Talking CAHPS by mPulse

📣Are you ready to drive CAHPS excellence? mPulse’s Health Plan Playbook for Engaging Providers and Enhancing Member Experience is a set of repeatable steps, actions, and best practices for plans to adopt when engaging providers in member experience improvement efforts. Key strategies include: - Identifying high-impact providers - Leveraging advanced analytics - Omnichannel member outreach - Improving Star Ratings performance 👉 Download your free copy now: https://hubs.ly/Q03h_Trx0 #CAHPS #HOS #ProviderEngagement #StarRatings #HealthcareInnovation #DigitalHealth #mPulse

Last week, the FCC announced a one-year delay in enforcing the new TCPA revocation of consent rules — giving healthcare organizations a temporary reprieve. But make no mistake: this is not a pass to pause. It’s a chance to prepare. If your team is still unclear on what this means for SMS and IVR—or how the healthcare exemption is affected — now’s the time to get informed. 💡 Our recent webinar, “When in Doubt, Opt Them Out,” breaks it all down: ✅ What the new regulations mean ✅ How to manage opt-outs across vendors and channels ✅ What smart organizations are doing now to reduce risk and member abrasion 👉 Watch the full recording here --> https://lnkd.in/gRZmYnC3 Let’s use this extra year wisely. Because readiness isn’t optional — it’s strategic. #TCPA #FCC #HealthcareEngagement #MemberExperience #DigitalHealth #Compliance #OptOut #HealthPlans

📣 HOS is right around the corner. And now HOS and CAHPS together will make up almost 40% of your total Star Rating for 2027. That means planning for HOS can't be a once-a-year scramble—it takes a smart, sustained, year-round strategy. We’ve developed a 4-pronged approach to help you engage the right members, elevate outcomes, and move the needle year-round—and in the critical weeks before the survey. Swipe through to get the details and reach out to learn more about mPulse’s ready-to-deploy solutions to tackle HOS. #MedicareAdvantage #HOS2025 #StarRatings #MemberEngagement #MemberExperience #CAHPS #HOSStrategy

🩺 Trust is a cornerstone of success for health plans and providers. In our latest blog, we explore why trust matters, how it's directly tied to member experience and CAHPS scores, and what health plans can do to measure and build it authentically. ➡️ Read more: https://lnkd.in/ddRQNZwz #Healthcare #HealthPlans #MemberExperience #CAHPS #HealthEquity #DigitalEngagement

🚨 Activate is back! 🎉 Registration is now open for the premier Health Experience & Insights conference, where we'll focus on Building Trust for Better Outcomes: Digital Strategies for the Health Consumer Experience. This year will feature sessions on the latest trends, cutting-edge tech, and advanced digital solutions in two action-packed days of discussion and workshops. Explore the newly released topic tracks and secure your registration by visiting the website --> https://lnkd.in/gbDCYm26 #activate2025 #healthtech #healthinnovation #trustinhealthcare

Let’s talk about HOS. With the Health Outcomes Surveys deploying in four months and the recent associated CMS developments, we’ve been thinking about the importance of the HOS measure set. Along the way, we’ve uncovered some really interesting data that highlight the importance of having a tactical HOS improvement strategy in place. Join Saeed Aminzadeh for the next Talking CAHPS webinar installment tomorrow at 2pm ET to hear all about it --> https://lnkd.in/gcnnTFAw #talkingcahps #hossurvey #cms #starratings

Big news! 🎉 We’re thrilled to launch our new Talking CAHPS website—your new hub for expert insights, strategies, and best practices on CAHPS. Whether you're looking to improve member experience or boost survey scores, we’ve got you covered. Explore the latest articles, tips, and discussions on all things CAHPS today! https://hubs.ly/Q03dkfwS0 #CAHPS #MemberExperience #HealthcareInsights #TalkingCAHPS

Our very own CPO, Saeed Aminzadeh, represented mPulse this week at #ViVE2025 and spoke about the current opportunities for AI in healthcare 🤖 Want to hear more from Saeed? Register for his upcoming webinar, Talking CAHPS: Last-Minute Part D Strategies: https://lnkd.in/gGHY5BVG

Something BIG is in the works for our Talking CAHPS series... 🤫. We’ve been busy behind the scenes, and we can't wait to share what’s coming. Follow Decision Point by mPulse and tune in on February 27th to learn more! #talkingcahps https://hubs.ly/Q036HvR00

[REGISTER NOW] In this month’s episode, we’re going to explore the concept of trust, measuring member trust within your own population, the profile of members that trust their plan and provider, and how to take action to improve member trust. https://lnkd.in/gGHY5BVG