Program Manager

The Reality Labs Service Planning & Design team at Meta is focused on planning, designing, and improving service experiences for Reality Labs customers. As a Program Manager on this team, you will be responsible for ensuring the successful launch of new programs and products within our Post-Sales operations organization. You'll lead cross-functional project teams, collaborate with product and business stakeholders, and work closely with our Program Portfolio Manager to shape the business rhythm of our organization.In this role, you'll manage service launch planning, driving operational readiness, aligning teams, and tracking progress across multiple work streams. You'll also develop and implement processes to prioritize, manage, and track work across the organization, ensuring seamless execution of new product/service launches. The ideal candidate thrives in fast-paced and innovative environments, has a passion for delivering world-class service experiences, and brings expertise in project and program management, launch readiness, and effectively working across teams and organizations to deliver impact.

Program Manager Responsibilities:

• Build and manage launch readiness programs and activities for the Post-Sales Operations Organization
• Collaborate with cross-functional teams, including Product, Engineering, and Operations, to ensure that all necessary preparations are made for a successful launch.
• Build and maintain relationships with stakeholders, including leaders, product teams, engineers, and other key partners, to ensure alignment and effective communication throughout the program lifecycle.
• Develop and deliver clear, concise, and timely communications to stakeholders, including program status updates, risk reports, and launch plans, to keep everyone informed and engaged.
• Identify, assess, and mitigate risks that could impact program success, and develop contingency plans as needed, to minimize disruptions to our support operations.
• Continuously evaluate and improve program management processes, tools, and templates to increase efficiency and effectiveness, and ensure that best practices are shared and adopted across the organization.
• Build scalable plans to deal with the most ambiguous situations, assessing resource needs and removing bottlenecks.
• Support the design, build, and management of the business rhythm of the Post-Sales operations organization
  
  

Minimum Qualifications:

• 5+ years of experience in program management, with a proven track record of delivering complex programs and projects on time, within budget, and with high quality.
• Demonstrated experience in building and effectively delivering launch readiness programs
• Experience with risk management, including identification, assessment, and mitigation, in a fast-paced and dynamic environment.
• Attention to detail, with the demonstrated experience managing multiple priorities and deadlines, and adapt to changing requirements.
• Track record of embracing ambiguity and operating effectively in a fast-changing environment
• Communication and facilitation skills, with the demonstrated experience leading complex discussions with clarity and confidence
• Proven track record of working collaboratively with cross-functional teams and stakeholders at all levels of the organization
• Project management skills, with experience in building and managing launch processes and frameworks.
• Analytical and problem-solving skills
• Leadership skills with experience influencing and collaborating effectively across all levels of the organization
  
  

Preferred Qualifications:

• Experience managing and delivering programs and projects in a consumer electronics/hardware company
• PMP, PgMP, Agile, or Scrum certification is a plus.
• Experience working in a technology company or startup environment
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$116,000/year to $166,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.