VentureDive

Still sampling 5% of your call center calls? AI is monitoring 100%. Time to rethink compliance. Discover more here: https://lnkd.in/dFtxPVD5

🚨 Is Your Contact Center Still Sampling Just 2-5% of Calls? It’s Time to Go 100%. 📞 AI is revolutionizing contact centers — boosting compliance, efficiency, and CX. ✅ 100% automated call scoring 📉 80% reduction in compliance violations 📈 200% more calls handled 🎯 5% increase in first-call resolution Our AI-powered solution turns your contact center into a strategic differentiator — not just a support function. 💡 Real-time insights. GenAI evaluations. Multilingual. Scalable. Secure. Ready to transform your operations and avoid costly penalties? 👇 Watch how we’re reshaping the future of compliance in contact centers.

🚀 KSA: The Future of Generative AI Is Here! 🌍 Saudi Arabia is positioning itself as a global leader in Generative AI with groundbreaking investments, tech advancements, and a thriving talent pool. From massive funding and R&D labs to AI models that speak Arabic, the Kingdom is accelerating its AI journey to transform industries and drive economic growth. SDAIA | سدايا 🔍 Swipe through to see how KSA is building the AI future!

Unlock the power of data to drive growth in MENA! 🚀 In this blog, we dive into how a robust data strategy can help businesses convert untapped data into actionable insights, improve compliance, and enhance efficiency. Learn from real-world examples like Majid Al Futtaim and LuLu Exchange on how they leveraged data to boost growth and resilience.

Unlocking the Power of AI for Arabic: Overcoming Language & Cultural Challenges in MENA 🌍🤖 Curious about how AI can truly speak Arabic? Dive into the challenges of fine-tuning generative AI models for the MENA region and see how to make it culturally and linguistically spot-on!

🌟 The Future of Banking = Conversational AI Highlights from an insightful panel discussion at the 5th MENA Conversational-AI Summit, held under the patronage of the Dubai Chamber of Commerce, in association with the Dubai Contact Center Business Group. Mai Momani, Head of CX at Invest Bank explains why banks must adopt Conversational AI NOW. As customer expectations evolve, AI is transforming how banks handle routine inquiries, allowing staff to focus on more complex, human-centric tasks. With AI-powered solutions enhancing fraud detection and compliance, the need for AI in banking is more critical than ever. 💡

🚀 Unlock the Future of Business Growth with Modern Data Platforms 🌐 In the rapidly evolving MENA region, the digital economy and AI applications are driving a data revolution. With the data center market set to nearly double by 2030, modern data platforms are becoming essential for businesses looking to stay ahead. Discover how scalable, flexible, and cost-effective data solutions can help you: - Access real-time insights for smarter decisions 🧠 - Tackle unpredictable growth without downtime 💡 - Ensure data security & compliance amidst complex regulations 🔐 Ready to explore the future of data-driven success? Dive into this comprehensive guide to see how modern platforms are reshaping industries across MENA:

Discover how cutting-edge data platforms help enterprises make smarter moves and streamline operations. Read the full blog here: https://hubs.li/Q039cYxp0

Driving Innovation in Financial Services with Conversational AI We were thrilled to have our Senior Vice President, Imran Moinuddin, moderate a thought-provoking panel discussion on “Improving Customer Experience – The Role of Conversational AI in Financial Services” at the 5th Annual Conversational AI & Contact Center Automation Summit 2025 MENA Conversational-AI Summit in Dubai. The session explored the transformative potential of Conversational AI in shaping the future of customer experience in financial services. Imran, alongside a distinguished panel, discussed how organizations can balance AI-driven efficiencies with the human touch, ensuring that customer experiences remain personalized and seamless. We are incredibly grateful to Imran and all esteemed panelists for their insights and contributions: 💡 Mai Momani – Head of Client Experience, Invest Bank 💡 Ankit Lathigara – Senior Director, Client Services, Nasdaq 💡 Linoy Kidd – CIO-GBT, MENAT, HSBC 💡 Biju Nair (BGN) – Assistant Director, Customer Experience, Ejadah Asset Management Group (Dubai Holdings)