Assistant General Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary Of Position

The Assistant General Manager (AGM) is responsible for overseeing the daily operations of the restaurant. Specifically, the AGM manages all employees, handles restaurant inventory and general cost of goods, and ensures that all aspects of operation comply with applicable company policies.

Roles And Responsibilities

• Understand all existing policies, procedures, standards, specifications, guidelines and training programs in place; implement and execute systems to ensure the business is operating in compliance with all applicable local, state and federal laws
• Create and manage systems to ensure the restaurant is organized to achieve consistently high operating standards; achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Implement and execute expense control and cash management systems required to achieve business budgets; analyze revenue and expenses to identify where improvements can be made
• Oversee employee recruitment, training, development, managing performance evaluations, disciplinary action, employee relations, and benefits
• Prepare weekly employee schedules, ensuring that service will not only be appropriately staffed but that labor costs will remain within budget
• Process payroll, facilitate proper cash handling and employee closeout procedures, and manage petty cash and tip distributions in accordance with company policy
• Manage the facility to improve longevity of furniture, fixtures and equipment, reduce expenses and achieve quality standards, including, but not limited to, the point-of-sale (POS) systems, internet, trash, recycling, and cleaning services
• Motivate staff to perform to the best of their ability and ensure staff adhere to the Company Code of Conduct
• Ensure timely replies and best practices with customer complaints, online reviews, and feedback
• Identify and implement opportunities for improvement in customer service, food & beverage quality and restaurant presentation
• Oversee and plan booking system (such as Resy) to ensure all services are maximized with reservations
• Attend and run daily pre-shift meeting
• Perform any other tasks commonly expected of an individual holding a high-level management position such as this one
  
  

Qualifications

• Ability to communicate and understand the predominant language(s) of all employees
• Must have knowledge of food service and hospitality industry, generally involving at least three (3) years of front-of-the-house operations and/or assistant management positions
• Possess basic math skills in order to handle money and/or operate our POS system
  
  

Physical Requirements

• Ability to be extremely active for long periods of time, including standing, walking, bending, kneeling, stooping, and crouching throughout an entire shift
• Ability to lift and easily maneuver heavy objects weighing up to forty (40) pounds
  
  

Equal Opportunity Employer

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

• Put People at our heart
• Stay two steps ahead
• Make the magic happen
  
  

Who You Would Be Working For

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program
  
  

*The Maybourne Beverly Hills participates in E-Verify.*