Information Technology Support Engineer

THE SUCCESSFUL CANDIDATE WILL BE REQUIRED TO WORK FROM OUR NYC OFFICE 5 DAYS PER WEEK.

The IT team at Kobalt Music is a global team of 9 that reports to the VP of IT & Security, forming part of the wider KTech engineering function. We provide support for in excess of 400 people across 10 locations around the world.

We are looking for a highly motivated and personable individual to join our team of 9 who will play an integral part in helping shape an ever evolving support environment. Reporting to the Service Desk Manager the IT Support Engineer will be responsible for independently providing onsite support to our New York City and Miami office as well as providing remote support to the rest of Kobalt’s offices and employees.

If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!

WHAT DOES AN IT SUPPORT ENGINEER DO AT KOBALT?

• You provide day to day onsite and remote support to all levels of staff including meeting rooms and event equipment .
• You manage incidents and requests through a ticketing system as well as asset Management and maintaining accurate asset reports.
• You work closely with our People team to support all IT aspects of Joiners & Leavers.
• You contribute to our growing employee and technical knowledge base.
• You assist with various global projects and look to continually improve the systems, services and processes we use to support our customers and make their experience as easy and efficient as possible.

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

• You ideally have 2 years IT support experience, using ITIL practices, as well as triaging and handling tickets through a ticketing system.
• You are highly customer focused, a true team player as well as someone who takes initiative and can work independently.
• You can demonstrate an ability to effectively troubleshoot technical problems.
• You can demonstrate a knowledge of security best practices.
• You have a passion for automation.
• You have knowledge of administering Google Workspace, Okta, Slack, Intune and Jamf in a mixed Windows & Apple Mac environment (75/25).
• You have experience with asset management, recording and reporting of inventory.

WHY CHOOSE US?

At Kobalt we’ve prioritized creators since we first started in 2000. Our music services and the technology we’ve built helps make the industry more fair and rewarding for artists.

We’re trusted by some of the world’s biggest names like Doja Cat, Kali Uchis, Phoebe Bridgers and Sam Fender and songwriters such as Simon Aldred (Rag N Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).

We thrive on creativity and are committed to championing diversity. We’re dedicated to inclusiveness and provide all the resources and benefits you need to grow your career and reach your potential. We offer competitive compensation packages, professional development opportunities, and an entrepreneurial culture that makes working here not just fun, but also

rewarding.