The Healthy Dispatcher

What a way to wrap up an incredible week at International Academies of Emergency Dispatch NAVIGATOR 2025 Conference! Adam brought the energy (and the urgency!) to the closing keynote. Challenging us all to make our mark with purpose, passion, and a whole lot of heart. From breaking down the Cycle of Dissatisfaction (with a little flair) to reminding us why the time for change is now, Adam had the whole room leaning in, laughing, and leaving inspired. A huge thank you to IAED President Jerry Overton and all of those with NAVIGATOR for having The Healthy Dispatcher and for inviting Adam to help close out this powerful week. We’re grateful for the opportunity to connect, grow, and continue this mission alongside such an incredible community. Until next year; keep influencing, innovating, and inspiring!

THD training Minute Ep 88: What Would They Say? Your reputation isn’t built by what you think you do—it’s shaped by what your coworkers see every day. Are you a team player, a leader, or a weak link? In the high-stakes world of 911, how you’re perceived impacts trust, teamwork, and success. This training challenges you to ask: If your team described you, would you like what they say? #TheHealthyDispatcher #911dispatcher #thingoldline

These Badasses of Dispatch When first they arrive, it’s a pitiful sight— Eyes wide, hands twitchy, posture not right. They don’t yet know the chaos they’ll reign, Still soft around the edges, still using their brain.   Through the gauntlet of training, only some survive The rest tap out, while the tough ones thrive. The ones who can hang? The few who remain? They’re built from caffeine, sarcasm, and pain.   Now released to the jungle of console and chair, They stumble in silence, still blinking and bare. Phones wail, radios bark, CAD does what it wants, Welcome to dispatch, where calm meets response.   These badasses of dispatch, these warriors of night, Have mutated now into pure fight-or-flight. They speak in ten codes and acronyms galore Doing badassery, then coming back for more.   By day or by night, through rain, snow, or heat, They sit with their headset and never retreat. You bring them the worst, your fire, your fear They answer with, “Help’s on the way,” loud and clear.   These badasses of dispatch, these chaos commandos, Are multitasking mutants in ergonomic command posts. With one arm on the phone, another on the air, And a third you can’t see, rerouting somewhere.   While others take bows and bask in the fame, Dispatch just resets and does it again. Ask any officer alone in the fray It’s dispatch that guides them and shows them the way.   These badasses of dispatch, these headset elite, They’re the steady behind every field unit’s beat. They find the address, the warrant, the plate— While tracking five things and managing fate.   When you think of first responders, don’t forget the crew Who take the first call and see it all through. The ones you don’t see, but whose voice cuts the dark, Who hold the line when life comes apart.   These badasses of dispatch, the calm in the storm, Once ordinary, now fully transformed. When things go sideways, when time runs thin, Badassery answers. Again and again.   You badasses of dispatch, you midnight brigade, You answer the call with no accolades paid. Fueled by nerve, instinct, and raw caffeine zest— You show up each time, the best of the best.   Badasses. Doing badassery. -Kris Inman

🚨 Master the Art of Staying Clear, Calm & Collected! 🚨 Elevate your 9-1-1 skills with our next Beyond the Basics training with Kris Inman on April 22! Learn how to communicate with clarity, de-escalate conflict, and build trust—even in the most high-pressure calls. 📅 April 22 | 10 AM – 12 PM (CT) 💻 Virtual Training This session will help you: ✅ Strengthen customer service & active listening skills ✅ Use tone and word choice to defuse tension ✅ Overcome common communication challenges ✅ Gain confidence to handle tough calls with professionalism & composure 🔗 Secure your spot now for $79! https://lnkd.in/eJ_dHTFW

This sequel to Kris’s original blog Badassery in the Comm Center is here just in time for National Public Safety Telecommunicators Week -- and it’s your reminder that your badassery never stops. If you’ve been grinding through shifts, running on fumes, and wondering if anyone still notices how damn good you are at this job, consider this your official notice: we see you. You’re still a badass of the highest order. This week -- and every week -- belongs to you. Read More: https://lnkd.in/eTck8NJt

Happy NPSTW 2025 from all of us at The Healthy Dispatcher! To every dispatcher: your strength, heart, and voice are the backbone of public safety. Thank you for your tireless dedication and the sacrifices you make every day. You are seen, valued, and appreciated this week and always.💛🖤💛

We’re in Orlando for NAVIGATOR 2025 during National Public Safety Telecommunicators Week! 💛🖤 There’s no better time to connect, celebrate, and honor the heroes behind the headset. If you’re here too, come say hi—we’re excited to celebrate NPSTW with so many of you in person! #NAVIGATOR2025 #NPSTW2025 #HealthyDispatcher #MakeYourMark #HeroesBehindTheHeadset

Self-Care Sunday- Start of NPSTW 👏 🖤💛National Public Safety Telecommunicators Week begins today—and while the world takes this time to recognize your impact, we hope you do too.🖤💛 You carry stories that never leave you. You remain calm when others can’t. You show up, shift after shift, even when the weight is heavy. So today, give yourself what you so often give others: grace, patience, and care. You don’t need to “power through” today. You just need to be. That’s more than enough.

🎙️Welcome to THD Talks, episode 5, a special installment National Public Safety Telecommunicators Week ! 🎙️ This month we celebrate you, the public safety telecommunicators doing your important work, every day. In addition to saluting the work you do, Kris and Adam also discuss: 💛The importance of recognition and acknowledgement in 9-1-1 and why it matters so much 💛How to inspire a culture of recognition that spreads this affect across all other weeks of the year 💛How to overcome resistance to adopting an attitude of gratitude in your team We aim to give good pod! On the last Friday of most months, Adam Timm and Kris Inman of The Healthy Dispatcher chop it up on topics that matter to you. Want to be a guest on a future episode? Send us a message at info@thehealthydispatcher.com or drop a comment on this video! Vimeo: https://lnkd.in/edi5ntpe Spotify: https://lnkd.in/eDrMvUyM

They’re in every save, every moment that matters. 911 dispatchers show up for us day in and day out, often without recognition. It’s important they always feel seen, but especially this week as NPSTW begins. Let’s make sure they know just how much they matter.💛🖤 #NPSTW #ThankYouDispatchers #TheHealthyDispatcher