Help Desk Support

Location: NYC

Salary: $65k

KITH is looking for a full-time, experienced IT Helpdesk Support to provide support to our NY offices, stores, and warehouse.

Key Responsibilities

• Serving as the first point of contact for employees seeking technical assistance over the phone or email, providing technical support for both hardware and software issues
• Monitor, manage and document Ticket Resolution system and process; escalating critical issues
• Monitor, maintain, troubleshoot, upgrade, and repair networks, servers, software, workstations, POS systems, peripherals, and mobile devices
• Troubleshoot, diagnose, and determine the best solution based on the issue and details provided by users.
• Communicate with vendors and their help desks as needed
• Setup, replace, and upgrade PC Hardware in the field and corporate office
• Assist in onboarding and offboarding of staff
• Take part in numerous projects (IT and business-related)
• Performs other duties as assigned
  
  

Our Ideal Candidate Must Have

• 2 or more years of help desk or field service experience – required
• Detail oriented, methodical, and highly organized
• Highly proactive and reliable person, self-starter
• Capable of working independently and as part of a team in a dynamic and demanding environment
• Strong communication and troubleshooting skills: experience with diagnosing, repairing and explaining a variety of IT issues to non-technical end users verbally and in writing
• Strong interpersonal skills and a sense of teamwork
• Passionate about technology and customer service
• Expectation of On-Call availability
• Customer Service Mentality
  
  

Strong Understanding, Knowledge And Hand-on Experience With

• Cloud Productivity Administration (G Suite, Office 365)
• Windows10 and Apple MacOS (MacOS 10.9 and up)
• Desktop applications, VPN access, Adobe, etc.
• Microsoft Office 365
• Backup solutions and Disaster Recovery
• Peripheral devices, including network printers, scanners, monitors & UPS devices
• Wireless controllers and access points, routers, firewalls, and network switches
• Tablets and mobile devices (iOS and Android)
• Remote support software such as Connect Wise control, and Go to Assist.
  
  

Not Required But a Plus

• Retail-specific experience and knowledge of POS systems and POS hardware and peripherals
• Windows Server 2012/2016, including Active Directory, Azure AD, security policies, Group Policy, DNS & DHCP, IIS
• Experience with Cisco Meraki and Ubiquiti equipment
• MDM systems
• Relevant certifications (A+ , Network +, MCSA, MCSE, CCNA, JNCIA)
• Familiarity with Freshservice ticketing systems, basic understanding of ITIL
  
  

Who We Are

Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents.

Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW, and many others.

KITH is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.