Executive IT Support Engineer

Insight Global is looking for a dedicated Executive IT Support Engineer for one of our healthcare clients. Our client is focused on applying technology to drug development and building subsidiary life sciences and health technology companies. This role will start as a contract opportunity with extensions and potential conversion and be required to be onsite in New York City five (5) days per week, with some occasional travel to surrounding areas.

This role is a critical position within our client’s organization, responsible for delivering top-tier technical support to several of our client’s executives. This individual will be responsible for providing personalized assistance to executive-level users, troubleshooting hardware and software issues and implementing technology solutions to meet their needs. The ideal candidate will possess a unique blend of technical expertise, exceptional communication skills, and a proactive approach to problem solving.

Key Responsibilities will include:

• Provide personalized technical support to executives, including troubleshooting hardware and software issues, resolving network connectivity problems, and addressing any other IT-related concerns.
• Manage executive-level IT requests and prioritize tasks based on urgency and impact on business operations.
• Set up and configure new devices and software for executives, ensuring seamless integration with existing systems and security protocols.
• Collaborate with internal IT teams to escalate and resolve complex technical issues that require specialized expertise.
• Proactively identify opportunities to streamline IT processes and enhance the efficiency of executive technology tools and systems.

Desired Skills and Experience:

• 5 years of dedicated Executive Level support
• Experience supporting both Windows and MAC from an end user standpoint
• Experience supporting Bloomberg or similar financial reporting applications
• Basic networking skills
• Comfortable working onsite five days a week

Plusses:

• Experience with Freshservice ticketing system
• Experience providing support in financial services/investment banking

Compensation:

$50/hr to $65/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.