Associate Engineer- Help Desk Agent
Associate Engineer- Help Desk Agent
Nagarro
New York, NY
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Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 35+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
This is an ONSITE position.
Pay Range: $18-20 DOE
Must have skills : Excellent communication skills and a good listener.
Duties And Responsibilities
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 35+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
This is an ONSITE position.
Pay Range: $18-20 DOE
Must have skills : Excellent communication skills and a good listener.
Duties And Responsibilities
- Perform outreach to necessary customers, including follow-ups as needed to complete case data entry
- Understanding and using the case compliance timeline and the use of time stamps for tracking transactions/outreach
- Provide support to the customers via any form of communication that is required, i.e.. phone, e-mail, chat
- Coordinate language translation services as needed, nine languages using a third-party tool
- Logging all work into Customer Relationship Manager (CRM) IT Service Management (ITSM) tools
- Research information using available resources like knowledge base, workflows, defined scripts
- Identifying customer problem and following the script to provide resolution or answers to questions
- Obtaining and evaluating all relevant data to handle inquiries
- Recording details of comments, inquiries, and actions taken for all work
- Escalate priority issues to the Team Leaders for a successful resolution if needed
- Must work as per Business Unit quality parameters defined
- You care about customer service and take pride in your work.
- You are an attentive listener, patient and empathetic.
- You use positive language, stay calm in surprise situations.
- You are able to maintain customer confidentiality.
- You have excellent time management skills.
- You are detail oriented.
- You have great follow-up skills.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Engineering -
Industries
IT Services and IT Consulting
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