The Front Office Manager is responsible for overseeing all front office operations, including reception, reservations, and guest services. The ideal candidate will have excellent communication and organizational skills, as well as a strong customer service orientation.
Responsibilities
Manage and supervise front office staff, including receptionists, reservationists, and guest services representatives
Ensure that all guests receive a warm welcome and excellent service
Handle guest complaints and resolve issues in a timely and professional manner
Coordinate with other departments to ensure smooth operations and guest satisfaction
Develop and implement policies and procedures to improve front office efficiency and effectiveness
Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores
Train and develop front office staff to ensure high levels of performance and job satisfaction
Manage front office budget and expenses
Requirements
Previous Full-Service Marriott Experience
Lightspeed knowledge preferred/advantageous
Minimum of 3 years of experience in front office management
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to work well under pressure and handle multiple tasks simultaneously
Proficiency in Microsoft Office and hotel management software
Flexibility to work evenings, weekends, and holidays as needed
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Hospitality
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