𝗼𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻: https://lnkd.in/dkN2HHuN

Who saw the update this week? 👀 Paiger 2025 --- new and refreshed. As a Customer Success team, we always say to our clients that we want their feedback. It's not because we want to 𝐬𝐞𝐞𝐦 like we listen, it's because we actually do. All of this feedback gets stored and reviewed regularly because ultimately we want to bring you a product that you've asked for. So, our incredible tech team have been busy ticking lots of those requests off this list. Our latest release is now live and we're talking things like.. ↳ A simplified dashboard ↳ More ways to create content ↳ A teleprompter to make video easy ↳ Improved business development features We took our customer feedback and turned that into an even stronger product for recruiters in 2025. 𝐄𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐲𝐨𝐮𝐫 𝐂𝐒𝐌 𝐰𝐚𝐧𝐭𝐬 𝐭𝐨 𝐬𝐡𝐨𝐰 𝐲𝐨𝐮 𝐭𝐡𝐞𝐬𝐞 𝐜𝐡𝐚𝐧𝐠𝐞𝐬. 𝐃𝐫𝐨𝐩 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐚𝐧𝐝 𝐈'𝐥𝐥 𝐦𝐚𝐤𝐞 𝐭𝐡𝐚𝐭 𝐡𝐚𝐩p𝐞𝐧. Not a customer but now intrigued? ------- https://lnkd.in/eQhYW5MH #customersuccess #customerfeedback #product

In the wild world of subscriptions, there are two things that rule the roost: scalability and customer retention. And guess what? They're not just tech jargon—they're essential strategic priorities. Our very own Tony Allen, CTO at Recurly, breaks it down in his latest Forbes article. He's all about emphasising the importance of a rock-solid subscription and billing management setup. It's not just about survival; it's about thriving, even when faced with the toughest growth challenges. Ready to dive into the nitty-gritty of subscription success? Tony's got the insights you need! Check out his article and let's keep the conversation flowing. 🚀 #KeepAGoodThingGrowing®️ #RecurlyInTheNews #ForbesCouncil