Azalea Health is seeking a highly skilled Customer Success Manager (CSM) to collaborate closely with clients to understand their business objectives and identify opportunities to increase client satisfaction, reduce churn, and strengthen brand loyalty. The successful candidate will embrace a "hug our clients" mentality and will be responsible for developing and executing strategies that leverage client relationships for referral opportunities through outreach and advocacy.
If you want the challenge of contributing to a critical function that fuels the success of Azalea Health, then this may be the role for you.
What You Will Do...
Develop a deep understanding of each client's business objectives, challenges, and goals, and work closely with clients to identify areas where Azalea Health can add value, improve client satisfaction, and increase referenceability
Build strong relationships with clients by serving as a trusted advisor, providing guidance and support to ensure clients achieve their desired outcomes
Develop and execute client engagement plans, including regular check-ins, business reviews, and ongoing communication to ensure clients are achieving their desired outcomes
Proactively identify potential risks to client satisfaction and develop strategies to mitigate these risks
Collaborate with other departments, such as Sales, Product, and Technology to ensure client needs are met and feedback is incorporated into future product and service offerings
Advocate for clients internally and work to resolve any issues or concerns they may have
Analyze and report on client satisfaction and other key metrics, and using this information to drive continuous improvement
Maintain updated knowledge of Azalea Health's software products and services - with the ability to perform demonstrations of all Azalea products and services to clients as needed
Perform other duties as assigned
Background And Skills You Will Bring...
Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required
3-5 years of experience in SaaS Customer Success; 2+ years of experience in Healthcare IT, Customer Support required
Prior demonstrated experience with clinical and quality measure workflows
Demonstrated results in driving customer adoption and advocacy
Ability to influence through persuasion, negotiation, and consensus building
Ability to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environment
Excellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholders
Ability to travel up to 20%
SUCCESS LOOKS LIKE...
Being aggressive and taking initiative; we trust you to move the needle forward
Doing the job; outcomes are just as important as strategy
Being adaptable and amenable to meet the changes of a dynamic and evolving industry
Demonstrating humility; partnership and collaboration define who we are and how we operate
Tapping into your innovative side; conventional is not always correct
How We Invest In You...
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, telehealth, and life insurance
Generous employer sponsored subsidy towards employee's medical insurance premiums
Azalea Health covers 100% of the premiums for Life AD&D, Telehealth, and Long-Term Disability for all eligible full-time employees
Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
Azalea Health's EEO Statement
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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