Director of Retail Operations

Job Summary:

Director of Retail Operations supports the company goals and vision by focusing on personal accountability, customer service and work efficiency. This position will be responsible to lead a team of District managers, Training Manager and other personnel to ensure smooth day to day operations of all company owned and operated sites.

Drives customer-centric culture within the company stores and increase sales and profitability. Directs the District Managers in developing and implementing best practices, measuring operational efficiencies, continuously improving productivity and achieving operational standards of excellence. Drive the execution of succession planning, workforce planning and development of direct reports. Instill a culture of accountability for all measurable, improving the customer experience and driving a culture of coaching, engagement and teamwork

Key Responsibilities:

• Has accountability for sales, profits, people development within the operations team and smooth operations of all company owned and operated sites
• Directs, through subordinate managers and staff, the ongoing operations and/development of the retail operations within the scope of the company’s mission and vision, Take decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources
• Responsible to translate strategic goals into retail operational plans to achieve the required targeted growth in sales and profits. Operates within the labor budget hours while efficiently managing operational efficiency, productivity and overtime at the stores.
• Ensures that the retail operation complies with all policies and procedures and maintain a high performance culture. Ensures that company is a responsible retailer for sale of age restrictive products and oversees effective management of BARS program.
• Implements general policies & procedures established by the COO, Board of Directors; directs their administration and execution as it relates to the retail operations. Supports the effective execution of the marketing programs/promotions at the stores.
• Utilizes hands on leadership approach by leading, supporting and coaching direct reports, store teams to understand and identify business critical issues in order to ensure the alignment of tactics, strategy and achieve business goals.
• Takes a lead role in building a people development culture within the operations team; spends time coaching Direct reports and identifying skills and opportunities for development; provides advice and guidance on Site General Manager issues when needed.
• Works with the HR Business Partner to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to. Participates in disciplinary, grievance unemployment hearings and appeals as required.
• Proactively manages and reviews the performance and progress of District Managers, and other direct reports, sets objectives and goals; works with Retail Training Manager to develop individual training plans for the team.
• Defines the tactics that realizes the business strategy for the operations team
• Participates in the strategic direction and decision making process for new initiatives, projects and procedures as necessary
• Performs other duties as assigned

Skills/Qualifications:

• Minimum of 5 years work experience in Regional or Director Level Retail Management within a multiple store organization, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Bachelor’s degree preferred
• Must have substantial experience in development and growth of retail store chain.
• Experience with Retail Inventory POS Computer System strongly preferred.
• Ability to lead effectively in a demanding, fast paced, team environment.
• Ability to read, analyze and interpret various sales reporting and make relevant decisions to increase sales and profitability.