Account Manager (Cleveland)

Account Manager Job Description

The Account Manager is responsible for achieving annual sales revenue, profitability,

and key performance metric goals for their accounts of responsibility. The Account

Manager takes a lead role in establishing and driving the strategic plan for the customer

internally to optimize the company’s value to the customer. The Account Manager will

report to the Director of Account Management.

Key Responsibilities & Essential Job Functions:

1. Support, communicate, reinforce, and uphold the mission, values, and culture of the

organization.

2. Account management (~60%)

A. Be the primary resource and point of contact for an existing account base for

commercial and technical support with focus on account development and

growth.

B. Coordinate cross-functional teams to ensure the timely and successful

delivery of solutions meeting the customer’s needs and expectations.

C. Direct internal resources for strategic planning, quality, and technical

guidance activities for the customer.

D. Develop the sales forecast for existing and new business development.

E. Conduct regular reviews of costs and pricing to maintain GM targets on

existing programs.

F. Develop strong, trusting relationships at the customer to effectively support

and grow business.

G. Be the internal customer advocate on customer issues that may impact the

customers satisfaction or pose a commercial risk and lead discussions with

Customer Care and Operations teams to effectively address issues.

3. Account growth (~30%)

A. Execute strategies to identify and win new sales opportunities with customers

to consistently meet or exceed annual revenue expectations.

B. Work with our cost estimating team to develop sales quotes and proposals for

new business.

C. Negotiate order details and terms and drive the New Product Introduction

process to launch production.

4. Support the New Business Development team in onboarding new customers (~10%)Education & Experience

• Bachelor’s Degree

• Minimum 3 years’ sales experience.

• Industry experience with electronics manufacturing services, supply chain

management, or enterprise level capital equipment sales.

Key Competencies

• Strong interpersonal skills to build trusted long-term customer relationships.

• Demonstrated ability to communicate, present and influence credibly and

effectively at all levels of an organization.

• Ability to identify and resolve customer issues and concerns.

• Capability to understand technical products and concepts.

• Solid organization and prioritization skills.

• Ability to read and understand drawings and technical specifications.

• Knowledge of and experience with MRP Systems.

• Experience with Salesforce or similar CRM tools.

• Strong skills with Microsoft Excel.

• Formal sales training and experience with “consultative selling” process.

• Experience managing a sales opportunity pipeline a plus.

• Enterprise level commercial business knowledge

• Strong negotiation skills

• Spanish as a second language helpful.

• Skilled in the use of business software tools and technology.

• Problem analysis and problem-solving training and skills.

• Attention to detail and accuracy

• Adaptability and multi-tasking ability

• Strong time management skills