Two Boxes’ cover photo
Two Boxes

Two Boxes

Transportation, Logistics, Supply Chain and Storage

Returns for the better.

About us

At Two Boxes, our mission is to build the world's best returns processing solutions in order to maximize the value of e-commerce returns and minimize the negative effects returns impose on our planet, consumers, and businesses.

Website
www.twoboxes.com
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
11-50 employees
Headquarters
Remote
Type
Privately Held
Founded
2022
Specialties
returns, reverse logistics, e-commerce, operations, warehouses, 3pls, and brands

Locations

Employees at Two Boxes

Updates

  • Crazy times in e-commerce land, but top brands and 3PLs are adapting fast. Join us for an insightful conversation with ops leaders as we dive into: 📦 Tariffs, returns, and the in-country advantage 📦 Smarter strategies for inventory operations 📦 Tips for finding a returns competent fulfillment partner Hear from… 🎙️Kyle Bertin, Co-Founder & CEO, Two Boxes 🎙️Chad Brinton, Head of Operations, True Classic 🎙️Alex Kent, Director of Strategy & Innovation, Stord 🎙️Matthew Hertz, Founder & CEO, Third Person Have a question you want us to answer? Drop it in the comments or DM us - we’ll feature it live! 👇

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  • Two Boxes reposted this

    View profile for Joe McIntyre

    General Manager @ Slotted - 3PL marketplace and self-guided RFP tool

    Having a US based fulfillment center doesn’t help you avoid tariffs, but it can help you mitigate your exposure to the changing economics of global trade. While the tariff and deminimis changes are having people look at their sourcing and fulfillment, most are focusing on the cost impact. But the real burden for many brands is and will be the cash-to-cash cycle. You need inventory to stay alive… get it close to your customers and get it sellable quicker. This atleast gets you the cash you need to continue brining in new inventory with the new tariff structure. Kyle Bertin from Two Boxes gives a great example about how having US warehousing (who are great at Returns… probably because they use Two Boxes) can help you avoid unnecessary cost and optimize your cash outlay.

    View profile for Kyle Bertin

    Co-Founder, CEO at Two Boxes

    I had a few questions on my last post regarding what I mean about the value of returned inventory going up in light of new tariff announcements. Let's break it down for a hypothetical $100M apparel brand, who imports their goods from China and has the following stats: - AOV = $150 - COGS = 20% - Inbound transportation (supplier to fulfillment location) = 10% - Return rate = 25% - Restock rate on returns = 70% Let's analyze the benefits of improving this brand's return to stock rate via better returns processes and technology in light of this brand now paying a 54% tariff on China imports. On average, apparel merchants on Two Boxes are getting 85% or more of their returns back to stock. Moving from a 70% to 85% restock rate would mean that this company would get $3.75M more GMV returned to stock. To replace that GMV from their supplier, they now would pay ~$1.5M on production costs, tariffs and inbound transportation. Instead, they would pay their 3PL ~$150,000 to process that inventory with higher quality (by, of course, using Two Boxes). By optimizing their returns to avoid unnecessary inventory and tariff costs, this brand could save ~$1.35M per year (or ~1.35% of their revenue). This is why we like to say returns are an asset (inventory) and do not have to be a liability for brands. If you're a merchant who wants some support thinking about how to optimize your returns, feel free to DM me and I'll take as many calls as I can cram in over the coming weeks.

  • We were thrilled to hear Mark Riskowitz VP of Operations at Caraway Home, shout out Two Boxes on the The New Warehouse Podcast! 🎧 As a fast-growing DTC brand, Caraway teamed up with Two Boxes to… 📦 Reduce fraud and processing errors 📦 Create returns visibility and improve workflows 📦 Power smarter decisions across ops, CX, and product The results… 📈 55% VAS success rate 🥘 3,000+ items returned to stock Together, we’re helping Caraway unlock operational efficiency, reduce unnecessary returns, and deliver a superior customer experience. Listen to the full episode. Link in comments. #Returns

  • Would your return policy have issued a refund on these boots? If you trigger refunds or store credit before inspection... You're probably rewarding bad actors. Two Boxes fraud features protect against return abuse... 🔍 triggering refunds AFTER inspection 📸 effortlessly documenting every return 📦 shipping abusive returns back to fraudsters ..and more. Helping you process more returns, and deal with less sh*t. Book a demo to learn more. #Returns #Fraud

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  • How do the most innovative brands manage returns from RMA to restock? Join us next Thursday at 1pm ET / 10am PT to hear from leaders building the modern return stack. We'll dive into: 📦 tactics for optimizing CX / fraud / inventory management & more 📦 current post-purchase trends informing our roadmaps 📦 the next era of returns management Link in comments to save your seat & get the recording 👇 #Shopify #Returns

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  • Thanks for the shoutout Cymbio! Great to see so many partners featured 🤝

    View organization page for Cymbio

    3,975 followers

    Want to scale your brand on marketplaces? The right tech stack isn’t optional—it’s essential. 📢🧩 That’s why we created the Marketplace Tech Landscape, featuring the top solutions from eCommerce platforms to ERP, fulfillment, return solutions, OMS, PIM, logistics, and beyond. 📦🛍️ Share your thoughts below! #MarketplaceTech #Ecommerce #RetailTech #Cymbio #MarketplaceSuccess Shopify, SAP, Salesforce, Adobe Commerce, BigCommerce, commercetools, Manhattan Associates, NetSuite, ReturnPro formerly goTRG, Loop, Acumatica, Ryder System, Inc., Amazon, ShipBob, Bergen Logistics, Bleckmann, NRI 3PL, Nimble, Fluent Commerce, Capacity, Cin7, ApparelMagic, Infor, NewStore, Inc., ShipStation, AfterShip, ShippyPro, Easyship, ReturnGO, Frate Returns, Optoro, Narvar, ReturnBear, ShipHero, RF-SMART, Increff, Syndigo, Akeneo: The Product Experience Company, Cloudinary, Two Boxes

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