Innovee Consulting LLC

IT Technical Support Technician

Innovee Consulting LLC Brooklyn, NY
Innovee Consulting LLC

IT Technical Support Technician

Innovee Consulting LLC Brooklyn, NY
2 months ago 73 applicants

See who Innovee Consulting LLC has hired for this role

Save

Use AI to assess how you fit

Get AI-powered advice on this job and more exclusive features.

Title: IT Technical Support Technicians

Location: Brooklyn, NY

Duration:12 Months

Work Hours: Technician 1 [Sunday thru Thursday 8am to 4pm]

 Technician 2 [Tuesday thru Saturday 2pm to 10pm].

Job Description

Responsible for various local technologies support, such as desktop, MF printer, Smart phones, local desktop application etc. at client Crossroads Juvenile Detention Center.

Responsibilities

  • Provides onsite technical support and IT services to client users across various locations. Under supervision, with latitude for independent action and the exercise of independent judgment, the Technical Support Technicians will be responsible to provide technical support to all ACS users for software, hardware, and network problems.
  • The specific duties include identifying, diagnosing, and resolving IT problems related to personal computer hardware, software applications, and mobile devices at assigned site(s); delivering, setup, and configuring end-user desktop & laptop computer hardware, software, Printers, Smart Phones, iPads, tablets, and peripherals; escalate problems (when required)
  • Assist in maintaining an inventory of IT hardware and software assets.
  • Assist in evaluating new technology.
  • Conduct end-user technical training as needed.
  • Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed.
  • Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements.
  • Handle the disposal of the end-of-life equipment by following client’ standard procedures.
  • Field support calls and the emails related to IT support.
  • Use remote access software to troubleshoot technical problems; use Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolution.
  • Setup projectors and video conferencing equipment for user training and meetings as needed.
  • Required to work various shifts at any client Detention Centers.
  • Handle the moves which require uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals.
  • Reimage computers or apply required system patches as needed to remediate issues.
  • Visit agency staff members to assist them with the Multifactor authentication (MFA) enrollment process including the setup of the Microsoft Authenticator app on agency issued smartphones.

Required/mandatory Skills

  • Proven experience managing and completing projects involving stakeholders from varied backgrounds, roles, and communities.
  • Follow guidelines and standards as set forth by client.
  • self-motivated, and enthusiastic, work well within a team environment and with minimal supervision.
  • Strong communication, analysis, and problem-solving skills.
  • Experiencing Reimaging computers or applying required system patches as needed to remediate issues.
  • Experience in installing and patching Microsoft Windows 10 and Office O365
  • Experience in configuring and patching desktop & laptop computers, MS Surface tablets.
  • Experience in remote desktop access software preferably Bomgar to troubleshoot issues remotely.
  • Experience in configuring multi-functional copiers.
  • Experience in configuring and supporting Android Smartphones

  • Seniority level

    Mid-Senior level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

Referrals increase your chances of interviewing at Innovee Consulting LLC by 2x

See who you know
Get notified when a new job is posted.

Similar jobs

People also viewed

Similar Searches

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More