CXperks

#Spring is a mindset. 🌿 It’s about fresh starts, clear spaces, and moments that leave a lasting impression. Your waiting room isn’t just a stopgap. It’s the first conversation you have with every customer or patient. CXperks helps you: ✅ Welcome with warmth ✅ Offer curated digital content ✅ Declutter and delight ✅ Lead with a first impression that sticks This season, don’t just clean. Reimagine the experience.

It only takes 7 seconds to form a first #impression. Research shows that our brains make quick judgments about others based on those first few moments, whether we're meeting someone in person or interacting with a brand. For businesses and healthcare facilities, this means that the waiting room is far more than just idle time. It’s a moment that can shape how visitors feel about the entire experience. With CXperks, the goal is simple: transform waiting time into an opportunity. By offering engaging content, calming games, and thoughtful perks, you can make those crucial seconds count and start building trust the moment someone arrives. The first impression is made almost instantly. How will you use it?

Waiting rooms are the emotional frontlines of your customer experience. In the first five minutes, impressions are formed, comfort is judged, and trust begins.. or doesn’t. We’ve put together 4 simple hacks to turn your waiting space into an extension of your brand. No major renovations needed just small shifts with big impact. 👉 And if you’re ready to elevate the experience even further, CXperks delivers curated, branded digital content directly to personal devices via QR, SMS, email, or app integration.

That’s a wrap on #ELEVATEPX 2025 in Las Vegas! 🎉 CXperks was proud to attend and support this incredible gathering of changemakers in patient experience. From thought-provoking sessions to meaningful conversations, we left inspired by the shared commitment to delivering care that begins the moment someone walks through the door. At CXperks, we believe the first five minutes set the tone for trust, comfort, and connection. Thanks to The Beryl Institute and everyone who made this event one to remember! 📸 Check out some of our favorite highlights from the week below. Let’s keep pushing the boundaries of what’s possible in the patient experience space.

CXperks is proud to be an Attendee & Supporting Partner at The Beryl Institute premier patient experience conference in Las Vegas this week. 💡 Patient expectations are evolving. The waiting room is no longer just a space, it’s an opportunity. The first five minutes set the tone for trust, engagement, and care. At CXperks, we help organizations make every moment count with curated experiences that enhance satisfaction. 👋 If you’re here at #ELEVATEPX, let’s connect! We’d love to discuss how we can help reimagine the waiting experience.

The First Five Minutes Shape Your Reputation A great service #experience isn’t enough to guarantee positive reviews. How customers feel while waiting plays a major role in their overall impression. 🔹 81% of consumers say an easy and positive experience makes them more likely to leave a good review. (Source: PowerReviews, 2023) 🔹 On the flip side, #frustration before service even starts can lead to negative reviews, regardless of the outcome. That’s why investing in the waiting experience pays off. With CXperks, businesses can: ✅ Reduce customer frustration by making wait time feel shorter and more engaging ✅ Increase positive reviews by creating a better overall experience ✅ Strengthen brand loyalty, because a great first impression sets the tone for everything that follows Your waiting area isn’t just a space. It’s a chance to shape the customer journey from the start. Are you making the most of it?

How Waiting Rooms Shape First Impressions. Before a service begins, the experience has already started. That’s why businesses can’t afford to overlook their waiting spaces. Our leadership team joined Innovate Hampton Roads to share how CXperks is transforming waiting rooms into powerful engagement tools, helping businesses in healthcare, hospitality, automotive, and beyond create better first impressions. They also shared insights on securing funding, overcoming challenges, and building a platform that’s changing the game. Catch the full conversation! https://hubs.ly/Q03dq6Fj0

Myth vs. Truth: The Waiting Experience Matters More Than You Think! There's a common misconception that entertainment in healthcare settings is merely a distraction. In reality, engaging patients during their wait time can reduce anxiety, improve satisfaction, and lead to more positive reviews. 📊 Research in the Journal of Patient Experience found that the physical environment of outpatient waiting areas significantly impacts overall satisfaction, perceived wait times, and anxiety levels. Patients form opinions about their care long before they meet their provider. The waiting room isn't just a pit stop. It's an opportunity to build trust and enhance the overall experience. Are you making the most of your waiting room? Let’s discuss. 👇

Excited to see our journey from Magazine Jukebox to CXperks featured in this microdocumentary!🙌 From challenges to growth, we've stayed focused on transforming waiting experiences. Watch the full story: https://bit.ly/CXperksI757

📈 52.8% of healthcare leaders say patient access, throughput, and capacity are their top priorities for 2025 (Vizient, 2024). Yet, walk into most waiting rooms today, and they still feel stuck in 1999, with outdated magazines, silent TVs, and an experience that does little to engage or reassure patients. The waiting room is the first five minutes of the patient experience. A critical moment that shapes perceptions, builds trust, and influences satisfaction. But too often, it’s overlooked. If modernizing patient experience is a priority, it has to start before the appointment begins. It’s time to rethink the waiting room as a place of engagement, not frustration. How is your organization evolving its waiting experience for 2025?