Cents

In the evolving laundromat industry, the difference between surviving and thriving is creating experiences customers can't wait to return to. 📋 Our Laundromat Success Checklist: 2025 Customer Service Blueprint breaks down exactly what modern customers expect from their local laundromat: ✓ Welcoming spaces with comfortable seating and reliable WiFi ✓ Digital payment options ✓ Responsive customer service systems ✓ Cost-saving sustainability initiatives ✓ Strategic community building through digital marketing Whether you're looking to make small improvements or completely transform your customer experience, this checklist provides practical, no-nonsense strategies to help your laundromat stand out from the competition. 👉 Download now and transform one-time visitors into regulars! https://lnkd.in/eHxTuJ9T

Excited to see Queen City Laundry's payment evolution! Their journey started with our Cents Penny readers and proves an important industry lesson: customers adapt faster than we expect. We're proud to partner with innovators like Dave "Laundromat Millionaire" Menz & Carla Menz who understand that modern payment options create better customer experiences. 💙 Check out their full story!

Looking forward to attending the Alliance Laundry Systems LLC event in Gulf Breeze, FL next week to talk to current and future laundromat owners about our Cents and Laundroworks products! If you're a current owner or looking to learn more about the laundry industry I highly recommend attending. See you there! https://lnkd.in/etwBXKEs

"I love it here so much, please don't fire me." Alexander Jekowsky, CEO and Co-founder of Cents, talks about building a standout company culture on Tech Scenes Unplugged. #venturebacked #vcbacked #venturecapital #leadership #ceo #founder #operatingsystem #peakOS #foundermode

Neptune Laundry, a Boston staple since 1999, has always focused on one goal: making laundry day better for customers. But with fierce competition and limited space to grow, they needed a new strategy. 🚚🧺 Enter pickup and delivery. By partnering with Cents and leveraging Uber’s gig economy drivers, Neptune was able to scale their service without full-time drivers. This allowed them to serve customers during off-peak hours and weekends, increasing their order volume dramatically. Key Results: ✓ 300 orders per month (up from just 10!) ✓ Charismatic, personable drivers building strong customer relationships ✓ A commitment to superior customer experience with attention to detail With growth on the rise, Neptune is now focusing on expanding weekend services and ramping up marketing efforts. Their advice? “Just start doing it.” The results speak for themselves. 👉 Read the full story on Neptune Laundry here: https://lnkd.in/ewrPNYva

💫 Operator Spotlight: Laundry Wish Learn how Mike and Ursula Sharp built not one, but TWO successful laundromat locations in Texas in under a year by embracing technology from day one. Their tech-forward approach includes: ✓ Cents technology for business management ✓ 100% cashless operations with Laundroworks ✓ Remote management capabilities "Technology is definitely the way to go in this industry. It makes it easier for customers, staff, and owners." -Ursula Sharp Congratulations to the Sharps on their impressive growth journey! Check out their full operator spotlight to learn more about their success story. 👉 https://lnkd.in/dYqNrkn8

🧺 What's Driving Laundromat Success in 2025? If you're in the #laundromat business, we've created your must-read guide to the biggest trends shaping the industry this year. Discover how #AI is transforming operations, the rise of subscription models, and innovative payment systems—all the insights you need to make informed decisions for your laundromat's future. Gain the competitive edge with data-driven insights that drive real business results. 👇 Download now - The 2025 Laundromat Outlook: Essential Trends Reshaping Your Business https://lnkd.in/ei2jY2-6

📞 🧺 Who's answering your customers when you can't? Cents Assist: The Only Truly Integrated AI Solution for Your Laundry Business Never miss another opportunity while juggling customers, orders, and phone calls. Cents Assist combines AI technology with human expertise to handle your customer communications 24/7, reducing in-store call volume by up to 90%. What makes Cents Assist unique: ✓ Industry-specific AI and trained agents who understand laundry business terminology ✓ Multi-language support and 24/7 availability ✓ Seamless integration with Cents POS and Laundroworks systems ✓ Order placement via phone or SMS "The beauty of Cents Assist is its ability to handle routine inquiries consistently while allowing my team to focus on value-added services. When the phone rings now, we know it's a priority call requiring personalized attention." - Brian Riseland, Laundry Genius The most affordable Al call center for your laundry business. Get started today—schedule a demo! 👉 https://lnkd.in/eEWvYe-A

🧺✨ Most laundromats serve vacation rentals—few optimize for it. Our data: 10 strategic #vacationrental partnerships = $47K annual revenue. The key isn't just washing linens. It's building systems for quick turnarounds, route optimization, and premium service that hosts depend on. With the market growing 19% annually, now's the time to upgrade your approach. Check out our quick-launch checklist to learn more: https://lnkd.in/esVQWgXz

⏳🧼 Filing Season Countdown Essential Laundromat Tax Guide Laundromat owners & operators: Don't miss out on critical tax savings! Our comprehensive guide reveals maximum Section 179 deductions ($1,220,000), 80% bonus depreciation, and state sales tax exemptions specifically for your industry. Don't let #taxsavings go down the drain—download your guide today! 👉 https://lnkd.in/esaWUh8y