Location: 100% Remote (Candidates must be US Based)
General Summary
Responsible for managing the collection of account balances from third-party payors and patients for services rendered. Oversees the Cash Posting area and Follow-up, and develops policies to manage the cash posting system and team.
Responsibilities
Analyze A/R reports, identify performance gaps, and advise on corrective actions.
Establish protocols for account resolution by Financial Service Representatives.
Oversee departmental performance and ensure staff productivity.
Identify trends and collaborate with departments to resolve billing issues and improve reimbursement.
Resolve high-dollar accounts with third-party payers.
Monitor and improve cash posting processes, including payments, refunds, and reconciliations.
Conduct departmental meetings and work closely with other teams to ensure smooth business flow.
Address customer service issues promptly and professionally.
Education and Experience
Bachelor’s degree in business or related field, or equivalent experience.
Seven years of billing or collections management experience in a large, complex environment.
Skills and Abilities
Knowledge of medical coding, billing, and insurance requirements.
Strong analytical, organizational, and communication skills.
Proficiency in office software (spreadsheets, databases, etc.).
Strong Epic Knowledge Required
Ability to work in a fast-paced environment with excellent problem-solving skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Production and Management
Industries
Hospitals and Health Care
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