The Beryl Institute

In case you missed it…the recording for today's powerful webinar, "Heartfelt and Healing: Mastering the Art of an Apology in Human Experience", is now available in The Beryl Institute's webinar library! Presented by Casey Baselj and Mary Ann Lloyd, CPXP from Allegheny Health Network, this session dives into the impact of a genuine apology in healthcare. From helping patients feel seen and heard to building trust and improving outcomes, an effective apology can transform the human experience. Watch the recording here (for members): https://lnkd.in/ewYFHaUm #HumanExperience #PatientExperience #HealthcareLeadership

Interested in learning how a simple video can improve discharge efficiency? Recently published in Patient Experience Journal: "A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care." 📼 Over 12,000 pediatric urgent care visits were analyzed, and researchers found that introducing short, evidence-based video education during discharge visits led to measurable improvements in caregiver satisfaction. Impressively, 69.7% of caregivers who viewed at least one video said they "definitely" received enough information to care for their child. These findings suggest big potential: a relatively simple intervention, when thoughtfully integrated into clinical workflows, can elevate the patient experience!  🔗 Read the full study to explore how your team might replicate—or improve on—this model: https://lnkd.in/g_Bc6M8s Hannah Carron, Gisella Valderrama, MD MEd & Adam Vukovic Cincinnati Children's The Beryl Institute, Jason A. Wolf, Ph.D., CPXP, Geoffrey Silvera, PhD, MHA & Brittany L.

Don’t miss tomorrow’s PX Chat! 🗓️ April 9, 2025 🕛 12pm ET Join The Beryl Institute community for an engaging PX Chat focused on revitalizing and rebuilding PFA/PFAC efforts within your organization. This interactive session offers dedicated breakout discussions where you can: ✅ Share your challenges ✅ Celebrate your successes ✅ Learn what others are doing in the field 🔗 Register now: https://ow.ly/JCV350VwBmf #PatientExperience #PFAs #PFACs #PXChat #TheBerylInstitute #PXCommunity #HealthCareEngagement

I'm looking forward to today’s webinar from The Beryl Institute: Heartfelt and Healing: Mastering the Art of an Apology in Human Experience. This webinar offers powerful, practical strategies to turn moments of conflict into meaningful opportunities for connection and trust. Don’t miss the chance to learn from Casey Baselj and Mary Ann Lloyd, CPXP, as they share how a sincere apology can elevate the human experience in healthcare. 📅 Register here: https://lnkd.in/ewYFHaUm #HumanExperience #HealthcareLeadership #ServiceRecovery

Honored to have had the opportunity to contribute to The Beryl Institute’s blog this week. Take a quick read on how to maximize the wait time. And incase you were wondering 🤔- CXperks is a great solution and tool😉 https://lnkd.in/eezTuPxH

Honored to present our work together with CommonSpirit Health to improve patient experience at the upcoming Becker's Healthcare Annual conference in Chicago- Join us to learn how a large healthcare system made such strong strides in #HCAHPS utilizing and scaling strong best practices including 6H model &more! The Beryl Institute Vituity Society of Hospital Medicine #healthcare #healthcareleadership #leadership #physician #patientexperience #kindness #6Hmodel Quint Studer John Morelli Julie Sprengel janet young Karen Byrnes, MSN, RN, CPXP Marion Moore, MSN, RN, CPXP Sandy Rush, MA, BSN Deanna Buelow MSN RN Deanna Gunter Laura Cooley, PhD Laura (Johnson) Seeman, MAHCA, RD, CPXP #humankindness Ron E. Yolo

I’m happy to share that I’ve obtained a new certification: Certificate of Patient Advocacy from The Beryl Institute!

I’m happy to share that I’ve obtained a new certification: Certificate of Patient Experience Leadership from The Beryl Institute!

A love letter to the The Beryl Institute community. Three days with my tribe—reconnecting, learning, and leaving more grounded in purpose. As a council, board, and conference planning committee member, I’ve grown with this community—from a seed to a tree. Supported, stretched, and now rooted enough to give back. This year, that looked like welcoming first-time attendees, getting pulled onstage for a little magic during the keynote (still not sure how that happened), and sharing my perspective on #OrganizationCulture, #Leadership, and trust during the #PechaKucha. It was also a joy to see so many of my fellow planning committee members introducing, greeting, and hosting with such heart and intention throughout the week. You all made it feel like home. A warm kudos and thank you to Jason A. Wolf, Ph.D., CPXP, Stacy Palmer, CPXP, Natalie McKay, and the entire Beryl team for making this space possible—again and again. My big takeaway from the week: we’re in an era of #Trust. And as #PatientExperience and #Healthcare leaders, our role is to connect the dots—between people, purpose, and outcomes. Grateful to grow with this community. Inspired to keep shaping what’s next.

What an incredible few days at ELEVATE PX 2025! Thank you to everyone who joined us, shared their stories, and helped make this event so powerful. Your passion, insight, and commitment to patient experience continue to inspire. We’re already looking ahead to next year—ELEVATE PX 2026 in Dallas. Let’s keep the momentum going. See you there! 💙 #ELEVATEPX #PX2025 #PatientExperience #TheBerylInstitute