Customer Service Manager

Job Description

We are looking for a Customer Service Manager who oversees a team of customer service representatives, ensuring high-quality service and customer satisfaction by managing operations, training, and addressing customer issues and complaints.

Key Responsibilities:

• Team Management:
  
  

Hire, train, coach, and evaluate customer service staff, setting performance goals and providing feedback.

• Customer Issue Resolution:
  
  

Investigate and resolve customer complaints and inquiries, ensuring timely and effective solutions.

• Process Improvement:
  
  

Identify areas for improvement in customer service processes and procedures, implementing changes to enhance efficiency and customer satisfaction.

• Performance Monitoring:
  
  

Track and analyze customer service metrics, identifying trends and areas for improvement.

• Communication:
  
  

Act as a liaison between customers and internal teams, relaying feedback and ensuring alignment.

• Strategic Planning:
  
  

Contribute to the development and implementation of customer service strategies and goals.

• Budget Management:
  
  

Manage the customer service department's budget, ensuring efficient resource allocation.

• Data Analysis:
  
  

Compile and analyze data to measure performance and identify areas for improvement.

• Customer Satisfaction:
  
  

Conduct customer satisfaction surveys and implement strategies to improve customer experience.

Company Description

We are the leading industrial repair company in the US. We have 2 repair facilities, one in Buford, GA and the other in Euless, TX. We have state of the art repair equipment and the quickest service in the field.

We are the leading industrial repair company in the US. We have 2 repair facilities, one in Buford, GA and the other in Euless, TX. We have state of the art repair equipment and the quickest service in the field.